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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 2295 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are delighted by the product's ease of use, strong overall performance, and straightforward installation process. They also appreciate its sleek design and remote control capabilities. However, some users have reported intermittent connectivity issues and compatibility challenges. A few customers also noted concerns regarding battery life and the user interface.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 87 Showing 1,721-1,740 of 2,295 reviews
  • Rated 5 out of 5 stars

    Fantastic addition to home thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only complaint is that I did not know about this sooner! Especially with the rebates available in many states (cost ~$50 here in Massachusetts with an instant rebate when purchased through BestBuy).

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good product, but had problems with powering the unit without a c wire. google sent me a new c wire kit so that was nice

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there vikingsrule, thanks for reaching out. We're sorry to hear that you had problems powering your heating and cooling system. It's great to hear that the common (C) kit was able to fix the problem. If you need further help, please consider contacting our support team once more. We'd be more than happy to assist you, if you can reach out to us via the Google Nest help page: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    must have thermostat

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love love love my new goodle nest thermostat, It's so easy to use when I'm away on vacation or at work I can program my cooling settings or heat, it's very convenient and easy to use.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Nest falls short on this version

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not focus on the cooling and heating functions as the latest version. While it is programmable, smart is not an option. It doesnt do well managing movement or sensors as the newest models.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Buy something else

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The app is terrible and it has intermittent connectivity issues.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there, CharlesJ. We know moving from the Nest app to Google Home takes adjustment, and we're here to help. The Google Home app lets you control all your connected speakers, cameras, thermostats, lights, and other devices in one place.

      Check out this article for more information on setting up and discover more features: https://support.google.com/googlenest/answer/9893532?hl=en

      If you need an extra hand, don't hesitate to reach out to us here: https://support.google.com/googlenest/gethelp madebygoogle

  • Rated 4 out of 5 stars

    Great thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great option to for simple smart thermostat. Check if your energy provider will give you a discount on the item, ours was 80% off through them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does the job!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great choice if you want a modern thermostat, but don't want to spend too much. It has all the features that a regular thermostat needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great smarthome addition

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice to be able to control my thermostat from outside the home (or even just from another room). App takes some getting used to, but other than that, working well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Get it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great thermostat! Didn't need the learning feature in other rooms of the house and opted for this one. Great price point for what it does.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Don't get hot and bothered! Just use your phone an

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This awesome little product has saved my electric bill. So convenient!!

    I would recommend this to a friend
  • Pros mentioned:
    Installation

    Rated 2 out of 5 stars

    Cheaper but not good to use.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheaper than the full feature NEST. Didn't like it because it was fiddly to use (instead of turning you touch the right side. It was easy to install and worked first time, but didn't like using it (got 2 Nest already) so returned it.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hey there, morlando. We're sorry to hear that your experience with Nest Thermostat has been less than ideal and that you returned it. Your feedback on the touch controls on the device is appreciated and we've taken note of it. If you’re ever considering Google products in the future, please don't hesitate to contact us on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Nest Thermostat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new thermostat I would recommend this device to all who want to step into the next generation of energy savings

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great smart thermostat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nest gets an A for their thermostat. I like the AI that is in this. It learns your behavior. So you find yourself not having to modify the room temperature as much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great update to the Nest

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smart thermostats have been getting more affordable. This is the original smart thermostat that is now more seemlessly integrated with the Google smart home system. This was a great release.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google Nest Smart Thermostat

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Google Nest Smart Thermostats are amazing, they are smart and adaptable. They are amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Investment ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best investment ever - couldnt believe, even for my almost new AC - since we exchanged it we have more control opportunities and we are saving money. Everyone should do the switch

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great and is a great way to save money on your electric bill with the schedule feature.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nest 3

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installed fine. Just wish we didn’t have a nest. They are a pain. It needs to be refigured on temp. range.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Lenovo, thanks for taking the time to share your feedback. We’re sorry to learn that Nest Thermostat didn’t meet your expectations.

      Regarding the behavior you observed with the thermostats, we'd like to know more about it to understand and offer a resolution. However, if the thermostats kick in at random times on their own, we recommend checking/clearing the existing schedules and temperature presets.

      Your feedback is important to us, and we'd be happy to take a look at the issues and do our best to resolve them for you if you can reach to us at Google Nest Support page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Amateur Reviewer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With that 75 dollars rebate that was cheap , my Hg , mercury thermostat is older than me !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2nd smart home device installed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After the smart doorbell, we decided to get the nest to help save money & able to control with our phones.

    I would recommend this to a friend