Customer Ratings & Reviews
- Model:
- GA02082-US
- SKU:
- 12201995
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Good product, Bad service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took a hour to get assistance for my purchase. Customer service was the worst experience ive had at a best buy.
I would recommend this to a friendBrand response from Nest Support
Posted .Hey there, BonnelM. We're sorry to hear that you had a terrible experience with the retailer. If you need assistance in setting up or installing the Nest Thermostat you purchased, please don't hesitate to reach out to our team of specialists on our Google Help page. We're standing by to provide you with troubleshooting tips and guides so you get the best performance from the device. You can visit our 'Contact us' page here: https://support.google.com/googlenest/gethelp
GREAT THERMOSTAT
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT PRODUCT GREAT ASSISTANCE GREAT VALUE GREAT GREAT
I would recommend this to a friendGreat Unit
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Thermostat to save on energy costs at home..
I would recommend this to a friendWorth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We really enjoy this version of the Nest. WiFi works great!
I would recommend this to a friendSmart thermostat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love to control the smart thermostat from my bed
I would recommend this to a friendNot a terrible purchase
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The customization for temps and the timing is great, and so is being able to control it from anywhere is helpful. Set up was kind of a huge pain…install is easy but getting it connected to the internet was awful.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Logan, it's great that you liked the customization and control for your Nest Thermostat. We´re sorry for any inconvenience you may have had setting it up and connecting it to your Wi-Fi network.
While Wi-Fi connectivity issue may be caused by several reasons, here are a couple troubleshooting suggestions that may be helpful with the connectivity issue:
1. Make sure your home Wi-Fi is working.
2. Check the status of the Nest service.
3. Check that you have the latest version of the Home app.
4. Restart your Nest Thermostat.
5. Restart your router.
6. Check for interference.
7. Reset your thermostat's connection.
Alternatively, you can reach out to us at Google Nest Support page for us to take a closer look at the issue here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Compatibility
Disappointed Buyer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I checked to make sure that these thermostats were compatable with my 24V wiring and after installation it did not work with Wi-Fi. Spoke with customer service and they advised the thermostats needed to be connected to a power source. Purchased two and still did not work. After almost an hour with customer service we removed the thermostats and will be returning them. Also these thermostats look like they are white front but they are mirrored.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for taking the time to share your feedback. We regret to hear about the unsuccessful installation of your Nest Thermostat.
Nest Thermostat works with most 24V heating and cooling systems, including furnaces, air conditioners, boilers, and heat pumps with either forced air or radiant delivery that has a maximum of 6 wires. We may be looking for possible incompatibility of Nest Thermostat with your HVAC unit. If you haven’t yet, we suggest to check the compatibility of your system using our compatibility checker: https://store.google.com/us/widget/compatibility/thermostat
If you need further assistance, feel free to reach out to us again anytime. We’d be more than happy to help you here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Compatibility
Returned item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return the thermostat because it was not compatible with my wiring. Probably is a good unit if you have a newer home or have rewired your older home.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Thanks for sharing with us, Joyce. We’re sorry that the Nest Learning Thermostat didn’t work out for you. If you’re ever interested in the future, check out our compatibility checker here to make sure you get the right device: https://store.google.com/intl/en_us/widget/compatibility/thermostat/
Nest
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works good. Not the best display compared to previous generation.
I would recommend this to a friendGoogle home
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well with google home and nest - I can access it through my phone
I would recommend this to a friendNa
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is slick and portable but an yet to use since purchase
I would recommend this to a friendEasy install
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super duper easy to install and set up is really easy
I would recommend this to a friendNest Smart Thermostat
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the Nest, the shipping and price were great! Thanks Best Buy
I would recommend this to a friendLove
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this product! It works so well! My electric bill is down!
I would recommend this to a friend- Pros mentioned:Remote control
Awesome product worth every penny
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smart thermostat's are simply amazing. these ones from google are excellent, the ability to set schedues and manage the temperature in my home remotely is so useful.
I would recommend this to a friend Great.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great product, recommended if your needing a new thermostat
I would recommend this to a friendGoogle Nest
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love it! So much more efficient than my previous thermostat
I would recommend this to a friendGood
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has all the features you want for a better price..
I would recommend this to a friendAwesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The color is so cute, it’s a good size and works pretty good.
I would recommend this to a friend- Cons mentioned:Connectivity
Junk
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. At my old house we had the older neat thermostat and that was amazing. Wish I would have taken it with me. This one is junk. 1 - 2 times a week it disconnects from Google (not wifi) and I get an ERROR in the app. It tells me to check my wifi but the thermostat is still connected to wifi. I have reset it and it gets all the way through and then says "cannot connect with google." Kind of defeats the purpose of a smart thermostat if it can't even connect to the company that owns it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Anon12345846, thanks for making us aware of the issue. We apologize for the app disconnection and the error you get with your Nest Thermostat.
Here are some troubleshooting steps you can try out to fix the issue:
1. Make sure your home Wi-Fi is working.
2. Check the status of the Nest service by visiting https://status.nest.com/.
3. Check that you have the latest version of the Google Home app.
4. Restart your Nest Thermostat.
6. Restart your router.
7. Check for possible interference.
8. Reset your thermostat's connection.
9. Check for Parental controls or firewall security.
If the issue persists, we recommend contacting our support team for further troubleshooting and isolation here: https://support.google.com/googlenest/gethelp