Customer Ratings & Reviews
- Model:
- GA02082-US
- SKU:
- 12201995
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
You get what you pay for
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own the more expensive Nest thermostat and this budget version just doesnt feel the same.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi JayD, thanks for sharing details about your experience with us. We also appreciate you for choosing both the Nest Learning Thermostat and the new Nest Thermostat model.
Nest thermostats are designed to be more than just smart; they're also meant to be thoughtful and helpful parts of a home. And while every good quality product comes at a premium price, Google Nest worked on giving its customers a beautiful, yet affordable, and easy-to-install thermostat. Hence, the launch of the newest Nest Thermostat. If you have any questions you would like us to answer, you're more than welcome to contact us here: https://support.google.com/googlenest/gethelp
No Fan only
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The thermostat is fine EXCEPT that you can't turn on the fan without putting it in heat or cool mode.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hi There,
We understand the importance of independent fan control. Check out this link for information on how to adjust your Nest thermostat's fan settings:
https://support.google.com/googlenest/answer/9296419
- Pros mentioned:Overall performance
Nest thermostate
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great iteam very sleek on the wall looks fancy and high class highly eecomended
I would recommend this to a friend Good, but not for every home
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Might work for some people. But for those with older homes, or only two wires. Not worth the hassle of hiring electrician.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi BobbyP,
Thanks for letting us know of your experience with the new Nest Thermostat. Sorry to hear you ran into an issue.
The Nest Thermostat works with most systems without a common(C) wire, but some systems such as heat-only, cool-only or single stage heat pumps with/without AUX heat require a common(C) wire to work. You can find more details on which systems require a common wire here: https://support.google.com/googlenest/answer/9246656
We also recommend using our online compatibility checker before your purchase to make sure the thermostat works for you. You can find it here: https://store.google.com/us/widget/compatibility/thermostat
We're always working to improve your experience with our products and services. If you need any help, we'd be happy to assist you here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Connectivity
Horrible product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't connect it to my wifi was it uses other nest products to connect. I spent over 6 hours going back and forth with support I just have up. I upgraded to the nest nest thermostat and had no issues connecting
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Rudy,
Thanks for taking the time to let us know about your experience with the new Nest Thermostat. Really sorry to hear you encountered a connectivity issue but but happy to hear you resolved the issue by upgrading to another Nest thermostat.
If you'd like to share more on why you may have had the issue so we can examine it further, please feel free to contact us here: https://support.google.com/googlenest/gethelp
Works great until it stops
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked it...until I didn't. After only a few days, it stopped sensing my presence and would not light up without tapping it. Had to have an HVAC guy come out who told me he replaced or repaired more of these than any other brand. The device and app were great until it stopped about a week later. Switched to a competitor and problem is now solved.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi TexDave, we appreciate you for sharing the details of your experience with using the Nest Thermostat, and it’s unfortunate to hear that the device and the Home app stopped working properly after a few days only. We can see how frustrating it must have been for you, and we understand that you’ve switched to a different device. If ever you’ll decide to give Nest Thermostat another try in the future, our support team will always be ready to provide assistance for any support concerns you may have, here: https://support.google.com/googlenest/gethelp
Nest
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very confusingly. Not clear if you need a third wire or if you have sign up for a monthly subscription
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Bob123, thanks for your time writing a review. We're sorry for the confusion. This is a Nest Thermostat (2020 model). It works with most 24V heating and cooling systems, including furnaces, air conditioners, boilers, and heat pumps with either forced air or radiant delivery. We suggest using our online compatibility checker to ensure that your system is compatible with Nest Thermostat. Here’s the link: https://store.google.com/us/widget/compatibility/thermostat
You may also check this link to learn more about Nest thermostat compatibility: https://support.google.com/googlenest/answer/9246656
Also, Nest Thermostat is a one-time purchase and doesn't require a subscription to use. Learn more about Nest thermostats here: https://support.google.com/googlenest/answer/9248184
For further assistance, you can contact our support team here anytime: https://support.google.com/googlenest/gethelp
- Pros mentioned:Overall performance
Great nest
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second nest thermostat and I love it as much as the first one.
I would recommend this to a friend Not compatible with a 2-wire heat-only system.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 4, but unable to install them on a 2-wire heat-only system. Google sells an additional “C” wire kit that has to be installed at the HVAC system, but in my case, the 3rd wire would need to be wired through the walls to each thermostat. Also, Google sells a trim kit to cover larger thermostats being replaced, but in our case, the trim kit isn’t large enough, and would look tacky not covering the untextured part of the walls. Prior to making the purchase, I did my homework to make sure these would work. But once purchased, the instructions direct you to a website to verify the Nest is compatible with you system. And in our case, it was not. We’re disappointed bc we’ve heard great things about Google’s Nest Thermostat, but unfortunately we cannot experience it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for sharing your review with us. We're sorry to hear that your experience with your Nest Thermostat has been disappointing. We'd like to know more details about your HVAC system. If it's not a millivolt heating system and that you don't have an older gas furnace built into the wall or the floor then there's still a possibility that this may work for you. You mentioned that you purchased 4, so we'd also like to know if you have a HVAC zoning system in place. We strongly recommend that you contact us on our Google Help page so we can help you with troubleshooting and identifying on how to make this work for you. You can reach our help page here: https://support.google.com/googlenest/gethelp
Google take over
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would have liked it better if it could still work with my Nest app. It forces you to use the Google home app. My other Nest devices can't be used on the Google home app. So now I have to use 2 different Apps to operate my Nest products. Very disappointing and inefficient....also the side touch-slide is awkward to use. The Nest E worked better
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi JJWWPP, thanks for sharing your insights with us. We're sorry to hear about your disappointment with the Google Home app and Nest Thermostat.
Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. We've taken note of your feedback and we'll make sure to pass along this information to our product team since we're always on the look out for ways to improve our products and services. For any other support needs, please consider contacting us here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Ease of use
Great product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seemless and easy install and setup. Great upgrade from previous unit
I would recommend this to a friend - Cons mentioned:Compatibility
Need a C wire
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Confusing compatibility information, will not work properly without a C wire.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Michael,
Thanks for sharing your feedback. We can see that your having a difficult experience with the wiring of the Thermostat. Nest thermostats are engineered to use very little power, less than 1 kWh/month. But in some situations you may need to connect a C wire to deliver enough consistent power to your thermostat. If you need more information about your thermostat and if your system is compatible or not, you can reach us through this link: https://support.google.com/googlenest/gethelp
Doesn't work to read humidity!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned the first device I bought because the humidity reading was WAY OFF. Second device same deal! This product does not work out of the box. It adjusts AC just fine but can't read humidity. I have had other nest thermostats (early version) and they are accurate! This is either google's home ap at fault (the others are the old next ap) OR they are manufacturing crap since they took over NEST. Read the numerous complaints from others about the humidity reading before buying!
No, I would not recommend this to a friendStick with the Learning Thermostats
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought two Nest Learning thermostats along with this Programmable thermostat for our home. The two learning units installed flawlessly while this one was a pain. I even paid an election $100 to hook it up, but he could not get it to work either. He didn't recommend this leser Nest thermostat either. I returned this one today and re-installed the old basic unit.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there BagelbyteGuy, thanks for sharing your experience with us. We’re sorry to learn that you had an installation issue with one of the Nest thermostats you purchased.
We value your feedback, as we’re always working to improve our products and services. The Nest Thermostat may not be compatible with your system. To confirm, you can check our online compatibility checker here: https://support.google.com/googlenest/answer/9246656
If you have any questions about your device, you can reach out to our support team. We’d be happy to assist you here: https://support.google.com/googlenest/gethelp
Low Cost
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No frills and cannot be used with temperature sensors.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there, Narc9er. Thanks for sharing your feedback on the Nest Thermostat, and we’re sorry to hear your expectations are not met.
Our priority is giving our customers options and making devices for every home. Nest thermostats are designed to be more than just smart; they're also meant to be thoughtful and helpful parts of a home. And while every good quality product comes at a premium price, Google Nest worked on giving our customers a beautiful, yet affordable and easy-to-install thermostat for households that are interested in a smart thermostat without going over the budget.
We understand that having the ability to manage different room temperature settings remotely can be ideal for you. However, the Nest Temperature Sensor only works with the Nest Learning Thermostat, 3rd generation and Nest Thermostat E (US, Canada, Mexico).
We’d be happy to share this feedback with the right team for future improvements. For any other concerns, or if there’s anything we can help you with, let us know by visiting us at: https://support.google.com/googlenest/gethelp
- Pros mentioned:Ease of use
Definitely recommend!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product! Easy to install, easy to use, definitely worth it!
I would recommend this to a friend - Pros mentioned:Ease of use
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent gift in this cold weather. Easy installation
I would recommend this to a friend - Cons mentioned:Compatibility
Did not work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work with the wiring in my unit. These should be Universal.
No, I would not recommend this to a friend - Cons mentioned:Compatibility
No two wire systems
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not work in a two wire system, without an additional power supply.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi AkBus,
Oh no! We´re truly sorry to hear that your system needs a common (C) wire in order to work with Nest Thermostat.
Nest thermostats are designed to be able to work efficiently without the need of a power or common (C) wire when the heating and cooling wires of your system can deliver enough power to keep the thermostat's battery charged up. However, some heating/cooling wires can't deliver adequate power to Nest thermostats. In such cases, Nest thermostats need a common (C) wire that goes into the C terminal of the thermostat base. The next best step would be to contact a Nest Pro technician to check your system and install a common (C) wire if needed.
Our support team is always here to assist you if you have any further questions. You can contact us via the Google Nest support page here: https://support.google.com/googlenest/contactflow
Quirky to say the least.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I assumed this would work like a regular learning nest but it doesn’t. Nobody knows how to use it. The 2 stars are because I can control/see the temp from my phone anywhere. Not a user friendly device. Pay more for the good model.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Zeeeeeee. We appreciate your feedback, and we’re glad that you like the remote functionality of the Nest Thermostat. We’re sorry to hear that your experience has not exceeded your expectations.
Since the Nest Thermostat doesn't have a touch screen, you can use the touch bar on the right side to control your thermostat. Swipe up to raise the temperature, swipe down to lower it, and tap to confirm. The display will show you how many minutes until your desired temperature is reached. Here’s how:
- Tap the touch bar to bring up the menu.
- Swipe up or down to select an option.
- Tap the touch bar again to confirm your selection.
Also, you can control and manage the thermostat settings using the app even when you’re not at home if your thermostat and Home app (phone or tablet) are both online. The thermostat will show offline in the app if it’s not connected to your Wi-Fi, and you won’t be able to manage the thermostat settings using your phone or app. However, you can change the behavior of your Google Nest thermostat in its settings using the thermostat display. You can do things like change the temperature schedule, switch between Fahrenheit and Celsius, view technical information, and more. Check this out for more info: https://support.google.com/googlenest/answer/9244728
If you need help with using the thermostat effectively, feel free to contact us and we’d be happy to guide you, here: https://support.google.com/googlenest/gethelp