Customer Ratings & Reviews

Hi there, thanks for taking the time to share your experience with us. We're sorry to hear that you’re having some difficulty setting up your Nest Thermostat.

Your feedback is important to us, and we’d like to hear more about your challenges so we can help you the best possible way. Please reach out to our support team to further assist you. We’d be more than happy to help here: https://support.google.com/googlenest/gethelp

Hello there, Usfbull91. Thanks for taking the time to share your experience with the Nest Thermostat, and we're sorry to hear about the issues you encountered. We understand how inconvenient it is to face unexpected problems, especially with a new system. We are committed to improving the customer experience on our third-party platform and we’ll use your feedback to further strengthen our policies and processes. Meanwhile, we’d like to learn more about your concerns so we can explore potential solutions. We encourage you to contact our support team directly here: https://support.google.com/googlenest/gethelp

Hi there, Nate. Thanks for trying out the Nest Thermostat. We're sorry to hear that your HVAC system isn’t compatible with the Nest Thermostat. We can only imagine how inconvenient this may have been for you, especially during a freezing day. We recommend contacting Best Buy to see if your Nest Thermostat is still covered by their return policy. Getting the full featured Nest Learning Thermostat should be able to cover your needs and work together efficiently with your other Nest thermostats. If you need further assistance, please do not hesitate to contact our support team here: https://support.google.com/googlenest/gethelp

Hi JayR, thank you for sending in your feedback. We're sorry to learn that you're experiencing some difficulties with your Nest Thermostat when it comes to automatic changes to your temperature. We recommend checking the temperature schedules that are set on your thermostat and removing them. This may help in keeping and holding the temperature to the specific degree you set it on. To remove a temperature schedule you can follow the steps below:

While viewing your thermostat’s schedule:
-Tap the day of the week that has the temperature you’d like to remove.
-Select the temperature you want to remove.
-Tap Delete. The temperature will be removed from the schedule for that day.

If you've done this already or if the issue still persists or is different from what you're experiencing, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi Skumar, thanks for your insights on Nest Thermostat. We'd appreciate it if you can share the details of your experience with us. This will give us a better idea on which features work best for you, and which features we can make improvements. If you're willing to try, please consider contacting our support team by visiting us here: https://support.google.com/googlenest/gethelp

Hi there, JillL. We appreciate your feedback on the Nest Thermostat. We’re aware that longtime Nest users enjoy using the Nest devices from the Nest app. However, the Nest Thermostat is exclusive to the Home app because we wanted to create an integrated experience with other Google Nest devices. We also wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. Other benefits include the following:
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.

Our dedicated team is always ready to provide you with services and assistance for any concerns you may have here: https://support.google.com/googlenest/gethelp

Hi Krishna, thanks for trying out the new Nest Thermostat. Sorry to hear that you’re experiencing connectivity issues and the touch bar experience was difficult.

If you don't mind, you can try resetting your thermostat's Wi-Fi settings by following the step below:

Keep in mind, you’ll need to remove your thermostat from your account in the Home app and then set it up again. You’ll be able to skip the installation process and much of the setup steps:

- In the Home app, tap your thermostat on the home screen.
- Select Settings > Remove.
- On your thermostat, go to Settings > Account > Disconnect.
- In the Home app, tap + at the top left of the home screen.
- Then select Set up a Nest product.
- Begin thermostat setup by scanning the QR code on the back of the thermostat display.
- When you reach the Get started screen, select Already installed.
- You can then skip most of the usual setup steps until you reach the Wi-Fi setup step. Here you can enter the new password and network name.

We always appreciate your feedback as it helps us improve our products and services. If you have any questions or concerns with your Google Nest products, please feel free to get in touch with us on the Google Nest Help page: https://support.google.com/googlenest/gethelp

Hi acj1,

Thanks for sharing your review of Nest Thermostat with us. Sorry to hear Nest Thermostat didn't meet your expectations and you decided to return it.

The new Nest Thermostat is designed to be set up and used in the Google Home app.
Depending on the type of system you have, you can do the following in the Home app :

- Change the target temperature
- Select a mode
- Change temperature presets
- Hold the temperature
- Turn on your fan
- Change your temperature schedule
- View your energy history
- Change thermostat settings

If you decide to give the Nest Thermostat another try in the future, and have any questions or concerns, please don't hesitate to contact us here: https://support.google.com/googlenest/gethelp

Hi KJacob, thanks for letting us know about the issue. We are sorry to hear about the connectivity issue with Nest Thermostat, and that you had to return it.

Connectivity issues for Nest Thermostat may be caused by several reasons such as Wi-Fi network congestion, distance of the device from the router, wireless interference with other Wi-Fi hotspots or devices nearby and other Wi-Fi settings. Also, if the system is not giving enough power to thermostat to charge

If you would like to change your mind and reconsider using Nest Thermostat, we'd be happy to work on providing you with a better experience. We suggest using this link to reach out to our support team: https://support.google.com/googlenest/gethelp

Hi Badprint, thanks for posting your review. We're sorry to hear that you're experiencing some difficulties with setting the wiring for your Nest Thermostat. We'd like to take a better look at your furnace's wiring so we can help you with setting up the thermostat properly to avoid any damage to your device and your furnace. Please contact us on our Google Help page and let us assist you. You can reach our help page here: https://support.google.com/googlenest/gethelp

Hey there, BulentA. We’re sorry to hear you came across this issue with the Nest Thermostat. This device uses the voltage from your system’s wires to keep its internal battery charged. If the power from your system is insufficient, the thermostat will run off the batteries for a while before it must turn off completely. But if you repeatedly get low battery messages from your thermostat, or if there’s another power-related message, you may need to check the C wire connection or install a C wire to provide consistent power to your thermostat and prevent the internal batteries from draining.

We can help you check for other reasons why the thermostat is behaving differently. We welcome you to visit us anytime using this link: https://support.google.com/googlenest/gethelp";\

Hi there, thanks for your feedback. We're sorry to hear that you have already returned your Nest Thermostat. If you will ever change your mind about using Nest Thermostat, we have a dedicated team of support specialists ready to help you with your support needs by reaching out to us here: https://support.google.com/googlenest/gethelp

Hello there. Thanks for posting feedback. We’re glad that you love the Nest products, but we’re sorry to hear your experience with the Nest Thermostat has not been ideal. We understand you went back to your original thermostat. If ever you come across questions or concerns about any Google Nest devices, please feel free to let us know here and we’ll do our best to help: https://support.google.com/googlenest/gethelp

Hi thattalldude, thanks for taking the time to share your feedback. We're sorry to hear that the Nest Thermostat didn't work well with you and that you had to return it.

If you decide to give Nest thermostats another try in the future, we suggest using our online compatibility checker first to ensure that your system is compatible with Nest Thermostat. Here’s the link: https://store.google.com/us/widget/compatibility/thermostat

You may also check this link to learn more about Nest thermostat compatibility: https://support.google.com/googlenest/answer/9246656

For any questions and concerns, feel free to contact our support team anytime here: https://support.google.com/googlenest/gethelp

Hello there, Martin. We're sorry to learn that you had a difficult experience with the Nest Thermostat. We suggest that you reach out to our support specialists so we can identify the cause of the issue and help find a better resolution for your device . Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp