Customer Ratings & Reviews
- Model:
- GA02082-US
- SKU:
- 12201995
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
- Cons mentioned:Battery life
Ms
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Batteries need replace every month Auc conditioner comes on when it’s 65 degrees inside and said inside temp is 90 degrees and can’t be fixed without taking it off the wall
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi MichaelaS, thanks for bringing this battery issue to our attention. We're sorry for any inconvenience you may be having with having to replace the batteries for your Nest Thermostat on a monthly basis. If you're willing to try, we'd like to check on the issue and see how we can help you best. Our team of support professionals would be happy to assist you further with your concern by reaching out to us here: https://support.google.com/googlenest/gethelp
NOT USER FRIENDLY
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the cheaper Nest model and it clearly operates that way. I purchased this for a grandparent and it was complicated for me to even set the temperature. I would not recommend this unless you are trying to save money. The more expensive Nest is well worth it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi TechDad, thanks for taking the time to share your feedback. We’re sorry to learn that you had challenges with the Nest Thermostat. We value your feedback as we’re always working to improve our products and services. If you need help, our support team is always here to assist you. Feel free to reach us out anytime using this link: https://support.google.com/googlenest/gethelp
nest
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.did not work. got replacement from google and was a nightmare
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there mickey, thanks for your time to share your feedback with us. We apologize that this has been a less than ideal experience for you, even after getting a replacement Nest Thermostat.
We may need to have a closer look at the issue youŕe having and figure out what may be causing it. We request for your patience, and if you´re willing to give it another shot, please feel free to contact our support team once more here: https://support.google.com/googlenest/gethelp
Requires electrician
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good looking device, however requires electrician to install it.
I would recommend this to a friendBad open box
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No batteries, not thing else...boxx is broken, old and bla bla ..
No, I would not recommend this to a friendBAD CHOICE
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Q: Can someone walk me through pairing or syncing my Alexa echo dot to my Sony Xb33? Thanks for any help you can give me. By Pont48 1 year ago Answer this question Q: Is the xb33 compatible with a wireless microphone? I'd lik
No, I would not recommend this to a friend- Cons mentioned:Compatibility
Oops?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this device since…November and I’m yet to use it. Why? Because my home is old and I need an adaptor so it doesn’t short circuit. When I finally get it up and running, I’ll change my review.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, we appreciate you for sharing a review about the Nest Thermostat. We’re sorry to hear that you’re not using it yet since you need an adapter for it. We suggest checking your system’s compatibility before installing the thermostat, using this link: https://support.google.com/googlenest/answer/9246656
If you need help with the setup and installation, or for any concerns, visit us anytime here and we’d be more than happy to help and guide you: https://support.google.com/googlenest/gethelp
User friendly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thermostat was super easy to set up. Ive only had it for about 2 months but its been great. It has helpful to have scheduls set up for the day as well as recommended temperature to save money.
I would recommend this to a friend- Cons mentioned:Battery life
Gevorg
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looking at the product, it is not worth the price or the product. Battery is too low, didnt have a protector to put against the wall abd overall not worth it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi GevorgM, thanks for sharing your review of your Nest Thermostat. We're sorry to hear that your experience with the device didn't meet your expectations when it comes to the design and performance of the battery. Please know that your feedback here helps us understand our customers' preferences when it comes to the products we provide. This will be relayed to the right team for future improvements. If you need further assistance or have additional questions, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Compatibility
Avoid if you use Nest Aware
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not compatible if you have a Nest Aware alarm system because one will impact the other even if you don’t want them to
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, JimmyNeutron. We appreciate your feedback on Nest Thermostat. Nest uses motion detected by Google Nest Protects and Google Nest thermostats to automatically switch to Home or Away mode, but not to trigger Nest Secure’s alarm. Nest Thermostat detects occupancy, but not intrusion. With intrusion, you need to be more certain that it is a person in the room to avoid false alarms. Also, devices must be certified for security to sound the alarm.
For other inquiries, visit the Google Nest Help Center, or contact our dedicated team for assistance here: https://support.google.com/googlenest/gethelp
This thermostat is uncontrolable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this thermostat so I could see the temperature in my house when I was not home and adjust it on my phone. I usually set the temperature very high when I go out so that the HVAC doesn't turn on, around 90 degrees. This will sound unbelievable, but this thermostat will not allow a person to set the temperature in thier home to a certain level when they go out. When your phone is not there, it will automatically put the temperature to 83 degrees and I am told you cannot disable this feature! You can set the thermostat to HOLD your set temperature for 24 hours only when you are gone. I called Nest support twice on this issue and was told that this auto feature cannot be disabled.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there JSGG, thanks for letting us know your experience with your Nest Thermostat and we’re sorry for falling short of your support needs. The Nest Thermostat has different ways, in the Home app or on the thermostat, to manage temperature control for your home. When you set your Nest Thermostat to hold the temperature, it will maintain that specific temperature for as long as you want. But please note that you must end the current hold first before you can start a new hold to change the hold settings. This link might be helpful: https://support.google.com/googlenest/answer/10120172
Your feedback helps us improve on how we provide you and other users with better support and services. If you’d like to reconsider visiting us again, we’d be happy to help you with any concern around the performance and features of your Nest Thermostat: https://support.google.com/googlenest/gethelp
- Cons mentioned:Connectivity
Not reliable wire detection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.C wire didn’t get detected. We tried a 100 times and then we had to switch back to the old thermostat which worked in one go.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Reema. Thank you for bringing your concern to our attention. We apologize for the issue you're facing with the common (C) wire not being detected by your Nest Thermostat. We understand that you made efforts to install the wire yourself, but sometimes it can be a complex process.
To ensure the proper installation of the common (C) wire and address any potential issues with your system, we recommend reaching out to a Nest Pro technician. They have the expertise to assess your system and install the common (C) wire if necessary. This will help ensure the optimal performance of your Nest Thermostat.
If you have any other support needs or further questions related to your Nest Thermostat, our dedicated support team is available to assist you. Please feel free to reach out to them using the this link: https://support.google.com/googlenest/gethelp
Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok…. It works, it’s cheep, it’s ok. However, if you’ve used the original Nests, you’ll be disappointed with the quality of this one. Feels cheep, doesn’t work as smoothly, just all around not great.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi PapaJoe, thanks for posting your feedback. We’re sorry to learn that Nest Thermostat didn’t meet your expectations. Your feedback is important to us, as it will greatly help us in improving our products and services. If you need assistance, you can always reach out to our support team. We’d be more than happy to help you here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Connectivity
Not smart buy at all
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was only able to control it in my iPhone for a month after that it won’t connect to my iPhone anymore, not a smart buy at all, I should believe the previous people reviews
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Lexus, thank you for sharing your feedback. We're sorry to hear that you're experiencing some difficulties with controlling your Nest Thermostat using your iPhone. We'd recommend reconnecting your thermostat to the Google Home app. You can follow the steps on this link that may help with your issue: https://support.google.com/googlenest/answer/9248705
If you've tried this already or if the issue still persists, we advise that you reach out to our support specialists so we can better analyze and help find a resolution for you. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Cost cutting move by Nest
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very good, the touch (I think it's a cost reduction move), really does not work. It's much cheaper than my unit in terms of construction and design. It lost too many features from the old unit, so I gave it away.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi eJoe, thanks for posting a review to let us know of your issues with the Nest Thermostat, and we’re sorry to hear that it failed to meet your expectations. We understand that you like the features of the old unit, and losing too many features on your new unit makes it less than ideal for your needs. We’re taking your feedback seriously to work on future improvements. If ever you’d like to try the thermostat some time again, we’d be more than happy to provide service and assistance, and you’ll find always available here: https://support.google.com/googlenest/gethelp
Stopped after 2 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this as a house warming gift for my mother in law. It has stopped working after 2 months. Thankfully it didn't stop on the cold days we were recently having. Actually installing it wasn't that hard but to set it up with the apps were a bit annoying.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Eldnar,
Thanks for sharing your feedback with us. We're sorry to hear your Nest Thermostat stopped working after only 2 months. We understand how annoying this experience may have been.
If you'd like us to have a look at the issue, our support team would be happy to help. Feel free to contact us via the Google Nest help page here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Compatibility
I had to return next day bc stopped working.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was told by cashiers and ac repair man that this is common issue with this model thermostat.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Jayc. Thank you for sharing your review on the Nest Thermostat. We're sorry to hear that your experience was less than ideal with the device and that you had to return it. This is not the initial impression we want you to have with the device. We appreciate the feedback and have taken note of it. If you’re ever considering Google products in the future and have some inquiries, please don't hesitate to contact us on our Google Help page here:vhttps://support.google.com/googlepixelbuds/gethelp
Never change your router password
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 Star due to the difficulty in setting up after simply changing my router password. There is no way to just change the password. You have to factory reset, and start all over again. This goes for EVERY Google product, their smart displays, speakers, smoke detectors. It's ludicrous.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi John! Thanks for sharing your experience with us. We're sorry to hear that you had a hard time changing your Nest Thermostat's Wi-Fi password. There is no need to factory reset your thermostat to connect it to a different network. Please go to Settings > Select account > Select disconnect. This will remove the thermostat from your account and Wi-Fi network while preserving your settings. If you have more questions please visit this article: https://support.google.com/googlenest/answer/9247296?hl=en
Dont buy this thermostat/ no nest support
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to buy this new third generation thermostat so I could use a nest sensor to go with my new furnace and HVAC system. I had to set it up in Google Home but The nest sensor would not set up in the Google home app. It said to put it in the Nest app. I even had the geek squad here and they said there was an update error with nest!! and no customer service!! I will never buy another nest product.
No, I would not recommend this to a friendImmediate Unit Failure
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 week after installation, the yellow wire relay failed in the Nest unit. This caused the AC compressor to run continuously without also turning on the fan. Consequently the AC compressor and cooling coils froze completely and had to be repaired. This also caused a spike in energy usage which significantly raised our electric bill. Replaced with a better unit after only 1 week. Flashy design with laughably poor quality.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey Bobby, thanks for sending in your review for Nest Thermostat. We're sorry for the inconvenience you experienced with your AC compressor. This is not the initial impression we want you to have of the device. If you're willing to give us another chance, we'd like to know more details about your setup and your HVAC system so we can investigate the root cause of the issue and help find a better resolution for you. Please reach out to our support specialists by visiting our Google Help page so we may improve on your overall experience: https://support.google.com/googlenest/gethelp