Customer Ratings & Reviews
- Model:
- GA02082-US
- SKU:
- 12201995
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Absolute Junk
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of absolute junk. Connected it and it worked ( or seemed to) for a couple of hours. After that, it kept cycling the boiler on and off. When I trouble sit the system with my heating guy, he determined that the NEST was the problem. Replaced it with my old thermostat and problem was gone. I’ll be returning this very quickly. Aside from the junk that this is, I don’t like Google accessing my home in yet - one more way.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Cornerstone,
Thank you for trying out the new Nest Thermostat and sharing your experience with us. We're sorry you encountered such an inconvenience and decided to return it.
Some systems such as heat-only, cool-only, or heat pumps may require a common (C) wire to be compatible with Nest Thermostat. We always recommend using the compatibility checker to determine if your system is compatible here: https://store.google.com/us/widget/compatibility/thermostat
If you need any help with any Google Nest product, please feel free to reach out to us so we can do our best to improve your experience here: https://support.google.com/googlenest/gethelp
Nest thermostat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Should include a trim kit but it didn’t so make sure you buy one when you buy the nest thermostat. Got mine on sale.
I would recommend this to a friendA good way to view your AC/Heating usage
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product has made me more aware of my heating and cooling usage for my home. Its truly helping me save money.
I would recommend this to a friendEco friendly
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this device, my home stays regulated, and I set timers for when I'm gone and forget to turn the heat down.
I would recommend this to a friendDigital thermostat
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as described, definitely need the extra wires. Attempted to return but Best Buy would not take it back
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Jill, thanks for sharing your feedback. We're sorry to learn that your Nest Thermostat was not as described and didn't meet your expectations. If you still have the product and are willing to give it another go, we'd like to assist you further in setting it up and help make it work for you. You can reach us on our Google Help page and our support specialists will be standing by to lend a hand. You can contact us through this link: https://support.google.com/googlenest/gethelp
App Enabled
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love how I can use the app to adjust the temp and control from anywhere.
I would recommend this to a friendNice device but a pain
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a pain in the neck. They changed the software over the past few years so that you are now required to have a "c-wire" installed on your furnace in order for this device to work properly. Well, my electrician wants to charge me $175 for a service call to install one. Not what I expected.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi JudithH, we appreciate you sharing your experience with Nest Thermostat and we're sorry to hear that it didn't meet your expectations. Your Nest Thermostat is designed to use little power and should work with using your system’s heating and cooling wires to get enough consistent power. But sometimes, you may need to connect a common wire (C wire) or power accessory to make your system compatible. If you're willing, we'd recommend reaching out to our support specialists so we can better assist in identifying the compatibility of your system with the Nest Thermostat and provide you with some troubleshooting tips that may improve your overall experience. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Worst thermostat ever !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst investment I ever made in my life! I absolutely hate this thermostat and do not recommend! Very poor quality product adjust on its own. You wake up in the night sweating because the temperatures changes on its own. I would give mine away for free if someone just put a new one in for my that I purchase!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Shon, thanks for sharing your review with us. We're sorry to learn that your experience with your Nest Thermostat has been frustrating when it comes to controlling the temperature in your home. We'd recommend that you check the temperature presets of your device. Temperature presets let you customize temperatures for when you’re home, away, sleeping, and more. Here are the steps that you can follow:
-Open the Home app.
-Touch and hold your device's tile.
-Tap Settings.
-Select Temperature preferences.
-Choose Temperature presets.
-Select an existing preset to change or delete it, or tap Add to create a custom preset.
If you've done this before or if the issue persists, please don't hesitate to reach out to our support team so we can help find a better resolution for you. Please contact us on our Google Help here: https://support.google.com/googlenest/gethelp
Mr
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was literally the worst experience. I had to schedule someone twice from the geek squad to install it and the second tech left with my unit not working any longer. The tech left with no responsibility. I then had to call an HVAC company to come fix the unit.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Johnny. We appreciate your feedback and we're sorry to hear that you had some challenges with the installation of your Nest Thermostat. We can only imagine how inconvenient this may have been for you. If you're still experiencing some issues, our dedicated team of support specialists would be happy to help you with your concern and give you a worthwhile experience in the process. You may reach out to us via our Google Nest help page here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Compatibility
Killed the Furnace
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my parents and it shorted out their older furnace
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Adam, thanks for the feedback to let us know of your experience with using the Nest Thermostat. It’s unfortunate to learn you ran into this issue. While most 24 V HVAC systems are compatible with Nest thermostats, there are some systems that aren’t compatible. We suggest using our online compatibility checker to make sure that the Nest Thermostat works with your system: https://store.google.com/us/widget/compatibility/thermostat
If you’re willing to give this another go, we’d like to find out what went wrong and we suggest getting in touch with our specialists here: https://support.google.com/googlenest/gethelp
Nest thermostat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a nice thermostat with many features but it isn't expandable.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Jeff, thanks for your feedback. We appreciate your input in helping us understand our customers' needs and preferences better, and we'll make sure to pass it along to our teams as we're always working to improve our products and services. For questions or concerns about your Nest Thermostat, feel free to contact our support team and we'll be more than happy to assist you anytime. Reach out to us here: https://support.google.com/googlenest/gethelp
Do Not Buy
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product. I’ve had so many issues with it since I bought it 3 months ago. Nest won’t help and Best Buy won’t help either. I’ve spent hours trying to find a solution. I’ve wasted so much money too. Stay away from this product. Headache product!!!!!!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Evielara, thanks for letting us know about the issue. We're sorry for the poor experience with Nest Thermostat, and for falling short of providing your support needs.
If you're willing to try, we may need to have a much closer look at your Nest Thermostat and understand what may be causing the issue. Please consider contacting our support team once more by visiting us here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Connectivity
Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work with anything we tried. Even with a licensed electrician.
No, I would not recommend this to a friend Nest
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool item can control from phone would buy again..
I would recommend this to a friend- Cons mentioned:Connectivity
no success with product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.would not hook up to system...had 2 heater contractors out
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Yikes! Sorry if your Nest Thermostat hasn’t been successfully installed yet even though you already had the help of your local contractors.
To ensure that your system works with the Nest Learning Thermostat, we suggest using our Compatibility Checker tool to verify: https://store.google.com/us/widget/compatibility/thermostat?hl=en-US&GoogleNest
Once you confirm that your system is compatible, you may contact our support team and we’d be happy to guide you through the installation. You can reach out to us by visiting https://support.google.com/googlenest/contactflow
Nest
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Make sure you have the wiring, otherwise this is a waste !
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there JayA, we appreciate your feedback on Nest Thermostat. We´re sorry for any inconvenience you may have experienced in setting up the wiring. We understand how challenging it can be to manage the wiring for your heating and cooling system. We recommend using the Compatibility Checker tool to verify if your system is compatible: https://store.google.com/us/widget/compatibility/thermostat
If you need further help and guidance, our support team is ready to answer any questions you may have in mind. Simply reach out to us here: https://support.google.com/googlenest/gethelp
Great
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product and easy to follow instructions. Great buy for the house
I would recommend this to a friendSmart
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is incredibly smart with nest aware. It is able to detect faces.
I would recommend this to a friendlost times and money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It didn['t work i purchased two Nest thermostat E and they worked very well for 4 years then one was completely dead. Then this one no professional could find solution.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hello there, redsea. We appreciate your feedback about the Nest Thermostat along with the Nest Thermostat E, and we’re sorry to hear about the issues you had. We’d like to get to the bottom of these and help improve your experience. Don’t be hesitant to contact us anytime at the following link for assistance: https://support.google.com/googlenest/gethelp
Google nest
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing price. Check utilities for rebates and coupon discounts.
I would recommend this to a friend