Customer Ratings & Reviews

Hello there, Jeff. Thanks for the feedback, and we’re sorry to hear the Nest Learning Thermostat didn’t go well for you. We can imagine how hard you tried, and we understand that you had to use a different thermostat. But if you’re willing to give the Nest thermostat another try in the future, our dedicated team of support can guide you with checking compatibility, all the way through installation and setup. And you’ll find us always available here: https://support.google.com/googlenest/gethelp

Hi MZ21, thanks for sharing your feedback. We’re sorry to hear that Nest Thermostat didn’t meet your expectations. We value your feedback, as we are always working to improve our product and services. If you have any questions, feel free to contact our support team here: https://support.google.com/googlenest/gethelp

Hi WickedGood, thanks for sharing your feedback with us about the Nest Thermostat, and we’re sorry to hear of your difficult experience with using the touch bar on the side. We designed the thermostats with ease of setup and use, and this is clearly not the kind of user experience we intended to share with you.

Nest Thermostats don’t have a touch screen but a touch bar on the right side. Also, you can control and manage the thermostat settings using the app even when you’re not at home as long as your thermostat and Home app (phone or tablet) are both online.

Feedback like this helps us identify areas we can work on, and we’ll pass this along to the right team for future improvements. If you have other support concerns that need to be addressed, simply let us know by visiting us anytime here: https://support.google.com/googlenest/gethelp

Hello there, Essn. Thanks for posting your feedback on the Nest Thermostat. We’re sorry to hear that your experience is less than ideal.

Since the Nest Thermostat doesn't have a touch screen, you can use the touch bar on the right side to control your thermostat. Swipe up to raise the temperature, swipe down to lower it, and tap to confirm. The display will show you how many minutes until your desired temperature is reached. Here’s how:
- Tap the touch bar to bring up the menu.
- Swipe up or down to select an option.
- Tap the touch bar again to confirm your selection.

Also, you can control and manage the thermostat settings using the app even when you’re not at home if your thermostat and Home app (phone or tablet) are both online. The thermostat will show offline in the app if it’s not connected to your Wi-Fi, and you won’t be able to manage the thermostat settings using your phone or app. However, you can change the behavior of your Google Nest thermostat in its settings using the thermostat display. You can do things like change the temperature schedule, switch between Fahrenheit and Celsius, view technical information, and more. Check this out for more info: https://support.google.com/googlenest/answer/9244728

If you need help with using the thermostat effectively, feel free to contact us here and we’d be happy to guide you: https://support.google.com/googlenest/gethelp

Hi there, 2DemandingKitties. Thank you for sharing your review on the Nest Thermostat. We appreciate your feedback and have taken note of it. If you need any help in the future, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi there, thanks for sharing your feedback. We’re sorry to learn that you’re not able to return your Nest Thermostat because of the store’s return policy.

Your feedback is important to us, and we’re hoping to give the Nest Thermostat a chance to provide comfort in your home. If you are willing, we’d like to learn more about what happened, so we can provide you with options. Feel free to contact our support team here: https://support.google.com/googlenest/gethelp

Hi Samd, thanks for sharing your feedback with us. We're sorry for any difficulty you may be experiencing, when using the Google Home app with your Nest Thermostat. If you're willing to try, we'd like to learn more about the details of your experience. This will give us a better idea on how we can further improve the Google Home app, and help you best. You're more than welcome to contact our support team using this link: https://support.google.com/googlenest/gethelp

Hi there, thanks for reaching out. We’re sorry to hear that Nest Thermostat caused you inconvenience. Your feedback is important to us, and we want to help you the best way possible. If you haven’t already, we’d like to know more about what happened, so we can isolate the cause of the issue. We suggest you contact our support team. You can reach us through this link: https://support.google.com/googlenest/gethelp

Hi there, we appreciate you for taking the time to share your feedback with us about the Nest Thermostat. We can imagine how difficult it can be if your thermostat stopped working, and we’re sorry for the inconvenience this could have caused.

Nest thermostats power issues may occur when your system wires can't deliver enough power to keep the thermostats charged up. As a result, they start draining the batteries and disconnect from your Wi-Fi and sometimes. Poor Wi-Fi connectivity can also cause the battery to drain faster. Your Nest thermostat uses the voltage from your system’s wires to keep its internal battery charged. If the power to your system is switched off or there’s a blackout, the battery has enough capacity to keep working for a while but will eventually run out. Your thermostat will also turn off features like Wi-Fi to preserve battery life before it must turn off completely.

Your experience means a lot to us, and we’d like to help you with further isolation and troubleshooting. Please visit us at your own convenience here: https://support.google.com/googlenest/gethelp

Hi Allen, thanks for sharing your feedback. We’re sorry to hear that Nest Thermostat did not meet your expectations and that you had to return it. We value your feedback as we're always looking for ways to improve our products and services. If you decide to give Nest Thermostat another try in the future, you’re more than welcome to reach out to our support team for your support needs here: https://support.google.com/googlenest/gethelp

Hi HVAC2020, thanks for taking the time to share your feedback. We regret to hear that Nest Thermostat didn’t meet your expectations. We value your feedback, and your satisfaction is what drives us to keep working on improving our products and services. Our support team is always here to help if you need assistance. Feel free to contact us here: https://support.google.com/googlenest/gethelp

Hi antoine,

Thanks for sharing your experience with us. We understand how frustrating it can be when your thermostat doesn’t follow your desired preset, but we’re here to help.

We'd like to know more about what's happening, so that we can work to isolate the issue and help you in the best way possible. Please reach out to us when you visit the Google Nest Help page: https://support.google.com/googlenest/contactflow

Hi GeoffreyK, thanks for choosing our Google Nest products. We're sorry to hear that you only received one package. We recommend reaching out to BestBuy for further assistance with your concern.

Hi CatO, thanks for taking the time to share your feedback. We do apologize that your Nest Thermostat isn’t working with your Alexa.

The new Nest Thermostat is exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Our team is working on bringing full functionality to the Google Home app so all of your Nest devices can be set up and controlled in one place.

We value your feedback as we are always working to improve our products and services. If you need assistance, feel free to contact our support team. We’d be more than happy to help here: https://support.google.com/googlenest/gethelp

Hi RobertB, we appreciate you for sharing your feedback and we're sorry to learn that you're having some installation issues with your Nest Thermostat. We recommend that you reach out to BestBuy so they can address this concern for you. If you have any technical concerns or if you need further assistance in improving the performance of the device, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp