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Customer reviews

Rating 4.4 out of 5 stars with 2281 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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86%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 83 Showing 1,641-1,660 of 2,281 reviews
  • Rated 5 out of 5 stars

    Great addition. If you have the Google ecosystem

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thermostat integrates really well with your Google home. I can ask Google what the temperature of the house is and it will say also can change the temperature with your voice.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Compatibility issues

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hoping this would work with my HVAC system but it was incompatible and I needed to buy the Nest Learning thermostat :(

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, thanks for sharing your insights with us. We´re sorry to hear that Nest Thermostat isn't compatible with your HVAC system.

      Nest Thermostat is generally compatible with most 24V HVAC systems. To ensure full compatibility of your HVAC system, we recommend using the Compatibility Checker tool on our support page: https://store.google.com/us/widget/compatibility/thermostat

      If you need further guidance, you may speak to our support team by visiting us here: https://support.google.com/googlenest/gethelp Nest

  • Rated 3 out of 5 stars

    Great if your home is wired for it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great if you have the proper wiring in your home for them. But if you live in an older building, chances are you will need to hire someone to come out and connect it for you, which is a giant deterrent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great look

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has a great look and pretty fancy from sides. Style is for millinium. Not easy to operate if someone does not know too much about touch screen.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY THIS IT'S HORRIBLE!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This AC thermostat is horrible and unfortunately I can't return it. My previous thermostat would allow me to either turn the fan completely off or have the fan on auto. This thermostat has no option for the fan to run on auto. It's supposed to also have an option to turn the fan off completely and run it intermittently, but even though I've followed the instruction in doing this, it still runs constantly. Since it's running all the time, my electric bill has gone up so high. It was an open box purchase, but it was labeled as "EXECELLENT CONDITION". These open box items should have a longer return time frame because in my case, I was not aware that there was a problem and a defect until I could have my AC contractor verify this.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hey there, KayeT. Sorry to hear you’re having problems with Nest Thermostat running your fan constantly. This could mean there is something happening with your wire in the thermostat’s G terminal as this is where fan control happens — we’d like to investigate and see what may be causing this. We’re ready to help 24/7: https://support.google.com/googlenest/gethelp? madebygoogle

  • Rated 4 out of 5 stars

    Not easy to use

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall is good. But not easy to use in app. Eco function is not good bc it changed itself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice thermostat! Very good quality. Unfortuantely our system won't allow us to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart Thermostat

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what I needed for my parents and it made one great christmas gift!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift. Giving it four stars because it seems you can put a pass code on this revision unlike the old one. It’s a bit harder to figure out how to use compared to the old one as well.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Simplicity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to use and set up other than the fact it won't set up to my wifi even though I know I have entered the right password.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Nicole, thanks for sharing your feedback with us about the Nest Thermostat, and we apologize for the inconvenience it has caused you. We can imagine how hard you tried, and we appreciate the time and efforts you’ve spent on this. If your other devices connect to your Wi-Fi well but not your thermostat, we’d like to know more about what went wrong and look for a way to help you best. We suggest getting in touch with us for further isolation and troubleshooting guidance here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Internet improved

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We hire Best Buy to install it. For older system, you may have to call a hvac company to install it for you. Setup was easy. Was able to add to Google Home really quick. Can be controlled via the Google Home app or by just telling Google (via hub,

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Nest thermostat review

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love having a schedule and using my phone and Google nest to control the thermostat. Wish the schedules were a little easier to change in Google home for days when my schedule is different like holidays or other days off.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product . Just what we were looking for. It is a basic thermostat but able to connect to iphone for convenience. Only hiccup was trying to pair it with Alexa.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Thermostat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an updated thermostat for your home. Hooking up to wifi so you can control your home's temperature when you are away is awesome.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was challenging. Had to buy the component part that made it compatible to the existing thermostat. Works well otherwise.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello Fidgal, thanks for posting your review. It's unfortunate to hear that you had a difficult experience with the installation of your Nest Thermostat. Please know that your feedback here helps us in understanding our customers' needs when it comes to the products and services we provide. If you have additional feedback or need further assistance with your Nest Thermostat, feel free to contact us on our Google Help page by visiting the link here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a good product but the improved version is easier to handle, so I returned and bought the other one, a little more expensive but easier to handle

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest Google

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent - I’m a girl that doesn’t know anything about electrical but it was so easy to set up. It comes with a video tutorial and it’s step by step on how to assemble.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 4 out of 5 stars

    Fantastic

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Was cery easy to instal. Husand is in love.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Why didn't I do this sooner? I love that I can control and program the thermostat from my phone. Love this product! Google makes it so easy.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Nest Thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not as fully functional as the higher cost model, but a nice option if you are seeking remote access via phone.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi bobw, thanks for posting your feedback. We regret to learn that Nest Thermostat didn’t meet your expectations. We value your feedback as we’re always looking for ways to improve our products and services. If you need assistance, you can always reach out to our support team. We’d be happy to help you here: https://support.google.com/googlenest/gethelp Nest