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Customer reviews

Rating 4.4 out of 5 stars with 2281 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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86%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 84 Showing 1,661-1,680 of 2,281 reviews
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Nest

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I believe this is a good thermostat but it not for me. It is not working at all. I got the Nest 3 and it working fine

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Jbhqn, thanks for choosing Google Nest products. We're sorry you encountered this issue with Nest Thermostat.

      If you're willing, we'd like to help you with the issue you are experiencing with Nest Thermostat. Our dedicated team of support specialists would be happy to help you, if you can reach out to us using this link: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Way better than my old, dumb thermostat.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent thermostat. I can look at how long it takes to heat up my house, how often, and I can even set up schedules and many other features. If you have an old, manual thermostat... Upgrade. It's worth it! I installed it myself, as well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought to replace an “old school” thermostat. So far so good. It’s nice being able to control thermostat from phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great way to keep your electric bills low! This is better than the learning thermostat as well. I have the learning one in my original home and this one in my rentals. Much better deal!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comes very handy if you are far from home or if you already in bed and dont want to get up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good overall.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a good product. Digits screen is nice & easy to read. App doesn’t always work & when updating temp manually the unit can be fussy.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there Quamber, we appreciate your feedback and we're glad to hear that you find Nest Thermostat as a good product overall. We do apologize for any issue you may be having with the Google Home app, and when updating the temperature manually using the capacitive touch sensor control.

      Uninstalling and reinstalling the Google Home app may be helpful with the issue. You may also try installing the Google Home app on another Android or iOS mobile or tablet device to isolate the issue further and to see if it might be related to your current mobile device. We highly suggest contacting our support team if the issue is persistent. We'd be happy to assist you by simply reaching out to us using this link: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Convenient

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and being able to control your home temperature with the Google home app has made life easier. No more having to go downstairs do make adjustments.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Look for Rebates

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price is reasonable. I recommend looking at your utility provider as many provide rebates for installing a smart thermostat. I paid $100 in store, but received a $75 rebate for the installation. Easy setup.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Ok for an entry level smart thermostat.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    "Works with most systems". Did not work for my 2 thermostat system. Had to purchase 2 Nest Learning thermostats instead.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi DJintrinisc, thanks for sharing details about your experience with Nest Thermostat. We do appreciate that you bought the Nest Learning Thermostat even though the Nest Thermostat didn't quite work with your heating and cooling system, and we apologize for any inconvenience you may have experienced.

      If you will need further help in the future, please consider contacting our support team for further assistance with your Nest Learning Thermostat. We'd be more than happy to help you with your support needs here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Happy gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for my daughter’s new home. She has been wanting one but has so many necessary items so mom came through for her.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So glad for the nest, should've gotten it years ago, the app is great, I can change the temp now without having to go down the hall. Anyone that's disabled should change to it, they won't regret it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definitely was a GREAT buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this product, I think I’m saving a lot of money in electricity, it’s wonderful that you can program it and save!!!

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Don't Buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slick looking, eady to install. But..,intermittent issues that I never experience on the earlier generation. Trying to get a refund from google

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hey there, DonnaG. Sorry to see you’re having a few hiccups with the Nest Thermostat. We’d be happy to look into what may be happening and get your device running smoothly all the time — when you find a moment, talk to us here: https://support.google.com/googlenest/gethelp? madebygoogle

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great thermostat

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grabbed this just to have some automation for my heating and air. Set up was easy as well as the install. Device is very easy to use but I do have one complaint. Sometimes the rotuines do not work in the google home app. That is more a fault with google and not the device its self but it causes some minor inconviences.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Jburch, thanks for sharing a review with us, and for trying out the Nest Thermostat. It’s unfortunate to hear that the routines sometimes don’t work, and we’re sorry for the inconvenience it has caused you.

      The starters and actions available for a Routine depend on the type of Routine, connected devices, settings, and other limitations. Not all devices can be used as starters so make sure you add the device to the home you want to create a Routine for. And please note that you can only use some devices as a starter. Make sure you add the device to the home you're creating a Routine for.

      Also, Routines are only available in select regions and languages. To use Routines in a supported region, switch your phone's default language to a supported language in that region. On most phones, you can change the language in the phone's Settings app. For more detailed instructions, check with your phone's manufacturer. The Google Home app may take up to 12 hours to update after you change the language. Learn more about the routines using this link: https://support.google.com/googlenest/answer/7029585

      Or if further assistance is required, let us know by contacting us at the following link and we’ll do our best to help: https://support.google.com/googlenest/gethelp Nest

  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Nest did not work for me but it was only because of incompatibility with my furnace.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Samir, we appreciate you for posting your review on Nest Thermostat and we're sorry to learn that your furnace was not compatible with the device. If you decide to get a different furnace in the future and decide to give the Nest Thermostat another go, we recommend that you reach out to our support specialists so we can assist you with any troubleshooting guide you need to make this work for you. You can contact us anytime on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    AC adapter need for existing two wires system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work well if you have more than two wires, 2 wires connection for older furnace system will work but are problematic and limited to certain function. Need additional power adapter to get full functions

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall pretty useful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love being able to adjust it from my bed, but sometimes when trying to adjust it from the device itself, it doesn’t register my touch very well. Which is pretty annoying.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great and works like a charm, links in the app well too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple, cost effective with sufficient features

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple, very cost effective and great alternative to google nest self learning thermostat. We find it very much effective and economic with pretty sufficient features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HomeKit smart home

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sleek devices Connects to HomeKit which I love so most of my home is connected via apple

    I would recommend this to a friend