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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 2282 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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86%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 93 Showing 1,841-1,860 of 2,282 reviews
  • Rated 4 out of 5 stars

    Not bad

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There's a few things that could be better with the app but overall it's a decent thermostat.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Not working

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unit not working not connecting to internet. Help!

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hey there, Tony. Sorry you’ve run into trouble installing your Nest Thermostat. Here are a couple of troubleshooting steps to get your device back on track:

      1. Check for a W5 help code: If your thermostat can’t see any nearby Wi-Fi networks, including your own, you may have a W5 issue. To access Network settings, press the thermostat ring and open the Quick View menu. Then, select Settings and turn the ring until Network appears. If you see an Error - nest.com/w5 message on your thermostat, go to Troubleshoot a Nest thermostat W5 code.
      2. Restart your thermostat: On your thermostat, go to Settings and then Restart. After your thermostat has finished restarting, use the Home app to try to connect again.
      3. Restart your router: Sometimes a router restart can get your network to show up on your thermostat.

      Here’s a link with more details: https://support.google.com/googlenest/answer/9249211?hl=en#zippy=;

      If you still have problems, don’t hesitate to reach out to us: https://support.google.com/googlenest/gethelp? madebygoogle

  • Rated 5 out of 5 stars

    Nest - ultimate interface!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Control over the environment! Our HVAC is even more efficient! I can control setting from anywhere, this is a great setup!

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 2 out of 5 stars

    screw up

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this item would not work with my boiler it would have Been nice to know when i bought the item and try to get a appoiment with best buy for instatlation .good to know if it was explained to me when i went to the stor to buy the item

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi vito, thanks for sharing your experience with us. It's unfortunate to hear that you encountered this issue and we're sorry for any inconvenience this may have caused you.

      Nest Thermostat works with most 24 Volt heating and cooling systems including boilers. However, to verify compatibility of your boiler system, you may want to try out the Compatibility Checker tool on our support page here: https://store.google.com/us/widget/compatibility/thermostat

      We'd be happy to provide further guidance and help with your concern. Please feel free to contact our support team whenever you visit the Google Nest help page using this link: https://support.google.com/googlenest/gethelp Nest

  • Rated 4 out of 5 stars

    Very good thermostat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this version but the learning thermostat is better.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had. Coupon from power company so bought it cheaply. Hope to use it in new house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    easily programable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easily programable on the device itself, or your phone, or I can just tell my nest mini what I want to set the temperature at

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Control Temp from Anywhere

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its great. The only issue the google app to use it a little confusing. It works well with my Alexa

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi gbreadman5, thanks for posting your feedback. We’re sorry to hear that you’re having challenges using the Google Home app for your Nest Thermostat. Your feedback is important to us as we’re always working to improve our products and services. If you need help, you can always reach out to our support team here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad for the price Only problem it should be a little bit bigger Setting Need to be a little bit more clearer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Useful Gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product, bought as a gift for friend. Very useful when you want to handle the temperature using mobile app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far working well. We got a discount from our electric provider because of this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Energy efficient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for cutting down on energy Bill. Highly suggest the trim kit.. had a huge hole that had to be patched

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Good product but not for old systems

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product worked great but it didnt would like it should with my system which was 27 years old. It leaked a small amount of amps across the board that made my inducers motor keep kicking on and off

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good looking, works great with google home.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Find it easiest to control via Google Home App.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Good Idea but bad brand

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We will be returning this item. We had a new a/c unit installed and the installers always use the Nest thermostats and they told us this one was not as good. They were unable to hook it up. We will need a different brand a little more expensive and the installers will come back out at no charge to install the better one.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, we're sorry to hear about the experience you had with your Nest thermostat. If you'd like to share your thoughts, please provide your feedback through this link: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG Nest

  • Rated 5 out of 5 stars

    Love my thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super helpful, i can warm the house without getting out from under my covers so starting my day is better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Need 24v c-wire connected, otherwise this thermostat will drain out battery very fast and no walk by to see temperature display.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving my nest! It’s so nice to be able to adjust it from anywhere with the app!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for us

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like nest brand thermostat and this color is my favorite color I like it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Smart Thermostat

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thermostat does everything. It is very easy to use and has great features.

    I would recommend this to a friend