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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 2282 reviews

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  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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86%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 97 Showing 1,921-1,940 of 2,282 reviews
  • Rated 5 out of 5 stars

    Google Nest Pleased Customer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent device. I love programing selections from my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    perfect secondary thermostat(2nd floor)

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installed upstairs and I am very pleased with the overall quality and ease of installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    smart

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great thermostat. Controllable from anywhere. Worth the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Thermostat

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great thermostat! It has helped reduce our bill dramatically.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Works great but controls suck

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, but the touch control on the side is much harder to use than the other Nest designs with the twisting ring control.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, Chad. Thanks for taking the time to share your feedback on the Nest Thermostat. We’re glad that it works great, but we’re sorry to hear that your experience with using the touch bar is below your satisfaction. Aside from using the touch bar on the side, you can also control and manage the thermostat settings using the app even when you’re not at home as long as your thermostat and Home app (phone or tablet) are both online.

      Feedback like this helps us better understand our customers’ preferences and needs. Rest assured, this will reach our product team for future improvements. And if you need help with using the thermostat effectively, feel free to contact us and we’d be happy to guide you, here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Reliable and convenient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Nest Thermostat . Reliable and convenient. Highly recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very impressed with the thermostat and they settings

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest Thermometer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice to know you are saving money by using energy when you need it!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    JUST OK

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little more complicated to use than it needed to be. The app would not let me use my linked Google and personal email so I had to create a third Gmail account. Warning this version does not work with the separate sensors which was one in f the reasons we liked the Nest.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi DanN,

      We appreciate your feedback on the Nest Thermostat. We're sorry to learn your experience has been a difficult one and the new Nest Thermostat didn't meet your expectations.

      While we're sorry to learn about your disappointment in the Nest Thermostat, we're taking your feedback to improve our services and products to give you the best experience. If you need any help with your Google Nest products, please feel free to contact us here:  https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Very sad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live in an older home so this nest I could not use bc not compatible with my HVAC

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent technology

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never thought that I can use my phone to control the thermostat. Very awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love My Thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best purchases every made. I love how it automatically adjusts at night and day!

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    like it better than the learning thermostat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    sleak design and easy set up through app. only having to use the home app is a major plus. i adjuat the temp more on my phone than the device itself so it didnt mind that it didnt have to full dial

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Google messed up Nest

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 3 Nest thermostats from a couple year ago and November 2021 I purchased a 4th which is now Google. Horrible setup, took me over an hour, no instructions (had to go online to find), messed up menus are confusing, forces customer to use tracking apps, and the scheduling flexibility is gone (used to be able to pick on/off times and temps anytime on any day. Now you get sleep or two others which don’t match everyone’s life patterns. I’ve yet to figure out the ad-how control which was one push on the original Nest devices. Horrible user controls. Don’t waste money on this unless you like frustration and don’t mind being less than satisfied. So so disappointed

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi KikiL, thanks for sending in your review. We're sorry to learn that you had a horrible experience with your Nest Thermostat and setting it up. Our priority with this launch was to create an integrated experience with other Google Nest products and to make the Google Home app as the one place you can control all your Nest and other smart home devices with the Google Assistant. Your feedback helps us understand better what your needs and preferences are when looking for a product. Rest assured that the information you provided will be relayed to the right team and help improve how we provide you service.

      If you do have additional questions or need assistance with your other Nest Thermostats, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    No complaints

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good, works good. Litt!e tempermental about wire contacts, especially "R".

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest Thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and use. Trying the system out for first time and love it. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the nest brand

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nest product are always good and controlling through app make life easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest is the Best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i already have a nest in my office and decided to buy one for my home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great thermostat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up. Great for being able to control remotely. Cost effective.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google Nest

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works like it should - Google Nest Smart Programmable Wifi thermostat

    I would recommend this to a friend