Customer Ratings & Reviews
- Model:
- GA02082-US
- SKU:
- 6427017
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers frequently mention the Nest Smart Programmable Wifi Thermostat is easy to use and performs well overall. Installation is straightforward, and the remote control and scheduling features are appreciated, as is the sleek design. However, some customers have experienced connectivity and compatibility issues.
This summary was generated by AI based on customer reviews.
I prefer my ecobee over my Nest.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product if there’s no need to hold temp below 50 degrees. The slide bar on the side sometimes requires a few attempts to engage.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Terryb, thanks for posting your feedback on your Nest Thermostat. We're sorry to learn that you're experiencing some response issues with the slide bar when you control the device. We'd recommend rebooting your device as this often will fix the issue. If you've done this step already or if the issue still persists, please reach out to our support team and let us help find a resolution for you and improve your overall experience. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Had trouble getting it to work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I took back and purchased more expensive one. Had trouble setting this one up
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Chrwht. Thanks for leaving feedback about the Nest Thermostat. It's unfortunate to hear that your experience has not been ideal. If you run into any questions or concerns about any Google Nest devices in the future, you're always welcome to contact us here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Connectivity
I got the damage pce
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase from Best Buy I didn’t put on Because my technician was on vacation he come after 3 weeks he put on it work only 4-5 days after that stop it is not working I took back to Best Buy they they didn’t take it back I told them to exchange the PCs they said no we can’t now it is garbage for me I can’t use
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Andy,
Thanks for letting us know about your experience with the new Nest Thermostat. We understand that your Nest Thermostat only worked almost a week and we’re sorry for the frustration this issue has caused.
Nest thermostats come with a 1-year limited manufacturer's warranty starting from the date of purchase. If the issue is related to your Nest thermostat, please feel free to reach out to us so we can examine the issue and do our best to help you out on Google Nest Help page: https://support.google.com/googlenest/gethelp
Buy the Nest Learning Thermostat
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thought this would a cheaper and better alternative to more expensive learning thermostat and I was wrong. Should have bought Nest learning thermostat.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi RokuUser, we appreciate your feedback. We’re sorry to learn that Nest Thermostat didn’t meet your expectations. We recommend contacting Best Buy to see if your Nest Thermostat is still within their return policy.
We’d also like to hear more about your challenges so we can help you the best possible way. Please consider reaching out to us and we’d be more than happy to help. You can contact via this link: https://support.google.com/googlenest/gethelp
Great!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic product! Definitely recommend. A must have to a smart home system.
I would recommend this to a friendBrand response from Nest Support
Posted .Hey there, BrandonS. We’re glad that you like the Nest Thermostat. We always aim to deliver great user-experience, and feedback like this inspires us to do more. We trust that you’re getting the most benefits out of its rich features. If you come across any inquiries about the thermostat, you’re more than welcome to contact us here: https://support.google.com/googlenest/gethelp
Google's thermostat
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to control sometimes, better controlling it with the phone
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Niuniutate. Your feedback about the Nest Thermostat is appreciated, and we hear your concern about using the touch bar. This helps us better understand our customers’ preferences and needs, and we’ll share this with the right team as we’re always on the lookout for opportunities to improve our products and services. For other concerns, or if immediate assistance is needed, don’t hesitate to contact us anytime here: https://support.google.com/googlenest/gethelp
Compatibility issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was hoping this would work with my HVAC system but it was incompatible and I needed to buy the Nest Learning thermostat :(
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for sharing your insights with us. We´re sorry to hear that Nest Thermostat isn't compatible with your HVAC system.
Nest Thermostat is generally compatible with most 24V HVAC systems. To ensure full compatibility of your HVAC system, we recommend using the Compatibility Checker tool on our support page: https://store.google.com/us/widget/compatibility/thermostat
If you need further guidance, you may speak to our support team by visiting us here: https://support.google.com/googlenest/gethelp
Do Not Buy This Version
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this version of thermostat unless you want to continue to change the temperature in your house. I have owned other Nest thermostats and have been able to manage them as needed to work for everyone's comfort in the house. These are not that flexible and no matter how you schedule them, they will always go into ECO mode. This has been by far the worst purchase I have made in a while.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi LarryB. We understand this isn't what you expected from your Nest Thermostat. Let's get you back in control and enjoy all the features of your device. Feel free to reach out to us at your best convenience: https://support.google.com/googlenest/gethelp
Great Product!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It had taken me a long time to decide if I wanted one of these thermostats. I started making my home more automated and wanted to add this to my system. Wish I hadn't waited. It's a great product that has so many useful features. Love being able to set schedules to bring down my Heat Pump's use and bills. It has done just that and with prices only going up it will continue to pay dividends into the future. No looking back on this purchase.
I would recommend this to a friendFor Duel fuel system will need a Professional inst
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Checked compatibility with my system on Google website before purchase. Time to install: scanned bar code on Google Home, the app would give me a check (properly scanned the item) then return me to the home page. Downloaded the Nest app. It started me through the install process then said because I have a duel fuel unit I would need a “professional” to install it. Did not want to incur that expense, so I returned it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there Rick, we appreciate your feedback. We're sorry to hear that you already returned your Nest Thermostat. If you ever reconsider and think about using Google Nest products, you may reach out to our support team and we'll definitely do our best to provide you a better experience. You may reach out to us here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Ease of use
Easy to use
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great thermostat, you can control from your cell phone, anywhere,anytime. And affordable.
I would recommend this to a friend No Nest
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this thermostat last month and had it installed. I turned the cooling on Thursday to cool my home. I was greeted with hot blowing from the vents. I can't get a tech here until Monday. Very disappointed.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello Carol, we're sorry to hear about your temperature problem on your Nest Thermostat — We're happy to help, you can contact us here: https://support.google.com/googlenest/contact/social_googlenest?sjid=10122357069151529620-NC
Simplicity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simple to use and set up other than the fact it won't set up to my wifi even though I know I have entered the right password.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Nicole, thanks for sharing your feedback with us about the Nest Thermostat, and we apologize for the inconvenience it has caused you. We can imagine how hard you tried, and we appreciate the time and efforts you’ve spent on this. If your other devices connect to your Wi-Fi well but not your thermostat, we’d like to know more about what went wrong and look for a way to help you best. We suggest getting in touch with us for further isolation and troubleshooting guidance here: https://support.google.com/googlenest/gethelp
Inaccurate Humility Sensor
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing but trouble from these thermostats. I bought 2 of them, one for each of our AC units. The humidity sensors are incorrect and read about 15 percentage points higher than the room actually is. I had an HVAC technician check them to be sure. After troubleshooting with Google for literally 2 hours they finally sent me two replacements. The two they sent are obviously refurbished and have the same problem. Now the screen on one of the replacements has a pixel line at the bottom. I will likely end up replacing these with an ecobee and hopefully those will work better.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Pwick. We're sorry to learn about your difficult experience with your Nest Thermostat. We appreciate that you've reached out to our support team for assistance. We still want to understand how we can improve on your experience with the device. if you’re ever considering giving the device another go, we recommend reaching out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp
Don't Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Slick looking, eady to install. But..,intermittent issues that I never experience on the earlier generation. Trying to get a refund from google
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there, DonnaG. Sorry to see you’re having a few hiccups with the Nest Thermostat. We’d be happy to look into what may be happening and get your device running smoothly all the time — when you find a moment, talk to us here: https://support.google.com/googlenest/gethelp?
wish it was turning dial
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not a fan love the turning one more instead of touch.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, NewNumberWhoThis. Thank you for sharing your concern about your Google Nest Thermostat. We're sorry to hear that your experience with the device didn't meet your expectations. We hear your concerns, and have taken note of it. Once you add your Google Nest thermostat to the Home app, you can easily control it even when you're not at home. If you need any help in the future, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Stick with the Nest learning thermostat
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would just get the better Nest learning thermostat. I have several at home that work fine with my heating system this one does not get power even with the adapter it did not work. The Nest learning thermostat is a bit more money but works fine right out of the box.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Steve. We appreciate your feedback on the Nest Thermostat, and we’re sorry to hear you're not having the ideal experience we want to share with you. We’d be happy to investigate whether this issue is with the device, network, other environmental factors, or about incompatibility. Feel free to contact us anytime for technical guidance here: https://support.google.com/googlenest/gethelp
Best yeah
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t installed it yet waiting for the painter to finish up, but we’ll be putting it
I would recommend this to a friendBrand response from Nest Support
Posted .Hi ThomasB, we appreciate the feedback you shared about the Nest Thermostat. We can imagine how excited you are to try and use its rich features. If you find yourself in need of help with the setup and installation, please refer to this link: https://support.google.com/googlenest/answer/10125150
We also have help available and you’ll find us ready for your support needs here: https://support.google.com/googlenest/gethelp
Watch for compatibility
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not able to complete installation. Wires were not compatible.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, LarryA. We’re sorry to hear you ran into a compatibility issue with the Nest Thermostat. If you need, here’s a link to our interactive compatibility check to see what may be the best fit for you: https://store.google.com/intl/en/widget/compatibility/thermostat/
- Pros mentioned:Overall performance
nest smart thermostat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works well. top is not snug fit, no instructions was able to look it up on website
I would recommend this to a friendBrand response from Nest Support
Posted .Hi hieulao, it's awesome that Nest Thermostat works well for you. We're also glad to hear that you were able to look up the instructions for setting it up. However, we do apologize for any difficulty you had in finding our support page.If you have any questions or support needs with Nest Thermostat, you're more than welcome to speak to our support team here: https://support.google.com/googlenest/gethelp