Customer Ratings & Reviews
- Model:
- GA01334-US
- SKU:
- 10189193
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers frequently mention the Nest Smart Programmable Wifi Thermostat is easy to use and performs well overall. Installation is straightforward, and the remote control and scheduling features are appreciated, as is the sleek design. However, some customers have experienced connectivity and compatibility issues.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Overall performance
Nest thermostate
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great iteam very sleek on the wall looks fancy and high class highly eecomended
I would recommend this to a friend Not compatible
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is not compatible with many heat pumps. My house was built in the 90s and is not compatible.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi joeptrumpet, thanks for letting us know about the issue. We´re sorry to hear that your heat pump isn't compatible with Nest Thermostat.
Although Nest Thermostat is compatible with most 24V HVAC systems. We recommend using the Compatibility Checker tool on our support page to verify whether your heating and cooling system is compatible or not. Here's the link to our tool: https://store.google.com/us/widget/compatibility/thermostat
We'd also be happy to talk to you and answer any questions you may be having with Nest Thermostat. You may visit us at the Google Nest help page here: https://support.google.com/googlenest/gethelp
The worst tech experience I have ever had
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As of this writing, I have been fighting for a YEAR to get this thing to work properly. I spent countless hours on the phone with just getting the thing to connect to the app!! Then it kept dropping power. And then the internal temperature it showed was very high so I had to pump my heat all the way up to get it to turn on and warm the house. I had heating bills over $200 last season because of this thing. And the worst part is Google has not been helpful in getting a replacement. So I am choosing another brand. Would give five THUMBS DOWN for this overpriced piece of crap.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi lanibear, we appreciate you for sharing your review on your Nest Thermostat and we apologize for any inconvenience you've experienced when reaching out to our support team for assistance. Your feedback here helps us in better understanding your needs and preferences with the products and services we provide. If you're willing to give Nest Thermostat another chance, allow us to redeem ourselves and help improve you with a better overall experience in the future. You can contact us anytime on our Google Help page here: https://support.google.com/googlenest/gethelp
Good, but not for every home
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Might work for some people. But for those with older homes, or only two wires. Not worth the hassle of hiring electrician.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi BobbyP,
Thanks for letting us know of your experience with the new Nest Thermostat. Sorry to hear you ran into an issue.
The Nest Thermostat works with most systems without a common(C) wire, but some systems such as heat-only, cool-only or single stage heat pumps with/without AUX heat require a common(C) wire to work. You can find more details on which systems require a common wire here: https://support.google.com/googlenest/answer/9246656
We also recommend using our online compatibility checker before your purchase to make sure the thermostat works for you. You can find it here: https://store.google.com/us/widget/compatibility/thermostat
We're always working to improve your experience with our products and services. If you need any help, we'd be happy to assist you here: https://support.google.com/googlenest/gethelp
Works great until it stops
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked it...until I didn't. After only a few days, it stopped sensing my presence and would not light up without tapping it. Had to have an HVAC guy come out who told me he replaced or repaired more of these than any other brand. The device and app were great until it stopped about a week later. Switched to a competitor and problem is now solved.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi TexDave, we appreciate you for sharing the details of your experience with using the Nest Thermostat, and it’s unfortunate to hear that the device and the Home app stopped working properly after a few days only. We can see how frustrating it must have been for you, and we understand that you’ve switched to a different device. If ever you’ll decide to give Nest Thermostat another try in the future, our support team will always be ready to provide assistance for any support concerns you may have, here: https://support.google.com/googlenest/gethelp
Nest
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very confusingly. Not clear if you need a third wire or if you have sign up for a monthly subscription
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Bob123, thanks for your time writing a review. We're sorry for the confusion. This is a Nest Thermostat (2020 model). It works with most 24V heating and cooling systems, including furnaces, air conditioners, boilers, and heat pumps with either forced air or radiant delivery. We suggest using our online compatibility checker to ensure that your system is compatible with Nest Thermostat. Here’s the link: https://store.google.com/us/widget/compatibility/thermostat
You may also check this link to learn more about Nest thermostat compatibility: https://support.google.com/googlenest/answer/9246656
Also, Nest Thermostat is a one-time purchase and doesn't require a subscription to use. Learn more about Nest thermostats here: https://support.google.com/googlenest/answer/9248184
For further assistance, you can contact our support team here anytime: https://support.google.com/googlenest/gethelp
- Pros mentioned:Overall performance
Great nest
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second nest thermostat and I love it as much as the first one.
I would recommend this to a friend Not compatible with a 2-wire heat-only system.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 4, but unable to install them on a 2-wire heat-only system. Google sells an additional “C” wire kit that has to be installed at the HVAC system, but in my case, the 3rd wire would need to be wired through the walls to each thermostat. Also, Google sells a trim kit to cover larger thermostats being replaced, but in our case, the trim kit isn’t large enough, and would look tacky not covering the untextured part of the walls. Prior to making the purchase, I did my homework to make sure these would work. But once purchased, the instructions direct you to a website to verify the Nest is compatible with you system. And in our case, it was not. We’re disappointed bc we’ve heard great things about Google’s Nest Thermostat, but unfortunately we cannot experience it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for sharing your review with us. We're sorry to hear that your experience with your Nest Thermostat has been disappointing. We'd like to know more details about your HVAC system. If it's not a millivolt heating system and that you don't have an older gas furnace built into the wall or the floor then there's still a possibility that this may work for you. You mentioned that you purchased 4, so we'd also like to know if you have a HVAC zoning system in place. We strongly recommend that you contact us on our Google Help page so we can help you with troubleshooting and identifying on how to make this work for you. You can reach our help page here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Ease of use
Great product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seemless and easy install and setup. Great upgrade from previous unit
I would recommend this to a friend Google take over
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would have liked it better if it could still work with my Nest app. It forces you to use the Google home app. My other Nest devices can't be used on the Google home app. So now I have to use 2 different Apps to operate my Nest products. Very disappointing and inefficient....also the side touch-slide is awkward to use. The Nest E worked better
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi JJWWPP, thanks for sharing your insights with us. We're sorry to hear about your disappointment with the Google Home app and Nest Thermostat.
Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. We've taken note of your feedback and we'll make sure to pass along this information to our product team since we're always on the look out for ways to improve our products and services. For any other support needs, please consider contacting us here: https://support.google.com/googlenest/gethelp
Doesn't work to read humidity!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned the first device I bought because the humidity reading was WAY OFF. Second device same deal! This product does not work out of the box. It adjusts AC just fine but can't read humidity. I have had other nest thermostats (early version) and they are accurate! This is either google's home ap at fault (the others are the old next ap) OR they are manufacturing crap since they took over NEST. Read the numerous complaints from others about the humidity reading before buying!
No, I would not recommend this to a friendI hope, haven't hooked up yet.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can't really review product, still in box. I have heard good things. Hope that's the case for us.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Thewife, thanks for sharing your feedback. Your feedback is important to us, as we are always working to improve our products and services. Our support team is always here if you need assistance. Feel free to contact us here: https://support.google.com/googlenest/gethelp
poor user experience as it goes off line very freq
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very poor . Getting off line frequently in google home app. Requested google support to help, ot replacement, but same issue. I did make changes to network setting without success. Lots of people are having same issue
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi KBShah, thanks for letting us know about the issue. It's unfortunate that you're experiencing connectivity issues with your Nest Thermostat even after getting a replacement. We apologize for having fallen short of helping you with your support concern.
If you've already received a replacement Nest Thermostat and the issue is still persistent, the issue is most likely power related. There are a small number of situations, where your system may not be able to deliver enough power causing the battery of your Nest Thermostat to drain, and even cause the Wi-Fi chip to fail connection with your network. This may happen since Nest Thermostats get power from your system’s heating and cooling wires. In these cases, you may need to contact a Nest Pro technician to check your system´s wiring and connect a common or C wire to deliver enough consistent power to your thermostat.
If you need further help in changing some settings for your Nest Thermostat, you may visit our Google Nest help page where you can find detailed guides on how to make the most out of your Nest Thermostat using this link: https://support.google.com/googlenest/topic/9361969
For any other support needs with your Nest Thermostat, please consider contacting our support team here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Compatibility
Did not work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work with the wiring in my unit. These should be Universal.
No, I would not recommend this to a friend Stick with the Learning Thermostats
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought two Nest Learning thermostats along with this Programmable thermostat for our home. The two learning units installed flawlessly while this one was a pain. I even paid an election $100 to hook it up, but he could not get it to work either. He didn't recommend this leser Nest thermostat either. I returned this one today and re-installed the old basic unit.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there BagelbyteGuy, thanks for sharing your experience with us. We’re sorry to learn that you had an installation issue with one of the Nest thermostats you purchased.
We value your feedback, as we’re always working to improve our products and services. The Nest Thermostat may not be compatible with your system. To confirm, you can check our online compatibility checker here: https://support.google.com/googlenest/answer/9246656
If you have any questions about your device, you can reach out to our support team. We’d be happy to assist you here: https://support.google.com/googlenest/gethelp
Idk what to tell you
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My house was not compatible with thermostat, so I'm unable to leave an honest review.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Delz, thanks for sharing your feedback on your Nest Thermostat. We're sorry to learn that the device was not compatible with your house's HVAC system. If you still have the Nest Thermostat, we'd recommend that you reach out to our support team so we can further analyze the compatibility of the thermostat with your home. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Low Cost
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No frills and cannot be used with temperature sensors.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there, Narc9er. Thanks for sharing your feedback on the Nest Thermostat, and we’re sorry to hear your expectations are not met.
Our priority is giving our customers options and making devices for every home. Nest thermostats are designed to be more than just smart; they're also meant to be thoughtful and helpful parts of a home. And while every good quality product comes at a premium price, Google Nest worked on giving our customers a beautiful, yet affordable and easy-to-install thermostat for households that are interested in a smart thermostat without going over the budget.
We understand that having the ability to manage different room temperature settings remotely can be ideal for you. However, the Nest Temperature Sensor only works with the Nest Learning Thermostat, 3rd generation and Nest Thermostat E (US, Canada, Mexico).
We’d be happy to share this feedback with the right team for future improvements. For any other concerns, or if there’s anything we can help you with, let us know by visiting us at: https://support.google.com/googlenest/gethelp
- Pros mentioned:Ease of use
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an excellent gift in this cold weather. Easy installation
I would recommend this to a friend Cheaper but not good to use.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cheaper than the full feature NEST. Didn't like it because it was fiddly to use (instead of turning you touch the right side. It was easy to install and worked first time, but didn't like using it (got 2 Nest already) so returned it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey there, morlando. We're sorry to hear that your experience with Nest Thermostat has been less than ideal and that you returned it. Your feedback on the touch controls on the device is appreciated and we've taken note of it. If you’re ever considering Google products in the future, please don't hesitate to contact us on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp
Avoid if you have an older heating system!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WILL NOT WORK WITH MULTI-ZONE HEATING SYSTEMS. Otherwise, easy to set up on the Google Home app.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for taking the time to share your feedback about the Nest Thermostat. We’re sorry to learn you came across this issue with the thermostat and with your heating systems.
Nest thermostats are compatible with many different types of heating systems, including boiler systems. Nest Thermostats are usually compatible with zoned systems that use multiple thermostats, including zoned systems with dampers. But there are some systems that are not. We recommend that you contact us so we can learn more about your heating system and see how we can help find a resolution and improve your experience: https://support.google.com/googlenest/gethelp