Customer Ratings & Reviews
- Model:
- GA01334-US
- SKU:
- 10189193
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
to a friend
Customers are saying
Customers frequently mention the Nest Smart Programmable Wifi Thermostat is easy to use and performs well overall. Installation is straightforward, and the remote control and scheduling features are appreciated, as is the sleek design. However, some customers have experienced connectivity and compatibility issues.
This summary was generated by AI based on customer reviews.
Thermostat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. So easy to use while away from home……….
I would recommend this to a friendNest thermostat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is great for my short term rental when guests leave I can ensure temp is set for Eco and when housekeeping is complete without go in the unit
I would recommend this to a friendvalue for money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it is a great value for money. I highly recommend it
I would recommend this to a friendMy house
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love modern technology and perks that come with it
I would recommend this to a friendNot lucky with NEST, but that’s just me
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kept disconnecting from wifi, so it was useless only for the scheduled time but had to CONSTANTLY restart so it would stay connected for a day or so and went to disconnect. 2nd Nest thermostat and first one ruined my AC pump because it kept rebooting itself and turning on and off the pump without me noticing. Went back to my Honeywell one, not fancy but does the job. Maybe I’ve just had bad luck, because there’s great reviews for these.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there MXmorale, thanks for sharing your experience to let us know that you had issues with the Nest Thermostat. It’s unfortunate to learn that it didn’t work well for you. We understand your decision to go back to your old thermostat and if you’d like to try the Nest thermostat again in the future, it’s important to make sure that the thermostat is getting enough power from your system wires as the connectivity issue of your thermostat is related to power issues. If your HVAC unit can’t supply enough power, the thermostat battery will start draining, and this results in your thermostat limiting its features such as Wi-Fi connection to preserve the battery. You can also use our online Compatibility Checker to quickly check if your system can work with a Nest Thermostat: https://store.google.com/gb/widget/compatibility/thermostat
For any questions or concerns, don’t hesitate to visit us anytime here: https://support.google.com/googlenest/gethelp
I returned it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would have been great if they listed the compatible systems it worked with or at least a qrc to check Compatibility with h/v systems
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Jake, thanks for letting us know of your feedback about the Nest Thermostat. We understand how important it is to know if your HVAC system will work with the Nest thermostats.
Google Nest thermostats are designed to work with most 24 V systems, and the online Compatibility Checker has full instructions to check if your heating and cooling systems are compatible with Nest thermostats. Please see this link for more info about the Nest thermostat compatibility: https://support.google.com/googlenest/answer/9246656
Your feedback means a lot to us, and we’ll definitely share it with the right team to work on making improvements with our products and services, including the accuracy and efficiency of our help sites. Meanwhile, if you need help with checking the compatibility of the thermostat with your system, feel free to visit us anytime here: https://support.google.com/googlenest/gethelp
Good product if you have the right setup.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It would easily be a five but it wasn’t able to be installed due to the lack of a c-wire connection. I now have to buy additional components and install it myself
I would recommend this to a friendBrand response from Nest Support
Posted .Hi xantosshado, thanks for informing us about the issue. We´re sorry to hear that your Nest Thermostat requires a common (C) wire.
Nest Thermostat gets its power from your HVAC system’s wiring. There are cases where these wires can't deliver enough power to support the Nest thermostat's features, then they start draining the batteries and disconnect from your Wifi network. In such cases, installing a common (C) wire between your HVAC and Nest thermostats can resolve the battery drain problem.
For any other questions you may have, we're ready to assist you if you could visit our page: https://support.google.com/googlenest/gethelp
Nest thermometer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a terrible product. I would not recommend.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, Weswood17. We’re sorry to see the Nest Thermostat wasn’t the best experience for you. We’d like to look into what may have happened and get you a resolution. When you get a second, talk to us here: https://support.google.com/googlenest/gethelp
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a great product. Love to beable to set the temps for when home, away, or sleeping.
I would recommend this to a friendDidn't work for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was unable to get this to work with my iPhone 14, They wouldn't communicate. Plus, I only had two wires coming out of the wall. I had to order a separate piece (a ground) and would have had to install it inside the furnace. I returned the unit.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, StanJS. Thank you for posting a review about the Nest Thermostat. We're sorry to hear that your experience with the device was less than ideal and that you had to return it. This is not the initial impression we want you to have. We appreciate the feedback and have taken note of it. If you’re ever considering Google products in the future and have some inquiries, please don't hesitate to contact us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp
Buyer Beware - Does Not Replace Nest E
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Nest E stopped seeing wifi networks after 1 year, it is a known issue. I purchased this as a replacement, only to learn that it does NOT work with Nest Comfort Sensors and does not display in the Nest App. This is basically a google only product. To maintain the same learning and sensor capability of the old Nest E, you need the $249 3rd Gen "Learning" thermostat.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi kingfamily2003, thanks for posting a review. We apologize if you’re unable to use your Nest Thermostat on Nest App.
The new Nest Thermostat is exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Our team is working on bringing full functionality to the Google Home app so all of your Nest devices can be set up and controlled in one place.
We value your feedback as we are always working to improve our products and services. If you need assistance, feel free to contact our support team. We’d be more than happy to help here: https://support.google.com/googlenest/gethelp
Nice and simple design but not fully compatible.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice but didn’t work for my in-laws house as a gift. The thermostat also is not a touch screen which everyone tends to touch it because of the mirror look on the display.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hi DTXSFCC,
Thank you for your review. We're sorry to hear that the Nest Programmable Thermostat didn't meet your physical specifications.
Please let us know more about your experience by filling out this: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG.
Your feedback will help us improve our products and service
Connections
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If your connections do not have power cables, do not buy it since you would have to pay the installer. It requires a 22v source with normal batteries. It cannot be connected to Wi-Fi. You have to replace them very often.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, RamonR. Thanks for sharing your insights, and we're sorry to hear about your impression with the Nest Thermostat. Most 24V heating and cooling systems are compatible with the Nest thermostats, and would generally work without a common (C) wire. However, there are some systems that would require a C wire on the new Nest Thermostat like a heat only or cool only systems. And sometimes, you may need to connect a common wire (C wire) or power accessory, like the Nest Power Connector, to make your system compatible. We recommend checking your system’s compatibility with our online Compatibility Checker: https://store.google.com/us/widget/compatibility/thermostat?
The 1 smart home product you actually need!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Out of all my smart home products this is my favorite! I actually like the look of this one better than the other model
I would recommend this to a friendNot happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is only accessible via the app, need to have it work when I stand in from of the unit
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Mitpol,
Thank you for your feedback. While the new Nest Thermostat doesn't have a touch screen, It is still possible to directly control your new Nest Thermostat by using the touch bar on the right side of the thermostat. Swipe up to raise the temperature, swipe down to lower it, and tap to confirm. The display will show you how many minutes until your desired temperature is reached.
- Tap the touch bar to bring up the menu.
- Swipe up or down to select an option.
- Tap the touch bar again to confirm your selection.
Here are some user controls you can directly access on the device:
- Temperature adjustments
- HVAC modes (Heat, Cool, Heat or Cool, Off)
- Temperature hold
- Fan
- Emergency heat
- Reset
We'd be happy to answer any questions you may have by visiting us at the Google Nest help page here: https://support.google.com/googlenest/gethelp
Its a tropical heat wave
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Either the installation was imperfect or this google device should never be purchased. It will not turn off - it is 2 am and the flat is 67 degrees. I have turned the heat down to 50 degrees and the furnace is still running. Never buy this device from Google (no service) or Best Buy. I dont want points for this review. I want the device to turn off the heat - NOW
No, I would not recommend this to a friendCHECK YOUR WIRES FIRST!!!...
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems like a neat product, but be careful of your current wire setup... I bought it and wasn’t able to install it because of the wires my current thermostat has...
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Bryon, thanks for taking the time to share your feedback with us. We are sorry to hear that you’re having issues with the wiring compatibility of your Nest Thermostat.
If you haven’t tried yet, we recommend checking the thermostat wiring labels of your heating and cooling system, and verify if they’re compatible with Nest Thermostat by using the Compatibility Checker tool on our support site: https://store.google.com/us/widget/compatibility/thermostat
Once you verify that your system is compatible with Nest Thermostat, feel free to reach out to our support team and let us help you further with your concern here: https://support.google.com/googlenest/gethelp
I prefer my ecobee over my Nest.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product if there’s no need to hold temp below 50 degrees. The slide bar on the side sometimes requires a few attempts to engage.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Terryb, thanks for posting your feedback on your Nest Thermostat. We're sorry to learn that you're experiencing some response issues with the slide bar when you control the device. We'd recommend rebooting your device as this often will fix the issue. If you've done this step already or if the issue still persists, please reach out to our support team and let us help find a resolution for you and improve your overall experience. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Google Nest
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It drops connections when the internet is lost but it hasn't been frequent.
I would recommend this to a frienddo not buy for replacement
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very bad experience, it's mot compatible with other thermostat at all
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hi there, MaxM. We’re sorry to hear you’re having compatibility issues with your Nest Programmable Thermostat. We have this great tool to make sure you’re getting the right model for your current system. Here’s a link to find what’s best for you: https://store.google.com/intl/en/widget/compatibility/thermostat/
We’re here if you need an extra hand: https://support.google.com/googlenest/gethelp?