Customer Ratings & Reviews
- Model:
- GA01334-US
- SKU:
- 10189193
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers frequently mention the Nest Smart Programmable Wifi Thermostat is easy to use and performs well overall. Installation is straightforward, and the remote control and scheduling features are appreciated, as is the sleek design. However, some customers have experienced connectivity and compatibility issues.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Compatibility
Avoid if you use Nest Aware
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not compatible if you have a Nest Aware alarm system because one will impact the other even if you don’t want them to
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, JimmyNeutron. We appreciate your feedback on Nest Thermostat. Nest uses motion detected by Google Nest Protects and Google Nest thermostats to automatically switch to Home or Away mode, but not to trigger Nest Secure’s alarm. Nest Thermostat detects occupancy, but not intrusion. With intrusion, you need to be more certain that it is a person in the room to avoid false alarms. Also, devices must be certified for security to sound the alarm.
For other inquiries, visit the Google Nest Help Center, or contact our dedicated team for assistance here: https://support.google.com/googlenest/gethelp
Good Idea but bad brand
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We will be returning this item. We had a new a/c unit installed and the installers always use the Nest thermostats and they told us this one was not as good. They were unable to hook it up. We will need a different brand a little more expensive and the installers will come back out at no charge to install the better one.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, we're sorry to hear about the experience you had with your Nest thermostat. If you'd like to share your thoughts, please provide your feedback through this link: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG
Good product but not for old systems
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product worked great but it didnt would like it should with my system which was 27 years old. It leaked a small amount of amps across the board that made my inducers motor keep kicking on and off
I would recommend this to a friendThis thermostat is uncontrolable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this thermostat so I could see the temperature in my house when I was not home and adjust it on my phone. I usually set the temperature very high when I go out so that the HVAC doesn't turn on, around 90 degrees. This will sound unbelievable, but this thermostat will not allow a person to set the temperature in thier home to a certain level when they go out. When your phone is not there, it will automatically put the temperature to 83 degrees and I am told you cannot disable this feature! You can set the thermostat to HOLD your set temperature for 24 hours only when you are gone. I called Nest support twice on this issue and was told that this auto feature cannot be disabled.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there JSGG, thanks for letting us know your experience with your Nest Thermostat and we’re sorry for falling short of your support needs. The Nest Thermostat has different ways, in the Home app or on the thermostat, to manage temperature control for your home. When you set your Nest Thermostat to hold the temperature, it will maintain that specific temperature for as long as you want. But please note that you must end the current hold first before you can start a new hold to change the hold settings. This link might be helpful: https://support.google.com/googlenest/answer/10120172
Your feedback helps us improve on how we provide you and other users with better support and services. If you’d like to reconsider visiting us again, we’d be happy to help you with any concern around the performance and features of your Nest Thermostat: https://support.google.com/googlenest/gethelp
- Cons mentioned:Connectivity
Not reliable wire detection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.C wire didn’t get detected. We tried a 100 times and then we had to switch back to the old thermostat which worked in one go.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Reema. Thank you for bringing your concern to our attention. We apologize for the issue you're facing with the common (C) wire not being detected by your Nest Thermostat. We understand that you made efforts to install the wire yourself, but sometimes it can be a complex process.
To ensure the proper installation of the common (C) wire and address any potential issues with your system, we recommend reaching out to a Nest Pro technician. They have the expertise to assess your system and install the common (C) wire if necessary. This will help ensure the optimal performance of your Nest Thermostat.
If you have any other support needs or further questions related to your Nest Thermostat, our dedicated support team is available to assist you. Please feel free to reach out to them using the this link: https://support.google.com/googlenest/gethelp
Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok…. It works, it’s cheep, it’s ok. However, if you’ve used the original Nests, you’ll be disappointed with the quality of this one. Feels cheep, doesn’t work as smoothly, just all around not great.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi PapaJoe, thanks for posting your feedback. We’re sorry to learn that Nest Thermostat didn’t meet your expectations. Your feedback is important to us, as it will greatly help us in improving our products and services. If you need assistance, you can always reach out to our support team. We’d be more than happy to help you here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Connectivity
Not smart buy at all
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was only able to control it in my iPhone for a month after that it won’t connect to my iPhone anymore, not a smart buy at all, I should believe the previous people reviews
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Lexus, thank you for sharing your feedback. We're sorry to hear that you're experiencing some difficulties with controlling your Nest Thermostat using your iPhone. We'd recommend reconnecting your thermostat to the Google Home app. You can follow the steps on this link that may help with your issue: https://support.google.com/googlenest/answer/9248705
If you've tried this already or if the issue still persists, we advise that you reach out to our support specialists so we can better analyze and help find a resolution for you. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Cost cutting move by Nest
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not very good, the touch (I think it's a cost reduction move), really does not work. It's much cheaper than my unit in terms of construction and design. It lost too many features from the old unit, so I gave it away.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi eJoe, thanks for posting a review to let us know of your issues with the Nest Thermostat, and we’re sorry to hear that it failed to meet your expectations. We understand that you like the features of the old unit, and losing too many features on your new unit makes it less than ideal for your needs. We’re taking your feedback seriously to work on future improvements. If ever you’d like to try the thermostat some time again, we’d be more than happy to provide service and assistance, and you’ll find always available here: https://support.google.com/googlenest/gethelp
Stopped after 2 months
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this as a house warming gift for my mother in law. It has stopped working after 2 months. Thankfully it didn't stop on the cold days we were recently having. Actually installing it wasn't that hard but to set it up with the apps were a bit annoying.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Eldnar,
Thanks for sharing your feedback with us. We're sorry to hear your Nest Thermostat stopped working after only 2 months. We understand how annoying this experience may have been.
If you'd like us to have a look at the issue, our support team would be happy to help. Feel free to contact us via the Google Nest help page here: https://support.google.com/googlenest/gethelp
Nightmare
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nightmare. Looks cool, but it's a mess to install and get working if you have older systems. The hours spent to just get it running...and still problems. If you have a new built house, perhaps it's easier. Wish I would have kept the old thermostat in.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi KidDad,
Thanks for sharing your experience with the new Nest Thermostat. We're sorry to hear you had some difficulty with installing the thermostat.
While the Nest Thermostat is compatible with 85% of HVAC systems and designed to receive the needed power from the heating and cooling wires, some systems like heat-only, or cool-only heat pumps may require a common (C) wire to operate.
We appreciate your feedback as we're always working to improve our products. If you have any questions or concerns with your Google Nest products, we'd be happy to help you here: https://support.google.com/googlenest/gethelp
Never change your router password
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 Star due to the difficulty in setting up after simply changing my router password. There is no way to just change the password. You have to factory reset, and start all over again. This goes for EVERY Google product, their smart displays, speakers, smoke detectors. It's ludicrous.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi John! Thanks for sharing your experience with us. We're sorry to hear that you had a hard time changing your Nest Thermostat's Wi-Fi password. There is no need to factory reset your thermostat to connect it to a different network. Please go to Settings > Select account > Select disconnect. This will remove the thermostat from your account and Wi-Fi network while preserving your settings. If you have more questions please visit this article: https://support.google.com/googlenest/answer/9247296?hl=en
- Cons mentioned:Compatibility
I had to return next day bc stopped working.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was told by cashiers and ac repair man that this is common issue with this model thermostat.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Jayc. Thank you for sharing your review on the Nest Thermostat. We're sorry to hear that your experience was less than ideal with the device and that you had to return it. This is not the initial impression we want you to have with the device. We appreciate the feedback and have taken note of it. If you’re ever considering Google products in the future and have some inquiries, please don't hesitate to contact us on our Google Help page here:vhttps://support.google.com/googlepixelbuds/gethelp
ITEM DOES NOT WORK
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.ITEM DOES NOT WORK….BROKEN..TERRIBLE CUSTOMER SERVICE
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there, Codi. Sorry to hear you ran into a problem with the Nest Thermostat. We’d be happy to see what may be happening and get a resolution for you — when you have a second, reach out to us here: https://support.google.com/googlenest/gethelp?
Dont buy this thermostat/ no nest support
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to buy this new third generation thermostat so I could use a nest sensor to go with my new furnace and HVAC system. I had to set it up in Google Home but The nest sensor would not set up in the Google home app. It said to put it in the Nest app. I even had the geek squad here and they said there was an update error with nest!! and no customer service!! I will never buy another nest product.
No, I would not recommend this to a friendImmediate Unit Failure
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 week after installation, the yellow wire relay failed in the Nest unit. This caused the AC compressor to run continuously without also turning on the fan. Consequently the AC compressor and cooling coils froze completely and had to be repaired. This also caused a spike in energy usage which significantly raised our electric bill. Replaced with a better unit after only 1 week. Flashy design with laughably poor quality.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey Bobby, thanks for sending in your review for Nest Thermostat. We're sorry for the inconvenience you experienced with your AC compressor. This is not the initial impression we want you to have of the device. If you're willing to give us another chance, we'd like to know more details about your setup and your HVAC system so we can investigate the root cause of the issue and help find a better resolution for you. Please reach out to our support specialists by visiting our Google Help page so we may improve on your overall experience: https://support.google.com/googlenest/gethelp
No beuno
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried 2 of them, both blew a fuse in our heater. Thought it was faulty first one, but nope. Returned both and went back to original T-stat.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there, RobbBobbie. Sorry you had problems with installing your Nest Thermostat. Even though you returned the device, we’d like to learn more about your experience and see what happened — share your thoughts with us here: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG
Cost me fortune
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't recommend anyone get google thermostat. Had me replace my whole furnace
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there, SubashU. We’re sorry to hear you ran into complications with the Nest Thermostat — we understand the frustration. We’d like to investigate to figure out what may have happened and get you a resolution. When you have a second, reach out to us here: https://support.google.com/googlenest/gethelp?
Smart? Thermostat
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine, but why is this not supported on the actual nest app??? Smart home devices still haven’t improved to work across multiple smart home apps. Why can’t they all just be compatible!?!?
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi JoeK, thanks for sharing this feedback with our support team. We're sorry to hear about your disappointment with the move to the Google Home app for Nest Thermostat.
We understand that you have enjoyed using the Nest app with your Nest cameras. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam with Floodlight:
- Automatic security protections, such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Thermostat and a Nest Hub, just say, "Hey Google, set the temperature to 78 degrees.”.
- One account to sign in to both the Nest and Google Home apps.
- Your homes, and home members will be aligned across the Nest and Google Home apps.
We'd be happy to assist you for any help needed with your Nest Cam with Floodlight. Please reach out to our support team here: https://support.google.com/googlenest/gethelp
Avoid, Avoid, Avoid!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complete garbage. When hooked up and having the Google power connected it only allowed the furnace to blow cold/room temperature air. Google support was terrible. Swapped out to old thermostat and everything worked as it should. Nest has really gone down hill in quality, I will never buy again.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Nest
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work right wouldn't switch from cool to heat and was professionally installed. I lost money on instalation. Not happy. Totally junk
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there Nest, thanks for sharing your experience with the Nest Thermostat, and it’s unfortunate to learn that it didn’t work despite having it professionally installed. We’d like to find out what went wrong so we can do our best to help provide a better experience for you. You’re always welcome to contact us here: https://support.google.com/googlenest/gethelp