Customer Ratings & Reviews
- Model:
- GA01334-US
- SKU:
- 10189193
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers frequently mention the Nest Smart Programmable Wifi Thermostat is easy to use and performs well overall. Installation is straightforward, and the remote control and scheduling features are appreciated, as is the sleek design. However, some customers have experienced connectivity and compatibility issues.
This summary was generated by AI based on customer reviews.
like it better than the learning thermostat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sleak design and easy set up through app. only having to use the home app is a major plus. i adjuat the temp more on my phone than the device itself so it didnt mind that it didnt have to full dial
I would recommend this to a friend- Cons mentioned:User interface
Not like the others.. don't be fooled
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This model is MUCH lower quality than the other Nest models. It's poor user interface is very disappointing.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi ATraveler, we appreciate your feedback on Nest Thermostat. We're sorry to hear about your disappointment with the quality and user interface. Nest thermostats are designed to be more than just smart; they're also meant to be thoughtful and helpful parts of a home. And while every good quality product comes at a premium price, Google Nest worked on giving a beautiful, yet affordable, and easy-to-install thermostat. Hence, the launch of the newest Nest Thermostat. Although we had to cut some corners, Nest Thermostat provides comfort at home while still being energy-saving at a reasonable price point. It provides an efficient yet affordable choice to households that are interested in a smart thermostat without going over the budget. If you have any questions you would like us to answer, you're more than welcome to contact us here: https://support.google.com/googlenest/gethelp
Looks good. Needs plate
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installation is just like any thermostat. The plate is pretty much a must and is not included. Not compatible with the temperature sensors.
I would recommend this to a friendEasy to Install and use with Google Home
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is easy to install and to program with your Google Home app. The Google Home app walks you through the whole installation and programming process step by step with detailed illustration.
I would recommend this to a friend- Cons mentioned:Compatibility
Nest Review
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Google nest may be good for some homes, but for ours is was not compatible with the our AC wires. Too many faulty errors for me to recommend.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi JaredH, we appreciate you sharing your feedback. We’re sorry to learn that Nest Thermostat isn’t compatible with your HVAC system. Your feedback is important to us, as it will greatly help us in improving our products and services. If you need assistance in the future, our support team is always here to help. You can contact us using this link: https://support.google.com/googlenest/gethelp
Good E-thermostat for first time users
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good E-thermostat for first time users, got this for my parents and so far so good. Personally i like the older Nest learning thermostat more
I would recommend this to a friendTime to get one of these!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always wanted one of these! Installed it myself and it works like a champ. There's currently a $75 rebate so it made this a no brainer! Even Brandon would spot this as a good deal!
I would recommend this to a friendBatteries required
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I took it back. It probably would work ok but it needed s batteries and I want to avoid that thus I changed to the more expensive model.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Taki, thanks for sharing your feedback. We're glad you chose Nest as your thermostat to provide comfort in your home, and we’re sorry to hear that Nest Thermostat variant didn’t work for you.
We value your feedback as we're always looking for ways to improve our products and services to meet our customer’s expectations. If you need further assistance, feel free to contact our support team. We’d be happy to help here: https://support.google.com/googlenest/gethelp
Merry Christmas
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had bought one for my home and the neighbor was here and saw it, I started saying how it works and how much I love mine, so they wanted one, so I bought them one for Christmas.
I would recommend this to a friendReturned item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return the thermostat because it was not compatible with my wiring. Probably is a good unit if you have a newer home or have rewired your older home.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Thanks for sharing with us, Joyce. We’re sorry that the Nest Learning Thermostat didn’t work out for you. If you’re ever interested in the future, check out our compatibility checker here to make sure you get the right device: https://store.google.com/intl/en_us/widget/compatibility/thermostat/
Nest Thermostat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not easy to use. Trial and error make it workable but not ideal unless you follow the preset options.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, MelAnn. Thanks for sharing a review. We’re sorry to hear of your difficult experience with using the Nest Thermostat.
When you manually adjust the temperature, the temperature will stick until the next scheduled temperature change. With a temperature preset, you can easily set a specific temperature that you repeatedly use a bit faster than manually adjusting the temperature dial. Besides using ready-made presets like Comfort, Eco, and Sleep, you can create custom presets. This is helpful for other times you might like a specific temperature that’s not included in your thermostat’s existing presets. Check this link to learn more: https://support.google.com/googlenest/answer/10178773
If you want to set your thermostat on temperature hold to maintain specific temperature for as long as you want, please see the steps below:
- In the Menu view, select Hold temperature.
- Select Current temp or Eco.
- Choose a time. You can scroll up and down to edit the time by half-hour blocks.
If you’re using the Eco preset, you can also choose None to hold the temperature indefinitely until you end the hold. For other presets, your thermostat can hold the temperature for up to 24 hours.
- Select Confirm.
If you want to make changes to the temperature but there’s a hold, the app or thermostat will tell you that you need to end the hold first.
Besides having online help available at Google Nest Help Center, we also have a dedicated team always ready to provide assistance through our support channels here: https://support.google.com/googlenest/gethelp
LOVE!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had one of these at my last place and I HAD to get another one. Its easy to use and easy to install. I love that I can set the temperature from my phone if I am away too.
I would recommend this to a friend- Cons mentioned:Compatibility
Get a regular thermostat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money, not compatible with my AC unit. Went to install didn't work and not returned period is over. My AC unit is only 9 years old.
No, I would not recommend this to a friend - Cons mentioned:Compatibility
Stick to search engines. Google killed it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to leave ZERO stars but couldn't. Wouldn't work no matter what. Installed a Honeywell, worked flawlessly.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Kevy, thanks for posting your review. We're sorry to learn of your disappointing experience with your Nest Thermostat. If you're willing to give it another go, we'd like to know more details when you installed the device so we can better identify why it won't work and help find a resolution for you. Please contact us on our Google Help page and have our support specialists assist you with this matter. You can reach our help page here: https://support.google.com/googlenest/gethelp
Looks good but can't hold temperature.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't Hold the temperature for more than 24hours. You have to reset the temperature every 24 hours. It looks good but is absolutely worthless to me.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Michael, thank you for sending in your feedback on your Nest Thermostat. We can see that you're experiencing some difficulties with holding the temperature for more than 24 hours. We'd like to know more details on your thermostat and how you use it so we can help find a resolution for you that may improve your experience. We recommend that you reach out to our support specialists by visiting our Google Help page here: https://support.google.com/googlenest/gethelp
Misleading information
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything online says if your setup doesnt have a C wire then it would have diminished power and would frequently disconnect from WI-FI. This was acceptable as it's for a basement zone that isn't chanfed often. In reality the battery just drained and it wouldn't take a charge. This wasn't a problem with the nest learning thermostat that was previously there.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Rick. Thanks for letting us know about the issue. We're sorry to hear that your Nest Thermostat is losing power and frequently disconnects from your network.
Heating and cooling systems can degrade over time. When this happens, they start delivering less power to your Nest Thermostat and start draining the battery and disconnect from your Wifi network. In such cases, installing a common (C) wire between your HVAC and Nest Thermostat is required to help fix such issues. You might want to consider the Nest Power Connector since it can be a simpler and less expensive solution, especially if you can install it by yourself. If you don’t feel comfortable installing the Power Connector yourself, you can contact Nest Pro to install the common (C) wire for you.
We understand that you may still have some questions in mind. Please consider contacting our support team and we'd be happy to answer them by visiting us here: https://support.google.com/googlenest/gethelp
Run...
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly...terrible compared to older Nest variations. Turning the temps up/down is way more complicated than it needs to be. I returned this and got Nest eco models. Much better
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi GWS24,
Thanks for trying out the new Nest Thermostat. Sorry to hear it didn't work out for you.
We're always working to improve the experience we deliver to our customers with our products and services. Your review helps us a lot along the process. If you need any help with your Google Nest products, please feel free to reach out to us on Google Nest Help page: https://support.google.com/googlenest/gethelp
- Cons mentioned:Connectivity
Constant problems.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Useless. Does not connect to the app, power constantly dies, does not stay logged into WiFi. Constant problems.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for sharing your feedback with our support team. We're sorry to hear about the poor experience with the connectivity and power issues with Nest Wifi.
Your Nest Thermostat gets its power from your HVAC system’s wiring. There are cases where these wires can't deliver enough power to support the Nest thermostat's features, then they start draining the batteries and disconnect from your Wifi network. In such cases, installing a common(C) wire between your HVAC and Nest thermostats can resolve the battery drain problem.
Should the points we provide not resolve the issues you informed us, then we may need to have a closer look to find out what may be causing it and work on a resolution to improve your experience. We're ready to assist you if you could visit our page: https://support.google.com/googlenest/gethelp
not worth it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it keeps losing connection with my wifi, it started randomly, the only way to get around this is to restart which will fix the issue for a few hours.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi myreview, thanks for sharing your feedback. It's unfortunate that your Nest Thermostat keeps disconnecting from your Wi-Fi network. We can only imagine how inconvenient this experience may have been for you. Please consider contacting our support team for further troubleshooting here: https://support.google.com/googlenest/gethelp
Junk
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. At my old house we had the older neat thermostat and that was amazing. Wish I would have taken it with me. This one is junk. 1 - 2 times a week it disconnects from Google (not wifi) and I get an ERROR in the app. It tells me to check my wifi but the thermostat is still connected to wifi. I have reset it and it gets all the way through and then says "cannot connect with google." Kind of defeats the purpose of a smart thermostat if it can't even connect to the company that owns it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Anon12345846, thanks for making us aware of the issue. We apologize for the app disconnection and the error you get with your Nest Thermostat.
Here are some troubleshooting steps you can try out to fix the issue:
1. Make sure your home Wi-Fi is working.
2. Check the status of the Nest service by visiting https://status.nest.com/.
3. Check that you have the latest version of the Google Home app.
4. Restart your Nest Thermostat.
6. Restart your router.
7. Check for possible interference.
8. Reset your thermostat's connection.
9. Check for Parental controls or firewall security.
If the issue persists, we recommend contacting our support team for further troubleshooting and isolation here: https://support.google.com/googlenest/gethelp