Customer Ratings & Reviews
- Model:
- GA01334-US
- SKU:
- 10189193
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers frequently mention the Nest Smart Programmable Wifi Thermostat is easy to use and performs well overall. Installation is straightforward, and the remote control and scheduling features are appreciated, as is the sleek design. However, some customers have experienced connectivity and compatibility issues.
This summary was generated by AI based on customer reviews.
Poor.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor product. Poor app. Google wants to reach into our lives in a creepy way.
No, I would not recommend this to a frienddont waste your money
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.trash....thing died this morning and i cant bring it back
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, we appreciate you for taking the time to share your feedback with us about the Nest Thermostat. We can imagine how difficult it can be if your thermostat stopped working, and we’re sorry for the inconvenience this could have caused.
Nest thermostats power issues may occur when your system wires can't deliver enough power to keep the thermostats charged up. As a result, they start draining the batteries and disconnect from your Wi-Fi and sometimes. Poor Wi-Fi connectivity can also cause the battery to drain faster. Your Nest thermostat uses the voltage from your system’s wires to keep its internal battery charged. If the power to your system is switched off or there’s a blackout, the battery has enough capacity to keep working for a while but will eventually run out. Your thermostat will also turn off features like Wi-Fi to preserve battery life before it must turn off completely.
Your experience means a lot to us, and we’d like to help you with further isolation and troubleshooting. Please visit us at your own convenience here: https://support.google.com/googlenest/gethelp
does not work without c wire even with batteries
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.when you use googles guide to knowing if this device works it says it will, then needs an external power supply?
No, I would not recommend this to a friendHad to return
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My heat and air guy would not install My heat and air guy would not install so I returned the item......,
No, I would not recommend this to a friendCrap, returned it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.crap, returned it. Spend the money and get the newer model.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Allen, thanks for sharing your feedback. We’re sorry to hear that Nest Thermostat did not meet your expectations and that you had to return it. We value your feedback as we're always looking for ways to improve our products and services. If you decide to give Nest Thermostat another try in the future, you’re more than welcome to reach out to our support team for your support needs here: https://support.google.com/googlenest/gethelp
HVAC2020
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nest is worst thermostat on the market. Ecobee is the best.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi HVAC2020, thanks for taking the time to share your feedback. We regret to hear that Nest Thermostat didn’t meet your expectations. We value your feedback, and your satisfaction is what drives us to keep working on improving our products and services. Our support team is always here to help if you need assistance. Feel free to contact us here: https://support.google.com/googlenest/gethelp
Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work with anything we tried. Even with a licensed electrician.
No, I would not recommend this to a friendget it if you want it to control your life
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worst thermostat ever would turn ac off when it wanted too
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi antoine,
Thanks for sharing your experience with us. We understand how frustrating it can be when your thermostat doesn’t follow your desired preset, but we’re here to help.
We'd like to know more about what's happening, so that we can work to isolate the issue and help you in the best way possible. Please reach out to us when you visit the Google Nest Help page: https://support.google.com/googlenest/contactflow
Customer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered two digital thermostats on 12/2222, but I only got one. It was terrible! I was really disappointed because I really needed to receive these items together and on time.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi GeoffreyK, thanks for choosing our Google Nest products. We're sorry to hear that you only received one package. We recommend reaching out to BestBuy for further assistance with your concern.
Geek club isn’t doing it’s job!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Paid for the GEEK club and still can’t schedule an installation appointment. Twice I’ve been told soon. Major disappointment in service. Have no idea on product quality if I can’t get it installed and my rebate time frame is running out.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi RobertB, we appreciate you for sharing your feedback and we're sorry to learn that you're having some installation issues with your Nest Thermostat. We recommend that you reach out to BestBuy so they can address this concern for you. If you have any technical concerns or if you need further assistance in improving the performance of the device, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Battery life
Figuring it Out, but Good!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn't involved in the install, so getting everything set up on my phone so I had access was a little frustrating, but I got it figured out. You definitely want to be there while it's getting installed and make sure you get access right away. One of the ones I got as low battery immediately upon installing it, which was also frustrating but a quick fix. The eco and sleep features on it are nice, but they seem to auto-heat to what I think is a pretty cold temperature, but we'll see how it goes after having them installed for a month or so. My hope is that we can lower our energy bill and still provide a good customer experience in our restaurant.
I would recommend this to a friendBrand response from Nest Support
Posted .Hey there! Thanks for sharing your experience with the Nest Thermostat. It's understandable that setting up the thermostat on your phone without being present during the install was a bit challenging. Ensuring immediate access during installation is indeed crucial, and it's great to hear that you were able to figure it out. appreciate your patience in resolving the low battery issue promptly. Technical hiccups can be frustrating, but it's great that you found a quick fix. We wanted to know more of your concern to provide the best solution possible. We recommend reaching out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Ease of use, Overall performance
Does what it's supposed to do
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this works well.. a good upgrade, easy to use would recommend to anyone upgrading their thermo
I would recommend this to a friend - Pros mentioned:Design, Installation
Nest
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install and is stunning against my wall. I love the color
I would recommend this to a friend - Pros mentioned:Installation, Overall performance
Love it!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love this product! Looks great and works great! Easy to install as well.
I would recommend this to a friend - Pros mentioned:Overall performance, Remote control
Google thermostat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, can change temp from anywhere, in or out of the house. It's sleek and modern looking. We love it!
I would recommend this to a friend - Pros mentioned:Ease of use, Installation
Great present
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my cousins new home they love it!! So easy to used and install
I would recommend this to a friend - Pros mentioned:Overall performance
Nest thermostat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was easy to install and has a nice look to it. It doesn’t come with the back plate though
I would recommend this to a friend not good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.having issue with this product. always msg is coming Replace the battery before your thermostat goes off. i change so many time, in fact every single day this issue after the change the batter also.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there, Khajaikramuddin. Sorry to see you're having trouble with battery life on the Nest Thermostat. Sometimes you may need a C wire or a Nest Power Connector to keep your thermostat powered or charged. The need for one one may depend on your system — here’s a link to our compatibility checker to see if one is needed: https://store.google.com/intl/en/widget/compatibility/thermostat/
- Pros mentioned:Overall performance
Take advantage of provider discounts
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works as advertised. It cost me less than $60 with Oncor discount code. I give it five stars overall because I saved money buying it and now I'll save money on energy consumption. It won't learn like the other one but it will have schedules that you customize to your preference.
I would recommend this to a friend Not a fan
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not easy to manage especially for older people. Better to just spend the extra money for an ugraded version
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, Suela. Sorry the Nest Thermostat hasn’t quite worked out for you. We’d be happy to make sure everything is running smoothly and you’re getting the best experience we can provide — when you need us, talk to us here: https://support.google.com/googlenest/gethelp