Customer Ratings & Reviews
- Model:
- GA01334-US
- SKU:
- 10189193
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers frequently mention the Nest Smart Programmable Wifi Thermostat is easy to use and performs well overall. Installation is straightforward, and the remote control and scheduling features are appreciated, as is the sleek design. However, some customers have experienced connectivity and compatibility issues.
This summary was generated by AI based on customer reviews.
Works with systems without c wite
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As long as your ac/heating system isnt old, this unit will work in systems that do not have a c wire. You MUST have y, w, g, and red. The AAA batteries powers the thermostat! I hope that helps! Oh - use the trim kit for large holes
I would recommend this to a friendTwo thumbs up
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very friendly user interface. I much prefer Nest thermostat E to Nest thermostat. The E is lockable which is handy in rental properties. Be aware of difference between thermostat and thermostat E. It’s a shame the E is going out of production.
I would recommend this to a friend- Pros mentioned:Overall performance
Decent if on sale
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty okay. Google gutting support number is BS but the item works okay.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Flexyturner. We’re glad to hear your feedback that the Nest Thermostat works well for you, and we trust that you’re getting the most benefits out of its smart features. If you find yourself in a situation where immediate assistance is needed, simply let us know by contacting us through our support channels here: https://support.google.com/googlenest/gethelp
Google Nest
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it, very sleek and modern. Easy to install No C wire required.
I would recommend this to a friendHVAC Professional?
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Are you an HVAC Professional? No? Well good luck. If you have a recently built home, this will most likely just be plug and play. But unless you know wiring, because you won't find any answers to your questions online, this thing is a paperweight. They market things like this as easy to install, well that's a lie. I've returned mine. BTW no electrician will waste time installing this or it will turn into a rewiring from your HVAC that costs hundreds of dollars.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hey there, feldman9000. We’re sorry the Nest Programmable Thermostat didn't work out for you. If you try Nest in the future, here’s a compatibility checker to make sure you get the best device: https://store.google.com/intl/en_us/widget/compatibility/thermostat/
Even though you returned it, we’d like to investigate further for you. When you get the time, reach out to us here: https://support.google.com/googlenest/gethelp?
No longer works with Nest or Alexa
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just got this thermostat from Best Buy today. It no longer works with Nest of Alexa. It only works with Google Home. Buyer beware of updated compatibility. It it very easy to install and it looks sleek. If you have Alexa like I do, you won’t be able to integrate it, but you can control it from a mobile device, or set it on a timed schedule like I did.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi CatO, thanks for taking the time to share your feedback. We do apologize that your Nest Thermostat isn’t working with your Alexa.
The new Nest Thermostat is exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Our team is working on bringing full functionality to the Google Home app so all of your Nest devices can be set up and controlled in one place.
We value your feedback as we are always working to improve our products and services. If you need assistance, feel free to contact our support team. We’d be more than happy to help here: https://support.google.com/googlenest/gethelp
Good smart thermostat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the nest brand been having it since the first one, the only think I didn’t like is it does not rotate no more.
I would recommend this to a friendgreat programmable Thermostat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great programmable Thermostat, It has a intelligence built in and learns through daily usage and adapt wit new settings.
I would recommend this to a friend- Cons mentioned:Connectivity
Stop!!! Do NOT buy this Nest thermostat!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you’re hoping to control the Google Nest thermostat from your device, don’t look to the Google Nest App. Eventually, it will stop working. My Nest thermostat works but I can no longer control it with my phone. It no longer communicates with the Nest App and Google has no idea how to fix that problem. There are tens of thousands of angry Nest thermostat owners out there experiencing the same problem. Google has shown absolutely no interest in fixing this issue. It is hoping that you will buy all their products once you experience the convenience of controlling their Nest thermostat with your device, but it won’t last. At some point, your device will stop communicating with your thermostat because Google is not doing anything to update their Nest app in any significant way, and the same thing will happen with all your Google products. Buyer, beware!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there Lucie, thanks for sharing your feedback with us. We’re sorry that you’re dealing with some inconvenience regarding your Nest Learning Thermostat. We understand how important it is to be able to control your Nest thermostat remotely.
We'd love to help you out with the issue if we could learn more about what exactly happened to cause this to your Nest Learning Thermostat. If you'd like to give us another chance to help you resolve the issues, please reach out to our support team here: https://support.google.com/googlenest/gethelp
Awesome place to buy from
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s simply amazing I like it & I love it.. thank you
I would recommend this to a friend- Cons mentioned:Connectivity
Works until warranty is done
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Before purchasing a Nest Thermostat, be aware you very well may have to purchase one again once the year warranty runs out. These thermostats are having serious issues with not being able to find or connect to any networks. But, as the Google Nest customer support told me "that's ok! You can still use it as a non-connected (dumb) thermostat!" So, $250 for a $30 thermostat. What a deal! You can read about MANY other owners similar woes on Google Nest Community forums (I'm not allowed to post a link, so search for: "Nest-Thermostat-Suddenly-can-t-find-ANY-wifi-network-Are")
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there MikeKC, thanks for sharing this issue with our support team. We're sorry to hear about the poor experience you're having with your Nest Thermostat, and for falling short of providing your support needs.
Nest Thermostats get power from your system’s heating and cooling wires. But in a small number of situations, your system may not be able to deliver enough power causing the Wi-Fi chip to fail connection with your network. IN these cases, you may need to connect a common or C wire to deliver enough consistent power to your thermostat.
A common wire is simply a wire that's dedicated to delivering constant power to your thermostat. Unlike the other wires connected to your thermostat it doesn't control heating or cooling functions.
We'd like to take another shot at improving your experience with Nest Thermostat. Please consider contacting our support team here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Connectivity
Google Dosent Care
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everyday I regret not Going With Amazon Alexa when i use my google home devices i spent thousands of dollars on google home speakers thermostats chromecasts and i regret everysingle one of it it is super disapointing that the app layout is just the same old boring thing when they first released google home smart speakers it is not user friendly at all it is all glitchy it is a nightmare if somehow you are reading this before buying google home products dont go with amazon alexa you will thank me in the future
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi JohnA, we appreciate you for sharing your feedback and we're sorry to hear that your overall experience with the performance of your Nest Thermostat and the Home app has been disappointing. As mentioned in your previous post about the Nest Mini, If you still want to give us another chance in improving your overall experience, we'd like to help check the issues you're encountering and have our support specialists find a better resolution for you. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
thermostat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like it. I can program it for any temperatures and for any times
I would recommend this to a friendNot Delivered
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It still has not delivered. When can I get the package?
No, I would not recommend this to a friendWastes more money than it saves
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disconnects from Wi-Fi, automatically sets random temperatures even after all automations and schedules have been confirmed to be removed. I have this installed at an Airbnb that sees multiple vacant days per week. I set the temperature to 80°, check the next day, set to 70°. 19 hours of wasted air conditioning usage. This thing is running up my electricity bill more than any applicable in my home could.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, JordanF. We’re sorry to hear about your experience with the performance and connectivity of your Nest Thermostat. We’d like an opportunity to investigate and help you with your concerns. You’ll find our support team ready to assist you here: https://support.google.com/googlenest/gethelp
Google Nest Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot give a review, I have not installed the thermostat yet! When I do install, I'll let you know.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there, CarlaG. Thanks for choosing the Nest Thermostat. We appreciate your excitement to try its rich features. If you need guidance with the setup or installation, the Home app will help you select the right options for you. Visit this link for more details: https://support.google.com/googlenest/answer/10125150
For inquiries or support concerns, you’re always welcome to contact us here: ttps://support.google.com/googlenest/gethelp
It's OK. Not what I was expecting.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There's no sensor's that we can associate with this thermostat?!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Shawn. Thanks for sharing your feedback about the Nest Thermostat. We're sorry to hear that your experience with the device didn't meet your expectations. The Nest Temperature Sensor can only work when paired with the Nest Learning Thermostat (3rd Gen) or Nest Thermostat E using the Nest app. If you have more questions and concerns, we recommend reaching out to our dedicated team of specialists on our Google Nest Help page here: https://support.google.com/googlenest/gethelp
Worst thermostat ever used
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst thermostat I’ve ever had. It lacks 99.9% of desired capabilities including edits to eco mode. This thermostat was only used because it was free with solar setup and my old best learning thermostat had fried. I only used this as an absolute last resort. I will NEVER use this again my life and is being taken to the barn to be smashed with hammer. This is an absolute worthless device and none should ever pay money for this crappy product.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey there. Thanks for sharing your experience with your Nest Thermostat. We want to help you to troubleshoot your device and get the things running smoothly. Feel free to contact us at your best time: https://support.google.com/googlenest/gethelp?sjid=6823863584220686885-NA
- Cons mentioned:Connectivity
Doesn’t connect to internet!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Won’t stay connected to the internet! Disappointed!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi jerabow, thanks for taking the time to share your feedback. We regret to hear that you’re having connectivity issues with your Nest Thermostat.
Connectivity issues can be caused by different factors like location and distance of Nest Mini, Wi-Fi router, outdated phone and Google Home app. This may also be caused by Wi-Fi network congestion and Wi-Fi interference with other devices and/or networks. Removing other devices from your Wi-Fi might help. You can also try setting up your Nest Mini on either the 2.4GHz or 5GHz bands and see which band is more reliable.
If the issue still persists, we may need to take a closer look in order for us to understand this issue. You can always reach out to our support team here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Connectivity
Poor Internet Stability
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to like this thermostat, but after much communications with Nest and even getting a replacement, the device will not stay connected to the internet. It loses connection after hours and will not return until you reset it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Miguelw, thanks for sharing your feedback on Nest Thermostat, and we’re sorry to hear of your poor experience with its connectivity. Having to reset your thermostat every time it loses connection is not the kind of experience we want you to have. Since the issue still persists even with the replacement unit, we’d like to have a closer look into this and learn how we can help improve your experience. Please share with us your recent case number so we can continue our investigation, here: https://support.google.com/googlenest/gethelp