Customer Ratings & Reviews
- Model:
- GA01334-US
- SKU:
- 12017882
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Good product if you have the right setup.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It would easily be a five but it wasn’t able to be installed due to the lack of a c-wire connection. I now have to buy additional components and install it myself
I would recommend this to a friendBrand response from Nest Support
Posted .Hi xantosshado, thanks for informing us about the issue. We´re sorry to hear that your Nest Thermostat requires a common (C) wire.
Nest Thermostat gets its power from your HVAC system’s wiring. There are cases where these wires can't deliver enough power to support the Nest thermostat's features, then they start draining the batteries and disconnect from your Wifi network. In such cases, installing a common (C) wire between your HVAC and Nest thermostats can resolve the battery drain problem.
For any other questions you may have, we're ready to assist you if you could visit our page: https://support.google.com/googlenest/gethelp
Nice and simple design but not fully compatible.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice but didn’t work for my in-laws house as a gift. The thermostat also is not a touch screen which everyone tends to touch it because of the mirror look on the display.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hi DTXSFCC,
Thank you for your review. We're sorry to hear that the Nest Programmable Thermostat didn't meet your physical specifications.
Please let us know more about your experience by filling out this: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG.
Your feedback will help us improve our products and service
- Cons mentioned:Connectivity
Didn't work for me
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was unable to get this to work with my iPhone 14, They wouldn't communicate. Plus, I only had two wires coming out of the wall. I had to order a separate piece (a ground) and would have had to install it inside the furnace. I returned the unit.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, StanJS. Thank you for posting a review about the Nest Thermostat. We're sorry to hear that your experience with the device was less than ideal and that you had to return it. This is not the initial impression we want you to have. We appreciate the feedback and have taken note of it. If you’re ever considering Google products in the future and have some inquiries, please don't hesitate to contact us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Remote control
Great
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a great product. Love to beable to set the temps for when home, away, or sleeping.
I would recommend this to a friend - Cons mentioned:Compatibility
do not buy for replacement
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very bad experience, it's mot compatible with other thermostat at all
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hi there, MaxM. We’re sorry to hear you’re having compatibility issues with your Nest Programmable Thermostat. We have this great tool to make sure you’re getting the right model for your current system. Here’s a link to find what’s best for you: https://store.google.com/intl/en/widget/compatibility/thermostat/
We’re here if you need an extra hand: https://support.google.com/googlenest/gethelp?
- Cons mentioned:Connectivity
Buyer Beware - Does Not Replace Nest E
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My Nest E stopped seeing wifi networks after 1 year, it is a known issue. I purchased this as a replacement, only to learn that it does NOT work with Nest Comfort Sensors and does not display in the Nest App. This is basically a google only product. To maintain the same learning and sensor capability of the old Nest E, you need the $249 3rd Gen "Learning" thermostat.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi kingfamily2003, thanks for posting a review. We apologize if you’re unable to use your Nest Thermostat on Nest App.
The new Nest Thermostat is exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Our team is working on bringing full functionality to the Google Home app so all of your Nest devices can be set up and controlled in one place.
We value your feedback as we are always working to improve our products and services. If you need assistance, feel free to contact our support team. We’d be more than happy to help here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Connectivity
Connections
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If your connections do not have power cables, do not buy it since you would have to pay the installer. It requires a 22v source with normal batteries. It cannot be connected to Wi-Fi. You have to replace them very often.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, RamonR. Thanks for sharing your insights, and we're sorry to hear about your impression with the Nest Thermostat. Most 24V heating and cooling systems are compatible with the Nest thermostats, and would generally work without a common (C) wire. However, there are some systems that would require a C wire on the new Nest Thermostat like a heat only or cool only systems. And sometimes, you may need to connect a common wire (C wire) or power accessory, like the Nest Power Connector, to make your system compatible. We recommend checking your system’s compatibility with our online Compatibility Checker: https://store.google.com/us/widget/compatibility/thermostat?
- Pros mentioned:Overall performance
The 1 smart home product you actually need!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Out of all my smart home products this is my favorite! I actually like the look of this one better than the other model
I would recommend this to a friend - Cons mentioned:Connectivity
Its a tropical heat wave
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Either the installation was imperfect or this google device should never be purchased. It will not turn off - it is 2 am and the flat is 67 degrees. I have turned the heat down to 50 degrees and the furnace is still running. Never buy this device from Google (no service) or Best Buy. I dont want points for this review. I want the device to turn off the heat - NOW
No, I would not recommend this to a friend - Cons mentioned:Compatibility
Not happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is only accessible via the app, need to have it work when I stand in from of the unit
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Mitpol,
Thank you for your feedback. While the new Nest Thermostat doesn't have a touch screen, It is still possible to directly control your new Nest Thermostat by using the touch bar on the right side of the thermostat. Swipe up to raise the temperature, swipe down to lower it, and tap to confirm. The display will show you how many minutes until your desired temperature is reached.
- Tap the touch bar to bring up the menu.
- Swipe up or down to select an option.
- Tap the touch bar again to confirm your selection.
Here are some user controls you can directly access on the device:
- Temperature adjustments
- HVAC modes (Heat, Cool, Heat or Cool, Off)
- Temperature hold
- Fan
- Emergency heat
- Reset
We'd be happy to answer any questions you may have by visiting us at the Google Nest help page here: https://support.google.com/googlenest/gethelp
CHECK YOUR WIRES FIRST!!!...
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems like a neat product, but be careful of your current wire setup... I bought it and wasn’t able to install it because of the wires my current thermostat has...
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Bryon, thanks for taking the time to share your feedback with us. We are sorry to hear that you’re having issues with the wiring compatibility of your Nest Thermostat.
If you haven’t tried yet, we recommend checking the thermostat wiring labels of your heating and cooling system, and verify if they’re compatible with Nest Thermostat by using the Compatibility Checker tool on our support site: https://store.google.com/us/widget/compatibility/thermostat
Once you verify that your system is compatible with Nest Thermostat, feel free to reach out to our support team and let us help you further with your concern here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Connectivity
Google Nest
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It drops connections when the internet is lost but it hasn't been frequent.
I would recommend this to a friend I prefer my ecobee over my Nest.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product if there’s no need to hold temp below 50 degrees. The slide bar on the side sometimes requires a few attempts to engage.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Terryb, thanks for posting your feedback on your Nest Thermostat. We're sorry to learn that you're experiencing some response issues with the slide bar when you control the device. We'd recommend rebooting your device as this often will fix the issue. If you've done this step already or if the issue still persists, please reach out to our support team and let us help find a resolution for you and improve your overall experience. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Would not recommend this thermostat
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not recommend this thermostat. It it unable to keep my bedroom at a comfortable temperature. The room is always too hot or too cold, and I have to manually override the thermostat. For example sometimes when the temperature in the room is several degrees above the set level the air conditioning does not come on.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, SteveM. We appreciate your feedback on the Nest Thermostat. It’s unfortunate to hear that your experience is below your expectations. We’d like to investigate and help you with your concern. Please get in touch with our support team anytime for assistance, here: https://support.google.com/googlenest/gethelp
Had trouble getting it to work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I took back and purchased more expensive one. Had trouble setting this one up
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Chrwht. Thanks for leaving feedback about the Nest Thermostat. It's unfortunate to hear that your experience has not been ideal. If you run into any questions or concerns about any Google Nest devices in the future, you're always welcome to contact us here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Connectivity
I got the damage pce
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchase from Best Buy I didn’t put on Because my technician was on vacation he come after 3 weeks he put on it work only 4-5 days after that stop it is not working I took back to Best Buy they they didn’t take it back I told them to exchange the PCs they said no we can’t now it is garbage for me I can’t use
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Andy,
Thanks for letting us know about your experience with the new Nest Thermostat. We understand that your Nest Thermostat only worked almost a week and we’re sorry for the frustration this issue has caused.
Nest thermostats come with a 1-year limited manufacturer's warranty starting from the date of purchase. If the issue is related to your Nest thermostat, please feel free to reach out to us so we can examine the issue and do our best to help you out on Google Nest Help page: https://support.google.com/googlenest/gethelp
Buy the Nest Learning Thermostat
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thought this would a cheaper and better alternative to more expensive learning thermostat and I was wrong. Should have bought Nest learning thermostat.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi RokuUser, we appreciate your feedback. We’re sorry to learn that Nest Thermostat didn’t meet your expectations. We recommend contacting Best Buy to see if your Nest Thermostat is still within their return policy.
We’d also like to hear more about your challenges so we can help you the best possible way. Please consider reaching out to us and we’d be more than happy to help. You can contact via this link: https://support.google.com/googlenest/gethelp
Great!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic product! Definitely recommend. A must have to a smart home system.
I would recommend this to a friendBrand response from Nest Support
Posted .Hey there, BrandonS. We’re glad that you like the Nest Thermostat. We always aim to deliver great user-experience, and feedback like this inspires us to do more. We trust that you’re getting the most benefits out of its rich features. If you come across any inquiries about the thermostat, you’re more than welcome to contact us here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Installation
Amazing thermostat!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s an amazing product. Easy to install and easy to use. I love that I’m able to control it with the app.
I would recommend this to a friend For Duel fuel system will need a Professional inst
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Checked compatibility with my system on Google website before purchase. Time to install: scanned bar code on Google Home, the app would give me a check (properly scanned the item) then return me to the home page. Downloaded the Nest app. It started me through the install process then said because I have a duel fuel unit I would need a “professional” to install it. Did not want to incur that expense, so I returned it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there Rick, we appreciate your feedback. We're sorry to hear that you already returned your Nest Thermostat. If you ever reconsider and think about using Google Nest products, you may reach out to our support team and we'll definitely do our best to provide you a better experience. You may reach out to us here: https://support.google.com/googlenest/gethelp