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Customer reviews

Rating 4.4 out of 5 stars with 2282 reviews

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    Rating 4.5 out of 5 stars

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    Rating 4.5 out of 5 stars

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    Rating 4.3 out of 5 stars

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86%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 89 Showing 1,761-1,780 of 2,282 reviews
  • Rated 3 out of 5 stars

    Nest

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to work okay, but I have a heat pump so it doesn’t remain consistent and it changes between settings so i Have to manually update it otherwise it gets super hot in my house. It’s easy to use but I don’t like the pre set settings that I am unable to delete. You can only access it with the app as well and not through the nest itself.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Lindsey, thanks for sharing your experience with us. We're sorry to hear that you're having some difficulty with the inconsistent settings issue of your Nest Thermostat.

      If you want to remove a temperature, simply follow the steps below:
      - While viewing your Nest thermostat, tap the day of the week that has the temperature you would like to remove.
      - Select the temperature you want to remove.
      - Tap Delete. The temperature will be removed from the schedule for that day.

      If removing the temperature schedule doesn't fix the issue, you may try resetting your Nest thermostat. This will help clear out some or all of your personal settings, such as the temperature schedule that may be having some issue. To reset, go to Settings and then select Factory Reset . Your thermostat will ask you to confirm your choice. Once you’ve confirmed, your thermostat will take a few moments to reset.

      We understand that long time Nest users, like you, enjoy viewing their Nest devices from the Nest app. However, we wanted to make the Google Home app as the one place where you can control all your favorite Nest and other smart home devices with the Google Assistant.

      If you need further help, you're more than welcome to contact our support team and we'd be happy to assist you further using this link: https://support.google.com/googlenest/gethelp Nest

  • Rated 4 out of 5 stars

    should be the norm now.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love being able to adjust the temp from my phone. So far its pretty reliable with our Carrier furnace

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Fussy thermostat. Prefer ecobee

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fussy to set up, system ramps up slowly. While I appreciate the simplicity, it seems to not agree with my HVAC equipment. Ecobee seems to have an easier time negotiating with my equipment than this thermostat

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, TennermanHook. Thanks for sharing your experience with us. We're sorry to hear that you're having some difficulty setting up your Nest Thermostat with your HVAC system. It's important to verify your system's compatibility and we recommend using this Compatibility Checker tool on our help page: https://store.google.com/us/widget/compatibility/thermostat

      Once you verify your system's compatibility, you may reach out to our support team so we can check on the issue and provide you with the best possible help. Please use this link to contact us: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good product, great saver for when we forget to change temperature when away for a long trip or weekend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Thermostat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wished I bought the one that learns my temperature in the house. This one, I kept changing it

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Light, thanks for sharing your feedback here. We can see that your experience with your Nest Thermostat has been less than ideal when it comes to learning what temperature you want. We'd recommend that you create a temperature schedule for your Thermostat to follow. You can also use Auto-Schedule where your Nest Thermostat can learn about your home and your habits to automatically create a personalized schedule. If you need further assistance with Auto-Schedule or have additional questions, you can contact us anytime on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 1 out of 5 stars

    Good when it works

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to purchase this as my previous nest thermostat quit working the coldest day of the year. The one that failed kept showing the temperature going up and wouldn't read the correct temperature. This new one had a bad mount plate (not sure of the correct name) luckily I was able to the previously failed thermostats plate. Also when troubleshooting the failed thermostat I reached out to Google Nest support and they tried to blame my wifi signal for rising mis read temperatures even after I disconnected the wifi from the thermostat. I understand that a failing wifi chip could overheat a device but dont blame the wifi signal that isnt connected to said device for it. They even recomened I replace my router before replacing the thermostat. Bottom line is be cautious with this thermostat the failed one lasted about 3 years. It costs more than some smart thermostats. But like most electronics these days, QA and support seem to be lacking.

    No, I would not recommend this to a friend
    • Brand response from Google Nest Support
      Posted .

      Hi there, Magemasher80. We’re sorry to hear your experience with the Nest Programmable Thermostat and the support team wasn’t the best. We’d be happy to take care of you and see what went wrong. When you get a moment, reach out to us here: https://support.google.com/googlenest/gethelp? Nest

  • Rated 5 out of 5 stars

    5 stars

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this item as a gift for Christmas for our new home. We wanted a more accurate picture of our home energy and this has helped with that!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It's great and has already paid for its self.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this thermostat. It has lowered my power bill 30-50 a month.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helps with keeping power bills as low as possible.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter likes the flexibility and control it gives her to help keep her power bills down as low as possible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice product

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice thermostat, easy to set up and navigate, love it!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Thermostats look nice, but setup was very poor

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased two Nest Thermostats for my home. I would have appreciated the plastic trim kit in the box, as the thermostats are so small they barely cover up the hole / old paint color. I was able to proceed after I purchased the extra trim kits (more $$) for just the plastic part (there was another metal bracket included but that got tossed). The software setup on the first one was okay, but the 2nd installation just would not work and would not find the 2nd thermostat. I retried the same process a few times to get stuck in the same place - a huge time waster. It took some time of on-line research and forums to see that a large # of other people also had this problem, and Google just had not fixed it for several months. I finally had to uninstall the original thermostat (after it was upgraded) and then was able to reinstall both of them successfully. I was disappointed at how difficult it was to find help and support on this issue, when it was already known. Do better Google.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi BigDuke, thanks for choosing and trying out our Google Nest products. We're sorry you encountered an issue with the installation for your 2nd Nest Thermostat. We can only imagine how inconvenient this experience may have been for you. We'd like to know if you will experience any issue or concern with your Nest Thermostats. Please consider contacting our support team here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Must have

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Must have best way to keep a house cooked or heated on the go

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A smart thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible, it has a mind of its own. The nest thermostat picks up on your schedule and preferences, and automatically adjusts the temperature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looks good and simple to use

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I actually like this better than the Nest learning thermostat. I'm not saying the Nest Learning isn't any good, it is awesome but I like the simplicity of this one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Upgrade for your Everyday Life!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid smart home product. I have save about $10 a month on my ComEd bill. Be sure to go on their website and find an instant rebate and save $$$ on this product!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best thermostat for the money

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sweet thermostat for the money. I was able to get one for $100 and this is a second one for my house. Love it. Completes the Nest eco system perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Talk to the AC

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and works well with Google Assistant and voice commands. Will probably pay for itself in a month or two.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love being able to start warming up my house before i get home andbin the summer time cooling

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my nest. With temperatures up and down daily. I can control it to my liking through my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the nest. There is so many different settings that you can play with and set just the way you like it.

    I would recommend this to a friend