Customer Ratings & Reviews
- Model:
- GA01334-US
- SKU:
- 12201992
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
For Duel fuel system will need a Professional inst
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Checked compatibility with my system on Google website before purchase. Time to install: scanned bar code on Google Home, the app would give me a check (properly scanned the item) then return me to the home page. Downloaded the Nest app. It started me through the install process then said because I have a duel fuel unit I would need a “professional” to install it. Did not want to incur that expense, so I returned it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there Rick, we appreciate your feedback. We're sorry to hear that you already returned your Nest Thermostat. If you ever reconsider and think about using Google Nest products, you may reach out to our support team and we'll definitely do our best to provide you a better experience. You may reach out to us here: https://support.google.com/googlenest/gethelp
Do Not Buy This Version
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this version of thermostat unless you want to continue to change the temperature in your house. I have owned other Nest thermostats and have been able to manage them as needed to work for everyone's comfort in the house. These are not that flexible and no matter how you schedule them, they will always go into ECO mode. This has been by far the worst purchase I have made in a while.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi LarryB. We understand this isn't what you expected from your Nest Thermostat. Let's get you back in control and enjoy all the features of your device. Feel free to reach out to us at your best convenience: https://support.google.com/googlenest/gethelp
- Cons mentioned:Connectivity
Bad buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would not stay connected to wifi and temperature settings did not suite my requirements.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, we appreciate you for providing us your feedback about the Nest Thermostat, and we’re sorry to learn that your experience with the connectivity and temperature settings did not meet your preferences and needs.
Nest thermostats connectivity issues could be related to power issues, which may occur when your system wires can't deliver enough power to keep the thermostats charged up. As a result, they start draining the batteries and disconnect from your Wi-Fi. And sometimes, poor Wi-Fi connectivity can also cause the battery to drain faster. Your Nest thermostat uses the voltage from your system’s wires to keep its internal battery charged. If the power to your system is switched off or there’s a blackout, the battery has enough capacity to keep working for a while but will eventually run out. Your thermostat will also turn off features like Wi-Fi to preserve battery life before it must turn off completely.
We'd like to investigate the reasons why your thermostat is behaving differently. Please contact us anytime and we'll figure out a way that may help improve your experience, here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Ease of use
Easy to use
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great thermostat, you can control from your cell phone, anywhere,anytime. And affordable.
I would recommend this to a friend - Cons mentioned:Compatibility
Google Nest Smart Thermostat
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this Google Nest Smart Thermostat on May 2, 2022. It worked for 6 months, then stopped working on November 15, 2022 during 30-degree weather. My furnace would not work when this thermostat stopped working. I was without heat for 2 days & nights while waiting for a repair man.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi PeteD, thanks for letting us know that your Nest Thermostat stopped working after only 6 months of using it. We're sorry for any inconvenience this experience may have caused you.
If you're still having some issues with your Nest Thermostat, please do not hesitate to contact our support team via the Google Nest help page. We'd be happy to provide some assistance with your Nest Thermostat here: https://support.google.com/googlenest/gethelp
No Nest
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this thermostat last month and had it installed. I turned the cooling on Thursday to cool my home. I was greeted with hot blowing from the vents. I can't get a tech here until Monday. Very disappointed.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello Carol, we're sorry to hear about your temperature problem on your Nest Thermostat — We're happy to help, you can contact us here: https://support.google.com/googlenest/contact/social_googlenest?sjid=10122357069151529620-NC
Inaccurate Humility Sensor
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing but trouble from these thermostats. I bought 2 of them, one for each of our AC units. The humidity sensors are incorrect and read about 15 percentage points higher than the room actually is. I had an HVAC technician check them to be sure. After troubleshooting with Google for literally 2 hours they finally sent me two replacements. The two they sent are obviously refurbished and have the same problem. Now the screen on one of the replacements has a pixel line at the bottom. I will likely end up replacing these with an ecobee and hopefully those will work better.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Pwick. We're sorry to learn about your difficult experience with your Nest Thermostat. We appreciate that you've reached out to our support team for assistance. We still want to understand how we can improve on your experience with the device. if you’re ever considering giving the device another go, we recommend reaching out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp
wish it was turning dial
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not a fan love the turning one more instead of touch.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, NewNumberWhoThis. Thank you for sharing your concern about your Google Nest Thermostat. We're sorry to hear that your experience with the device didn't meet your expectations. We hear your concerns, and have taken note of it. Once you add your Google Nest thermostat to the Home app, you can easily control it even when you're not at home. If you need any help in the future, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Best yeah
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t installed it yet waiting for the painter to finish up, but we’ll be putting it
I would recommend this to a friendBrand response from Nest Support
Posted .Hi ThomasB, we appreciate the feedback you shared about the Nest Thermostat. We can imagine how excited you are to try and use its rich features. If you find yourself in need of help with the setup and installation, please refer to this link: https://support.google.com/googlenest/answer/10125150
We also have help available and you’ll find us ready for your support needs here: https://support.google.com/googlenest/gethelp
Stick with the Nest learning thermostat
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would just get the better Nest learning thermostat. I have several at home that work fine with my heating system this one does not get power even with the adapter it did not work. The Nest learning thermostat is a bit more money but works fine right out of the box.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Steve. We appreciate your feedback on the Nest Thermostat, and we’re sorry to hear you're not having the ideal experience we want to share with you. We’d be happy to investigate whether this issue is with the device, network, other environmental factors, or about incompatibility. Feel free to contact us anytime for technical guidance here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Overall performance
nest smart thermostat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works well. top is not snug fit, no instructions was able to look it up on website
I would recommend this to a friendBrand response from Nest Support
Posted .Hi hieulao, it's awesome that Nest Thermostat works well for you. We're also glad to hear that you were able to look up the instructions for setting it up. However, we do apologize for any difficulty you had in finding our support page.If you have any questions or support needs with Nest Thermostat, you're more than welcome to speak to our support team here: https://support.google.com/googlenest/gethelp
Nest Thermostat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as fully functional as the higher cost model, but a nice option if you are seeking remote access via phone.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi bobw, thanks for posting your feedback. We regret to learn that Nest Thermostat didn’t meet your expectations. We value your feedback as we’re always looking for ways to improve our products and services. If you need assistance, you can always reach out to our support team. We’d be happy to help you here: https://support.google.com/googlenest/gethelp
Nest
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I believe this is a good thermostat but it not for me. It is not working at all. I got the Nest 3 and it working fine
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Jbhqn, thanks for choosing Google Nest products. We're sorry you encountered this issue with Nest Thermostat.
If you're willing, we'd like to help you with the issue you are experiencing with Nest Thermostat. Our dedicated team of support specialists would be happy to help you, if you can reach out to us using this link: https://support.google.com/googlenest/gethelp
- Pros mentioned:Overall performance
Great Smart Thermostat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have three Google Nests now for my multi zone home. They are great and work flawlessly.
I would recommend this to a friend - Pros mentioned:Ease of use
Great buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Simple clean and easy to use. Integrates really well with the Google home app and routines
I would recommend this to a friend Please read
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved everything about it EXCEPT, this does not sync up with the NEST app, you have to use the google home app which I was disappointed in.
I would recommend this to a friend- Pros mentioned:Ease of use
Great thermostat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great addition to my house. Easy to set up and use. Overall a good smart device
I would recommend this to a friend Ok for an entry level smart thermostat.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review."Works with most systems". Did not work for my 2 thermostat system. Had to purchase 2 Nest Learning thermostats instead.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi DJintrinisc, thanks for sharing details about your experience with Nest Thermostat. We do appreciate that you bought the Nest Learning Thermostat even though the Nest Thermostat didn't quite work with your heating and cooling system, and we apologize for any inconvenience you may have experienced.
If you will need further help in the future, please consider contacting our support team for further assistance with your Nest Learning Thermostat. We'd be more than happy to help you with your support needs here: https://support.google.com/googlenest/gethelp
CHOOSE THE OLDER MODEL!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 star because of the following: 1. No wall plate. I needed to patch up the wall where my old thermostat was hooked up. The previous Nest Thermostat I bought came with a wall plate which was perfect. 2. Controls. I had to swipe up and down the side of the thermostat. What if my fingers were greasy? It's kinda annoying. Again, the older Nest Thermostat is better because it has a dial. Easy to change the settings. I could rotate the dial with my forearm if I was a piece of fried chicken. 3. I don't know why but it doesn't work with the Nest app. It says go to Google Home app for installation and control. Installation was easy but the Nest app for me is SUPER USER-FRIENDLY! The thing I liked the most is how easy I can schedule the temperatures during the day/night. Google Home app is freaking confusing! GOOGLE should do something about it. Probably the only thing I like about it is it's very shiny. I can see my reflection whenever I pass by. And oh, BTW, the screen turns up when it senses me coming. That's why I gave it a star. If it weren't for that, I'll give it a negative 1! If I could only return it, I would. Hey I could but I don't want the hassle anymore. I don't want to return things, like my wife and my kids.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi KungFuPapa,
Thanks for leaving a review for the new Nest Thermostat. We're sorry to hear you've had some inconvenience with using the Nest Thermostat.
We're always here to help you with any questions or concerns. You can get in touch with us here: https://support.google.com/googlenest/gethelp
Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Nest did not work for me but it was only because of incompatibility with my furnace.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Samir, we appreciate you for posting your review on Nest Thermostat and we're sorry to learn that your furnace was not compatible with the device. If you decide to get a different furnace in the future and decide to give the Nest Thermostat another go, we recommend that you reach out to our support specialists so we can assist you with any troubleshooting guide you need to make this work for you. You can contact us anytime on our Google Help page here: https://support.google.com/googlenest/gethelp