Customer Ratings & Reviews
- Model:
- GA01334-US
- SKU:
- 12201992
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
to a friend
Great Smart Thermostat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have three Google Nests now for my multi zone home. They are great and work flawlessly.
I would recommend this to a friendGreat buy!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Simple clean and easy to use. Integrates really well with the Google home app and routines
I would recommend this to a friendDo Not Buy if you Don't have a C Wire. Period.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.C Wire - you cannot set this unit up if your system doesn't have one. There is no way around it. The software will not allow you to add the device to your Google Home account and you can't bypass it. I took a chance and learned the hard way. Very disappointing. Now I have a useless item I cannot return and needed to buy the older E Thermostat instead...
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi ColdFashioned802,
We appreciate your feedback. We´re sorry to hear of your disappointment with the new Nest Thermostat.
Nest thermostats can charge their built-in battery using your system’s heating and cooling wires. But, when your heating and cooling wires are not able to deliver the needed power for your Nest thermostat, you may need to connect a common or C wire. It helps deliver enough consistent power to your thermostat. Learn more about Common wire here: https://support.google.com/googlenest/answer/9251212
If you'd like us to have a look at the issue, then you may reach out to us. We'd be happy to assist you and work on improving your experience with your new Nest Thermostat here: https://support.google.com/googlenest/gethelp
CHOOSE THE OLDER MODEL!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 star because of the following: 1. No wall plate. I needed to patch up the wall where my old thermostat was hooked up. The previous Nest Thermostat I bought came with a wall plate which was perfect. 2. Controls. I had to swipe up and down the side of the thermostat. What if my fingers were greasy? It's kinda annoying. Again, the older Nest Thermostat is better because it has a dial. Easy to change the settings. I could rotate the dial with my forearm if I was a piece of fried chicken. 3. I don't know why but it doesn't work with the Nest app. It says go to Google Home app for installation and control. Installation was easy but the Nest app for me is SUPER USER-FRIENDLY! The thing I liked the most is how easy I can schedule the temperatures during the day/night. Google Home app is freaking confusing! GOOGLE should do something about it. Probably the only thing I like about it is it's very shiny. I can see my reflection whenever I pass by. And oh, BTW, the screen turns up when it senses me coming. That's why I gave it a star. If it weren't for that, I'll give it a negative 1! If I could only return it, I would. Hey I could but I don't want the hassle anymore. I don't want to return things, like my wife and my kids.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi KungFuPapa,
Thanks for leaving a review for the new Nest Thermostat. We're sorry to hear you've had some inconvenience with using the Nest Thermostat.
We're always here to help you with any questions or concerns. You can get in touch with us here: https://support.google.com/googlenest/gethelp
Great thermostat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great addition to my house. Easy to set up and use. Overall a good smart device
I would recommend this to a friendWorks great from app on phone
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy Install and paired perfectly with app. Also I did not have to install a c wire.
I would recommend this to a friendYou get what you pay for
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own the more expensive Nest thermostat and this budget version just doesnt feel the same.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi JayD, thanks for sharing details about your experience with us. We also appreciate you for choosing both the Nest Learning Thermostat and the new Nest Thermostat model.
Nest thermostats are designed to be more than just smart; they're also meant to be thoughtful and helpful parts of a home. And while every good quality product comes at a premium price, Google Nest worked on giving its customers a beautiful, yet affordable, and easy-to-install thermostat. Hence, the launch of the newest Nest Thermostat. If you have any questions you would like us to answer, you're more than welcome to contact us here: https://support.google.com/googlenest/gethelp
Great Thermostat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like being able to change the temp when I'm away. I also like using it with Alexa.
I would recommend this to a friendNest thermostate
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great iteam very sleek on the wall looks fancy and high class highly eecomended
I would recommend this to a friendGood, but not for every home
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Might work for some people. But for those with older homes, or only two wires. Not worth the hassle of hiring electrician.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi BobbyP,
Thanks for letting us know of your experience with the new Nest Thermostat. Sorry to hear you ran into an issue.
The Nest Thermostat works with most systems without a common(C) wire, but some systems such as heat-only, cool-only or single stage heat pumps with/without AUX heat require a common(C) wire to work. You can find more details on which systems require a common wire here: https://support.google.com/googlenest/answer/9246656
We also recommend using our online compatibility checker before your purchase to make sure the thermostat works for you. You can find it here: https://store.google.com/us/widget/compatibility/thermostat
We're always working to improve your experience with our products and services. If you need any help, we'd be happy to assist you here: https://support.google.com/googlenest/gethelp
Horrible product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I couldn't connect it to my wifi was it uses other nest products to connect. I spent over 6 hours going back and forth with support I just have up. I upgraded to the nest nest thermostat and had no issues connecting
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Rudy,
Thanks for taking the time to let us know about your experience with the new Nest Thermostat. Really sorry to hear you encountered a connectivity issue but but happy to hear you resolved the issue by upgrading to another Nest thermostat.
If you'd like to share more on why you may have had the issue so we can examine it further, please feel free to contact us here: https://support.google.com/googlenest/gethelp
Works great until it stops
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked it...until I didn't. After only a few days, it stopped sensing my presence and would not light up without tapping it. Had to have an HVAC guy come out who told me he replaced or repaired more of these than any other brand. The device and app were great until it stopped about a week later. Switched to a competitor and problem is now solved.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi TexDave, we appreciate you for sharing the details of your experience with using the Nest Thermostat, and it’s unfortunate to hear that the device and the Home app stopped working properly after a few days only. We can see how frustrating it must have been for you, and we understand that you’ve switched to a different device. If ever you’ll decide to give Nest Thermostat another try in the future, our support team will always be ready to provide assistance for any support concerns you may have, here: https://support.google.com/googlenest/gethelp
Nest
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very confusingly. Not clear if you need a third wire or if you have sign up for a monthly subscription
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Bob123, thanks for your time writing a review. We're sorry for the confusion. This is a Nest Thermostat (2020 model). It works with most 24V heating and cooling systems, including furnaces, air conditioners, boilers, and heat pumps with either forced air or radiant delivery. We suggest using our online compatibility checker to ensure that your system is compatible with Nest Thermostat. Here’s the link: https://store.google.com/us/widget/compatibility/thermostat
You may also check this link to learn more about Nest thermostat compatibility: https://support.google.com/googlenest/answer/9246656
Also, Nest Thermostat is a one-time purchase and doesn't require a subscription to use. Learn more about Nest thermostats here: https://support.google.com/googlenest/answer/9248184
For further assistance, you can contact our support team here anytime: https://support.google.com/googlenest/gethelp
No Fan only
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The thermostat is fine EXCEPT that you can't turn on the fan without putting it in heat or cool mode.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hi There,
We understand the importance of independent fan control. Check out this link for information on how to adjust your Nest thermostat's fan settings:
https://support.google.com/googlenest/answer/9296419
Not compatible with a 2-wire heat-only system.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased 4, but unable to install them on a 2-wire heat-only system. Google sells an additional “C” wire kit that has to be installed at the HVAC system, but in my case, the 3rd wire would need to be wired through the walls to each thermostat. Also, Google sells a trim kit to cover larger thermostats being replaced, but in our case, the trim kit isn’t large enough, and would look tacky not covering the untextured part of the walls. Prior to making the purchase, I did my homework to make sure these would work. But once purchased, the instructions direct you to a website to verify the Nest is compatible with you system. And in our case, it was not. We’re disappointed bc we’ve heard great things about Google’s Nest Thermostat, but unfortunately we cannot experience it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for sharing your review with us. We're sorry to hear that your experience with your Nest Thermostat has been disappointing. We'd like to know more details about your HVAC system. If it's not a millivolt heating system and that you don't have an older gas furnace built into the wall or the floor then there's still a possibility that this may work for you. You mentioned that you purchased 4, so we'd also like to know if you have a HVAC zoning system in place. We strongly recommend that you contact us on our Google Help page so we can help you with troubleshooting and identifying on how to make this work for you. You can reach our help page here: https://support.google.com/googlenest/gethelp
Great nest
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second nest thermostat and I love it as much as the first one.
I would recommend this to a friendGoogle take over
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would have liked it better if it could still work with my Nest app. It forces you to use the Google home app. My other Nest devices can't be used on the Google home app. So now I have to use 2 different Apps to operate my Nest products. Very disappointing and inefficient....also the side touch-slide is awkward to use. The Nest E worked better
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi JJWWPP, thanks for sharing your insights with us. We're sorry to hear about your disappointment with the Google Home app and Nest Thermostat.
Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. We've taken note of your feedback and we'll make sure to pass along this information to our product team since we're always on the look out for ways to improve our products and services. For any other support needs, please consider contacting us here: https://support.google.com/googlenest/gethelp
Need a C wire
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Confusing compatibility information, will not work properly without a C wire.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Michael,
Thanks for sharing your feedback. We can see that your having a difficult experience with the wiring of the Thermostat. Nest thermostats are engineered to use very little power, less than 1 kWh/month. But in some situations you may need to connect a C wire to deliver enough consistent power to your thermostat. If you need more information about your thermostat and if your system is compatible or not, you can reach us through this link: https://support.google.com/googlenest/gethelp
Great product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seemless and easy install and setup. Great upgrade from previous unit
I would recommend this to a friendStick with the Learning Thermostats
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought two Nest Learning thermostats along with this Programmable thermostat for our home. The two learning units installed flawlessly while this one was a pain. I even paid an election $100 to hook it up, but he could not get it to work either. He didn't recommend this leser Nest thermostat either. I returned this one today and re-installed the old basic unit.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there BagelbyteGuy, thanks for sharing your experience with us. We’re sorry to learn that you had an installation issue with one of the Nest thermostats you purchased.
We value your feedback, as we’re always working to improve our products and services. The Nest Thermostat may not be compatible with your system. To confirm, you can check our online compatibility checker here: https://support.google.com/googlenest/answer/9246656
If you have any questions about your device, you can reach out to our support team. We’d be happy to assist you here: https://support.google.com/googlenest/gethelp