Customer Ratings & Reviews
- Model:
- GA01334-US
- SKU:
- 12201992
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
to a friend
Returned
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return! Kept getting error from app stating nest was offline, even after contacting google for help, it didn’t work. I was able to adjust temp from the nest itself just not from the app, which defeats the purpose of a smart thermostat to me.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi KJacob, thanks for letting us know about the issue. We are sorry to hear about the connectivity issue with Nest Thermostat, and that you had to return it.
Connectivity issues for Nest Thermostat may be caused by several reasons such as Wi-Fi network congestion, distance of the device from the router, wireless interference with other Wi-Fi hotspots or devices nearby and other Wi-Fi settings. Also, if the system is not giving enough power to thermostat to charge
If you would like to change your mind and reconsider using Nest Thermostat, we'd be happy to work on providing you with a better experience. We suggest using this link to reach out to our support team: https://support.google.com/googlenest/gethelp
Confi
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was hard to wire in because i was missing a wire on my furnace.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Badprint, thanks for posting your review. We're sorry to hear that you're experiencing some difficulties with setting the wiring for your Nest Thermostat. We'd like to take a better look at your furnace's wiring so we can help you with setting up the thermostat properly to avoid any damage to your device and your furnace. Please contact us on our Google Help page and let us assist you. You can reach our help page here: https://support.google.com/googlenest/gethelp
didn't like it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know what's wrong, the product is going offline and says wires are missing, maybe they installed something wrong..
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey there, BulentA. We’re sorry to hear you came across this issue with the Nest Thermostat. This device uses the voltage from your system’s wires to keep its internal battery charged. If the power from your system is insufficient, the thermostat will run off the batteries for a while before it must turn off completely. But if you repeatedly get low battery messages from your thermostat, or if there’s another power-related message, you may need to check the C wire connection or install a C wire to provide consistent power to your thermostat and prevent the internal batteries from draining.
We can help you check for other reasons why the thermostat is behaving differently. We welcome you to visit us anytime using this link: https://support.google.com/googlenest/gethelp";\
Nest Home Thermostat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device would NOT. Connect to our WiFi in our place in Tahoe. Returned. The main (3rd generation Nest) is MUCH BETTER. It does cost twice as much. Nest needs to market upgrades/repair parts for it however.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for your feedback. We're sorry to hear that you have already returned your Nest Thermostat. If you will ever change your mind about using Nest Thermostat, we have a dedicated team of support specialists ready to help you with your support needs by reaching out to us here: https://support.google.com/googlenest/gethelp
ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i ended up taking this back and getting the better one.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi thattalldude, thanks for taking the time to share your feedback. We're sorry to hear that the Nest Thermostat didn't work well with you and that you had to return it.
If you decide to give Nest thermostats another try in the future, we suggest using our online compatibility checker first to ensure that your system is compatible with Nest Thermostat. Here’s the link: https://store.google.com/us/widget/compatibility/thermostat
You may also check this link to learn more about Nest thermostat compatibility: https://support.google.com/googlenest/answer/9246656
For any questions and concerns, feel free to contact our support team anytime here: https://support.google.com/googlenest/gethelp
Not This Version
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love most Nest products but this one is just not functional - it's extremely hard to navigate. The original one is the best and I've switched back to that.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hello there. Thanks for posting feedback. We’re glad that you love the Nest products, but we’re sorry to hear your experience with the Nest Thermostat has not been ideal. We understand you went back to your original thermostat. If ever you come across questions or concerns about any Google Nest devices, please feel free to let us know here and we’ll do our best to help: https://support.google.com/googlenest/gethelp
Costly Thermostat, it will ruin your equipment.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this thermostat. It will ruin your compressor and it will cost you thousands of dollars to repair it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Martin. We're sorry to learn that you had a difficult experience with the Nest Thermostat. We suggest that you reach out to our support specialists so we can identify the cause of the issue and help find a better resolution for your device . Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Ms
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Batteries need replace every month Auc conditioner comes on when it’s 65 degrees inside and said inside temp is 90 degrees and can’t be fixed without taking it off the wall
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi MichaelaS, thanks for bringing this battery issue to our attention. We're sorry for any inconvenience you may be having with having to replace the batteries for your Nest Thermostat on a monthly basis. If you're willing to try, we'd like to check on the issue and see how we can help you best. Our team of support professionals would be happy to assist you further with your concern by reaching out to us here: https://support.google.com/googlenest/gethelp
nest
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.did not work. got replacement from google and was a nightmare
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there mickey, thanks for your time to share your feedback with us. We apologize that this has been a less than ideal experience for you, even after getting a replacement Nest Thermostat.
We may need to have a closer look at the issue youŕe having and figure out what may be causing it. We request for your patience, and if you´re willing to give it another shot, please feel free to contact our support team once more here: https://support.google.com/googlenest/gethelp
Requires electrician
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good looking device, however requires electrician to install it.
I would recommend this to a friendNOT USER FRIENDLY
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the cheaper Nest model and it clearly operates that way. I purchased this for a grandparent and it was complicated for me to even set the temperature. I would not recommend this unless you are trying to save money. The more expensive Nest is well worth it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi TechDad, thanks for taking the time to share your feedback. We’re sorry to learn that you had challenges with the Nest Thermostat. We value your feedback as we’re always working to improve our products and services. If you need help, our support team is always here to assist you. Feel free to reach us out anytime using this link: https://support.google.com/googlenest/gethelp
BAD CHOICE
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Q: Can someone walk me through pairing or syncing my Alexa echo dot to my Sony Xb33? Thanks for any help you can give me. By Pont48 1 year ago Answer this question Q: Is the xb33 compatible with a wireless microphone? I'd lik
No, I would not recommend this to a friendOops?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this device since…November and I’m yet to use it. Why? Because my home is old and I need an adaptor so it doesn’t short circuit. When I finally get it up and running, I’ll change my review.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, we appreciate you for sharing a review about the Nest Thermostat. We’re sorry to hear that you’re not using it yet since you need an adapter for it. We suggest checking your system’s compatibility before installing the thermostat, using this link: https://support.google.com/googlenest/answer/9246656
If you need help with the setup and installation, or for any concerns, visit us anytime here and we’d be more than happy to help and guide you: https://support.google.com/googlenest/gethelp
User friendly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thermostat was super easy to set up. Ive only had it for about 2 months but its been great. It has helpful to have scheduls set up for the day as well as recommended temperature to save money.
I would recommend this to a friendGevorg
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looking at the product, it is not worth the price or the product. Battery is too low, didnt have a protector to put against the wall abd overall not worth it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi GevorgM, thanks for sharing your review of your Nest Thermostat. We're sorry to hear that your experience with the device didn't meet your expectations when it comes to the design and performance of the battery. Please know that your feedback here helps us understand our customers' preferences when it comes to the products we provide. This will be relayed to the right team for future improvements. If you need further assistance or have additional questions, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
This thermostat is uncontrolable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this thermostat so I could see the temperature in my house when I was not home and adjust it on my phone. I usually set the temperature very high when I go out so that the HVAC doesn't turn on, around 90 degrees. This will sound unbelievable, but this thermostat will not allow a person to set the temperature in thier home to a certain level when they go out. When your phone is not there, it will automatically put the temperature to 83 degrees and I am told you cannot disable this feature! You can set the thermostat to HOLD your set temperature for 24 hours only when you are gone. I called Nest support twice on this issue and was told that this auto feature cannot be disabled.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there JSGG, thanks for letting us know your experience with your Nest Thermostat and we’re sorry for falling short of your support needs. The Nest Thermostat has different ways, in the Home app or on the thermostat, to manage temperature control for your home. When you set your Nest Thermostat to hold the temperature, it will maintain that specific temperature for as long as you want. But please note that you must end the current hold first before you can start a new hold to change the hold settings. This link might be helpful: https://support.google.com/googlenest/answer/10120172
Your feedback helps us improve on how we provide you and other users with better support and services. If you’d like to reconsider visiting us again, we’d be happy to help you with any concern around the performance and features of your Nest Thermostat: https://support.google.com/googlenest/gethelp
Avoid if you use Nest Aware
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not compatible if you have a Nest Aware alarm system because one will impact the other even if you don’t want them to
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, JimmyNeutron. We appreciate your feedback on Nest Thermostat. Nest uses motion detected by Google Nest Protects and Google Nest thermostats to automatically switch to Home or Away mode, but not to trigger Nest Secure’s alarm. Nest Thermostat detects occupancy, but not intrusion. With intrusion, you need to be more certain that it is a person in the room to avoid false alarms. Also, devices must be certified for security to sound the alarm.
For other inquiries, visit the Google Nest Help Center, or contact our dedicated team for assistance here: https://support.google.com/googlenest/gethelp
Not reliable wire detection
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.C wire didn’t get detected. We tried a 100 times and then we had to switch back to the old thermostat which worked in one go.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Reema. Thank you for bringing your concern to our attention. We apologize for the issue you're facing with the common (C) wire not being detected by your Nest Thermostat. We understand that you made efforts to install the wire yourself, but sometimes it can be a complex process.
To ensure the proper installation of the common (C) wire and address any potential issues with your system, we recommend reaching out to a Nest Pro technician. They have the expertise to assess your system and install the common (C) wire if necessary. This will help ensure the optimal performance of your Nest Thermostat.
If you have any other support needs or further questions related to your Nest Thermostat, our dedicated support team is available to assist you. Please feel free to reach out to them using the this link: https://support.google.com/googlenest/gethelp
Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok…. It works, it’s cheep, it’s ok. However, if you’ve used the original Nests, you’ll be disappointed with the quality of this one. Feels cheep, doesn’t work as smoothly, just all around not great.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi PapaJoe, thanks for posting your feedback. We’re sorry to learn that Nest Thermostat didn’t meet your expectations. Your feedback is important to us, as it will greatly help us in improving our products and services. If you need assistance, you can always reach out to our support team. We’d be more than happy to help you here: https://support.google.com/googlenest/gethelp
Not smart buy at all
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was only able to control it in my iPhone for a month after that it won’t connect to my iPhone anymore, not a smart buy at all, I should believe the previous people reviews
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Lexus, thank you for sharing your feedback. We're sorry to hear that you're experiencing some difficulties with controlling your Nest Thermostat using your iPhone. We'd recommend reconnecting your thermostat to the Google Home app. You can follow the steps on this link that may help with your issue: https://support.google.com/googlenest/answer/9248705
If you've tried this already or if the issue still persists, we advise that you reach out to our support specialists so we can better analyze and help find a resolution for you. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp