Customer Ratings & Reviews

Hi Jamie, thanks for sharing your feedback with us about the Nest Thermostat, and we’re sorry to hear that it was not ideal for you.

Using the Google Home app provides you with a lot of benefits including access to Google's trusted security platform and access to other Google tools and with seamless integration with other Google devices. We chose to transition to the Home app because this app is designed for the future of the smart home, a single place to set up, manage, automate, and control your home. Most home devices are controlled across multiple apps, but we’re working on making the Google Home app the central controller across all your home devices, including Google devices and devices from other brands.

Here are some other benefits you can get by using the Google Home app with your Nest Thermostat:
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- You can use voice commands on your speaker or display to override a lock temperature.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.

We understand your decision to return your thermostat, but if you’d like to consider using it or to try it again in the future, we’d be happy to help and guide you with using it effectively in the Home app. You’ll find us always available here: https://support.google.com/googlenest/gethelp

Hi there, Roninva. Thanks for trying out the Nest Thermostat and for sharing your experience. We're sorry to hear that the touch bar feature fell short of meeting your expectations. We value your feedback and we'll certainly pass along this information to the right team. We're always making improvements to our products and your feedback helps us in the process. Meanwhile, you have the option to fully control the features of your Nest Thermostat using the Google Home app. If you have any further support needs with Nest Thermostat, our support team will gladly assist you via this link: https://support.google.com/googlenest/gethelp

Hello Klyn, thanks for sharing your post about Nest Thermostat and we're sorry to hear that your experience with the device was less than ideal. If you're willing to give it another go in the future, we recommend that you reach out to our support specialists so we can guide you with setting up the device and help troubleshoot any issues we encounter. You can contact us on our Google Help page for further assistance.

Hi MichaelD, thanks for letting us know that you've been having problems with your Nest Thermostat. For us to offer you the best help, we may need to learn more about the issue you are experiencing. Our support team is always ready to help you with your support needs here: https://support.google.com/googlenest/gethelp

Hello there. We appreciate your feedback on the Nest Thermostat, and we’re sorry to hear your experience didn’t meet your expectations.

The Nest Thermostat is exclusive to the Home app because we wanted to create an integrated experience. Using the Google Home app provides you with a lot of benefits including access to Google's trusted security platform and access to other Google tools and with seamless integration with other Google devices. A single place to set up, manage, automate, and control your home, including devices from other brands.

Here are some other benefits you can get by using the Google Home app with your Nest Thermostat:
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- You can use voice commands on your speaker or display to override a lock temperature.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.

Your feedback helps us better understand our customers preferences and needs. We’d be happy to share this with the right team for future improvements. If you find yourself wanting to try the Nest Thermostat again in the future and have some questions or concerns, let us know here and we’d be more than happy to help: https://support.google.com/googlenest/gethelp

Hello there, Mario. We're sorry to hear you're experiencing issues with your Nest Thermostat. It's unfortunate to know that it hasn't met your expectations. We wanted to know your concern to give you the best resolution. We recommend reaching out to our dedicated team of specialists on the Google Help page here: https://support.google.com/googlenest/gethelp

Hello there, Jeff. Thanks for the feedback, and we’re sorry to hear the Nest Learning Thermostat didn’t go well for you. We can imagine how hard you tried, and we understand that you had to use a different thermostat. But if you’re willing to give the Nest thermostat another try in the future, our dedicated team of support can guide you with checking compatibility, all the way through installation and setup. And you’ll find us always available here: https://support.google.com/googlenest/gethelp

Hi MZ21, thanks for sharing your feedback. We’re sorry to hear that Nest Thermostat didn’t meet your expectations. We value your feedback, as we are always working to improve our product and services. If you have any questions, feel free to contact our support team here: https://support.google.com/googlenest/gethelp

Hi WickedGood, thanks for sharing your feedback with us about the Nest Thermostat, and we’re sorry to hear of your difficult experience with using the touch bar on the side. We designed the thermostats with ease of setup and use, and this is clearly not the kind of user experience we intended to share with you.

Nest Thermostats don’t have a touch screen but a touch bar on the right side. Also, you can control and manage the thermostat settings using the app even when you’re not at home as long as your thermostat and Home app (phone or tablet) are both online.

Feedback like this helps us identify areas we can work on, and we’ll pass this along to the right team for future improvements. If you have other support concerns that need to be addressed, simply let us know by visiting us anytime here: https://support.google.com/googlenest/gethelp

Hello there, Essn. Thanks for posting your feedback on the Nest Thermostat. We’re sorry to hear that your experience is less than ideal.

Since the Nest Thermostat doesn't have a touch screen, you can use the touch bar on the right side to control your thermostat. Swipe up to raise the temperature, swipe down to lower it, and tap to confirm. The display will show you how many minutes until your desired temperature is reached. Here’s how:
- Tap the touch bar to bring up the menu.
- Swipe up or down to select an option.
- Tap the touch bar again to confirm your selection.

Also, you can control and manage the thermostat settings using the app even when you’re not at home if your thermostat and Home app (phone or tablet) are both online. The thermostat will show offline in the app if it’s not connected to your Wi-Fi, and you won’t be able to manage the thermostat settings using your phone or app. However, you can change the behavior of your Google Nest thermostat in its settings using the thermostat display. You can do things like change the temperature schedule, switch between Fahrenheit and Celsius, view technical information, and more. Check this out for more info: https://support.google.com/googlenest/answer/9244728

If you need help with using the thermostat effectively, feel free to contact us here and we’d be happy to guide you: https://support.google.com/googlenest/gethelp

Hi there, 2DemandingKitties. Thank you for sharing your review on the Nest Thermostat. We appreciate your feedback and have taken note of it. If you need any help in the future, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp

Hi there, thanks for sharing your feedback. We’re sorry to learn that you’re not able to return your Nest Thermostat because of the store’s return policy.

Your feedback is important to us, and we’re hoping to give the Nest Thermostat a chance to provide comfort in your home. If you are willing, we’d like to learn more about what happened, so we can provide you with options. Feel free to contact our support team here: https://support.google.com/googlenest/gethelp

Hi Samd, thanks for sharing your feedback with us. We're sorry for any difficulty you may be experiencing, when using the Google Home app with your Nest Thermostat. If you're willing to try, we'd like to learn more about the details of your experience. This will give us a better idea on how we can further improve the Google Home app, and help you best. You're more than welcome to contact our support team using this link: https://support.google.com/googlenest/gethelp

Hi there, thanks for reaching out. We’re sorry to hear that Nest Thermostat caused you inconvenience. Your feedback is important to us, and we want to help you the best way possible. If you haven’t already, we’d like to know more about what happened, so we can isolate the cause of the issue. We suggest you contact our support team. You can reach us through this link: https://support.google.com/googlenest/gethelp

Hi there, we appreciate you for taking the time to share your feedback with us about the Nest Thermostat. We can imagine how difficult it can be if your thermostat stopped working, and we’re sorry for the inconvenience this could have caused.

Nest thermostats power issues may occur when your system wires can't deliver enough power to keep the thermostats charged up. As a result, they start draining the batteries and disconnect from your Wi-Fi and sometimes. Poor Wi-Fi connectivity can also cause the battery to drain faster. Your Nest thermostat uses the voltage from your system’s wires to keep its internal battery charged. If the power to your system is switched off or there’s a blackout, the battery has enough capacity to keep working for a while but will eventually run out. Your thermostat will also turn off features like Wi-Fi to preserve battery life before it must turn off completely.

Your experience means a lot to us, and we’d like to help you with further isolation and troubleshooting. Please visit us at your own convenience here: https://support.google.com/googlenest/gethelp

Hi Allen, thanks for sharing your feedback. We’re sorry to hear that Nest Thermostat did not meet your expectations and that you had to return it. We value your feedback as we're always looking for ways to improve our products and services. If you decide to give Nest Thermostat another try in the future, you’re more than welcome to reach out to our support team for your support needs here: https://support.google.com/googlenest/gethelp