Customer Ratings & Reviews

The Service at the Lancaster store is terrible. This product is probably fine it just does not work with my model of furnace. When I went to return it I was first told I could not return it because I only have 3 days to return. Then I was told 2 weeks and then I was told I could not return it because it was opened (how else was I to know it would not work). I have installed 3 nests at other homes. In this case, I called customer support and they said I needed some extra wiring. That took more than a week to get and I was out of town for 2 weeks when it came. Anyway, the manager refused to credit my account and take the return. He and his manager were cranky and not even listening. The irony is, while we waiting to addressed I was telling my mom why I always chose Best Buy -- because their customer service is so good. But no more. Not sure if it is just this store or the whole company is changing but I will just order on line as that is easier for me anyway since I travel for work. I try to shop local to help out but not if they are mean.

This product is very easy to install, took me about 30min. The instructions are clear and the Home app guides you through the process. You can adjust the settings using the tap/slide along the side, or using the app, or using Voice Assistant. Highly recommended

We really enjoy our google nest and would highly recommend it to anyone. Very easy to connect / set up and it is user friendly.

Amazing product, no issues at all. Installation was a breeze. I love how easy it is to set schedules and learn how to save energy at the best times during peak hours.

Purchased based on # of stars based on previous reviews and I am satisfied with this Nest thermostat. Navigation/operation of my home AC is very intuitive and I didn't need to read the manual to start using it.

I have an old gas wall heater. The thermostat that was on there when we moved in stopped working. I saw a video of a man hooking up a nest thermostat to control the gas heater. Bought the power adapter and it worked! Best thing ever!

Great Nest thermostat! Didn't need the learning model just something to control when out. Installation was simple enough and easy to setup and use with Google app. Be sure to check for discounts from energy provider!

Very easy to use. I'm technically challenged and I hooked it up

Does what is intended for it to do. Wireless control of my thermostat so i dony have to wate a trip upstairs just to change the temperature.

I have 4 of these thermostats 2 at home and 2 at my office. They work great when you need to check the temperature and change it on your way hoe or to the office. Super easy to install most set ups do not require a professional technician.

I love nest products, The one thing I wish Google would do different and I know this will not happen but I wish it was HomeKit compatible. I love Google Home but I wish everything just worked together. Other then that its a great, easy to install thermostat!

This looks great, and is a great concept. It did not work with my home for some reason. So I had to change it back to the regular thermostat

Good quality and easy to install. Must verify wiring and ensure have a C wire for proper operation. It had a sensor to know when you are home and can also use your phone to determine when away. Can control via smart phone and Alexa.

This Google Nest is good for the money compare to his higher level thermostat. Ones you download the Smart Home app and follow all the installation instruccions using the thermostad becomes to be kind of fun.

This is our second nest, and while the model differed from the original nest, the ease of installation was the same as the first, which was great. Nest does a great job in providing key smart features to allow the flexibility to manage your energy use.

No difficulty with setting up. Once I changed the router, relinkinf the service was hassle-free. You do not need to be a techie to set up.

Works very well with the walls and has a sleek look

Shopped this online and found the best price here, ordered it for pick up and drove down and got it. Staff at pick up were great and did a little shopping while we were there. Came home and installed with no problems. Thing works great.

It does its job. Google home on the otherhand could use some improvement.

Great product. I brought this as a open box item. Looks brand new and saved me a few dollars. I purchased 2 of these. It makes life much easier. My wife definitely love the fact that she can talk to Alexa to control it.