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Customer reviews

Rating 4.4 out of 5 stars with 2289 reviews

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    Rating 4.5 out of 5 stars

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    Rating 4.5 out of 5 stars

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    Rating 4.3 out of 5 stars

86%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 83 Showing 1,641-1,660 of 2,289 reviews
  • Rated 4 out of 5 stars

    Google Nest Thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install overall the reason for a 4 star review is the wifi set up. It had a very hard time connecting to my wifi. Took a very long and frustrating process, not sure if something can be done about it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Can't get it to work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hard to get it programmed. My app keeps saying that it cannot connect and the last time I tried it said it is not compatible with the wiring at my house. Pain in the butt. I went to send it back and was informed that it was too late and the "return window" passed by 2 days. I have had several people try to do it so that took time, plus I am in the middle of moving and construction.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi StaciM, thanks for taking the time to share your feedback. We are sorry to hear that you’re having trouble installing your Nest Thermostat.

      We value your feedback, and we’d like to help you the best way possible. To make sure that the your HVAC system is compatible with Nest Thermostat, we suggest to use our online compatibility checker: https://store.google.com/us/widget/compatibility/thermostat

      We also recommend contacting our support team, so we can guide you with the installation, or to provide you with options. Here’s the Google Support page link: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Game changing product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this nest thermostat! Has made our temperature regulation in the house much more accessible, even when we aren’t home (through the Google home app)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thermostat

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve enjoyed the nest thermostat. It’s easy to set up a schedule and it follows it well. It can also sync with your Alexa if you have one

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Compatibility issues

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hoping this would work with my HVAC system but it was incompatible and I needed to buy the Nest Learning thermostat :(

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, thanks for sharing your insights with us. We´re sorry to hear that Nest Thermostat isn't compatible with your HVAC system.

      Nest Thermostat is generally compatible with most 24V HVAC systems. To ensure full compatibility of your HVAC system, we recommend using the Compatibility Checker tool on our support page: https://store.google.com/us/widget/compatibility/thermostat

      If you need further guidance, you may speak to our support team by visiting us here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Great addition. If you have the Google ecosystem

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thermostat integrates really well with your Google home. I can ask Google what the temperature of the house is and it will say also can change the temperature with your voice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great unit

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great thermostat! You can control it from your phone. I get the house chilly on my way home from work

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super great product,love the app Make me have access to all details and save money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great look

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has a great look and pretty fancy from sides. Style is for millinium. Not easy to operate if someone does not know too much about touch screen.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift. Giving it four stars because it seems you can put a pass code on this revision unlike the old one. It’s a bit harder to figure out how to use compared to the old one as well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not easy to use

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall is good. But not easy to use in app. Eco function is not good bc it changed itself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Internet improved

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We hire Best Buy to install it. For older system, you may have to call a hvac company to install it for you. Setup was easy. Was able to add to Google Home really quick. Can be controlled via the Google Home app or by just telling Google (via hub,

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Simplicity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to use and set up other than the fact it won't set up to my wifi even though I know I have entered the right password.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Nicole, thanks for sharing your feedback with us about the Nest Thermostat, and we apologize for the inconvenience it has caused you. We can imagine how hard you tried, and we appreciate the time and efforts you’ve spent on this. If your other devices connect to your Wi-Fi well but not your thermostat, we’d like to know more about what went wrong and look for a way to help you best. We suggest getting in touch with us for further isolation and troubleshooting guidance here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Nest thermostat review

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love having a schedule and using my phone and Google nest to control the thermostat. Wish the schedules were a little easier to change in Google home for days when my schedule is different like holidays or other days off.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great if your home is wired for it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great if you have the proper wiring in your home for them. But if you live in an older building, chances are you will need to hire someone to come out and connect it for you, which is a giant deterrent.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product . Just what we were looking for. It is a basic thermostat but able to connect to iphone for convenience. Only hiccup was trying to pair it with Alexa.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Buy something else

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The app is terrible and it has intermittent connectivity issues.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there, CharlesJ. We know moving from the Nest app to Google Home takes adjustment, and we're here to help. The Google Home app lets you control all your connected speakers, cameras, thermostats, lights, and other devices in one place.

      Check out this article for more information on setting up and discover more features: https://support.google.com/googlenest/answer/9893532?hl=en

      If you need an extra hand, don't hesitate to reach out to us here: https://support.google.com/googlenest/gethelp madebygoogle

  • Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a nice thermostat! Very good quality. Unfortuantely our system won't allow us to use it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Thermostat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an updated thermostat for your home. Hooking up to wifi so you can control your home's temperature when you are away is awesome.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was challenging. Had to buy the component part that made it compatible to the existing thermostat. Works well otherwise.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello Fidgal, thanks for posting your review. It's unfortunate to hear that you had a difficult experience with the installation of your Nest Thermostat. Please know that your feedback here helps us in understanding our customers' needs when it comes to the products and services we provide. If you have additional feedback or need further assistance with your Nest Thermostat, feel free to contact us on our Google Help page by visiting the link here: https://support.google.com/googlenest/gethelp Nest