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Customer reviews

Rating 4.4 out of 5 stars with 2289 reviews

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    Rating 4.5 out of 5 stars

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    Rating 4.5 out of 5 stars

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    Rating 4.3 out of 5 stars

86%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 97 Showing 1,921-1,940 of 2,289 reviews
  • Rated 5 out of 5 stars

    work as expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    work as expected. I would be nice if it comes with a wall plate.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Tony91360, Thanks for sharing and we're happy that you're satisfied with your Nest Thermostat Trim Kit. We hear your concerns about the trim kit being sold separately. Your feedback is important to us and this will help us to improve our products and services. If you need assistance, feel free contacting our support team. We’re always here to help: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Good thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great features and works with all the other google home products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Verified Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a great product to have. Tremendous difference in out energy bill.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Smart? Thermostat

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine, but why is this not supported on the actual nest app??? Smart home devices still haven’t improved to work across multiple smart home apps. Why can’t they all just be compatible!?!?

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi JoeK, thanks for sharing this feedback with our support team. We're sorry to hear about your disappointment with the move to the Google Home app for Nest Thermostat.

      We understand that you have enjoyed using the Nest app with your Nest cameras. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam with Floodlight:
      - Automatic security protections, such as Suspicious activity detection, 2-Step Verification and Security Checkup.
      - Your Google Nest devices and services will work together. For example, if you have a Nest Thermostat and a Nest Hub, just say, "Hey Google, set the temperature to 78 degrees.”.
      - One account to sign in to both the Nest and Google Home apps.
      - Your homes, and home members will be aligned across the Nest and Google Home apps.

      We'd be happy to assist you for any help needed with your Nest Cam with Floodlight. Please reach out to our support team here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected and good price. Would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, helps saving energy when i am not home, sleeping.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    perfect secondary thermostat(2nd floor)

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    installed upstairs and I am very pleased with the overall quality and ease of installation

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google Nest Pleased Customer

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent device. I love programing selections from my phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Thermostat

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is great thermostat! It has helped reduce our bill dramatically.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    JUST OK

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little more complicated to use than it needed to be. The app would not let me use my linked Google and personal email so I had to create a third Gmail account. Warning this version does not work with the separate sensors which was one in f the reasons we liked the Nest.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi DanN,

      We appreciate your feedback on the Nest Thermostat. We're sorry to learn your experience has been a difficult one and the new Nest Thermostat didn't meet your expectations.

      While we're sorry to learn about your disappointment in the Nest Thermostat, we're taking your feedback to improve our services and products to give you the best experience. If you need any help with your Google Nest products, please feel free to contact us here:  https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Reliable and convenient

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Nest Thermostat . Reliable and convenient. Highly recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    smart

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great thermostat. Controllable from anywhere. Worth the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest Thermometer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice to know you are saving money by using energy when you need it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very impressed with the thermostat and they settings

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very sad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live in an older home so this nest I could not use bc not compatible with my HVAC

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love My Thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best purchases every made. I love how it automatically adjusts at night and day!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent technology

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I never thought that I can use my phone to control the thermostat. Very awesome!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Google messed up Nest

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 3 Nest thermostats from a couple year ago and November 2021 I purchased a 4th which is now Google. Horrible setup, took me over an hour, no instructions (had to go online to find), messed up menus are confusing, forces customer to use tracking apps, and the scheduling flexibility is gone (used to be able to pick on/off times and temps anytime on any day. Now you get sleep or two others which don’t match everyone’s life patterns. I’ve yet to figure out the ad-how control which was one push on the original Nest devices. Horrible user controls. Don’t waste money on this unless you like frustration and don’t mind being less than satisfied. So so disappointed

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi KikiL, thanks for sending in your review. We're sorry to learn that you had a horrible experience with your Nest Thermostat and setting it up. Our priority with this launch was to create an integrated experience with other Google Nest products and to make the Google Home app as the one place you can control all your Nest and other smart home devices with the Google Assistant. Your feedback helps us understand better what your needs and preferences are when looking for a product. Rest assured that the information you provided will be relayed to the right team and help improve how we provide you service.

      If you do have additional questions or need assistance with your other Nest Thermostats, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Nest Thermostat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and use. Trying the system out for first time and love it. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No complaints

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks good, works good. Litt!e tempermental about wire contacts, especially "R".

    I would recommend this to a friend