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Customer reviews

Rating 4.4 out of 5 stars with 2290 reviews

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    Rating 4.5 out of 5 stars

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    Rating 4.5 out of 5 stars

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    Rating 4.3 out of 5 stars

86%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 85 Showing 1,681-1,700 of 2,290 reviews
  • Rated 4 out of 5 stars

    Great thermostat

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grabbed this just to have some automation for my heating and air. Set up was easy as well as the install. Device is very easy to use but I do have one complaint. Sometimes the rotuines do not work in the google home app. That is more a fault with google and not the device its self but it causes some minor inconviences.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Jburch, thanks for sharing a review with us, and for trying out the Nest Thermostat. It’s unfortunate to hear that the routines sometimes don’t work, and we’re sorry for the inconvenience it has caused you.

      The starters and actions available for a Routine depend on the type of Routine, connected devices, settings, and other limitations. Not all devices can be used as starters so make sure you add the device to the home you want to create a Routine for. And please note that you can only use some devices as a starter. Make sure you add the device to the home you're creating a Routine for.

      Also, Routines are only available in select regions and languages. To use Routines in a supported region, switch your phone's default language to a supported language in that region. On most phones, you can change the language in the phone's Settings app. For more detailed instructions, check with your phone's manufacturer. The Google Home app may take up to 12 hours to update after you change the language. Learn more about the routines using this link: https://support.google.com/googlenest/answer/7029585

      Or if further assistance is required, let us know by contacting us at the following link and we’ll do our best to help: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Happy gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for my daughter’s new home. She has been wanting one but has so many necessary items so mom came through for her.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple, cost effective with sufficient features

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple, very cost effective and great alternative to google nest self learning thermostat. We find it very much effective and economic with pretty sufficient features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definitely was a GREAT buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this product, I think I’m saving a lot of money in electricity, it’s wonderful that you can program it and save!!!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY THIS IT'S HORRIBLE!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This AC thermostat is horrible and unfortunately I can't return it. My previous thermostat would allow me to either turn the fan completely off or have the fan on auto. This thermostat has no option for the fan to run on auto. It's supposed to also have an option to turn the fan off completely and run it intermittently, but even though I've followed the instruction in doing this, it still runs constantly. Since it's running all the time, my electric bill has gone up so high. It was an open box purchase, but it was labeled as "EXECELLENT CONDITION". These open box items should have a longer return time frame because in my case, I was not aware that there was a problem and a defect until I could have my AC contractor verify this.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hey there, KayeT. Sorry to hear you’re having problems with Nest Thermostat running your fan constantly. This could mean there is something happening with your wire in the thermostat’s G terminal as this is where fan control happens — we’d like to investigate and see what may be causing this. We’re ready to help 24/7: https://support.google.com/googlenest/gethelp? madebygoogle

  • Rated 5 out of 5 stars

    How did we ever live without this?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Nest thermostat takes a bit of learning to use all of its many wonderful features but it’s a great addition to our home. We feel better knowing how our heat and AC are performing when we are not home.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Did not work with our ac unit

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did not work with our ac unit, only a 3 year old house so it was strange that it didn’t work.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Krelos, thanks for letting us know about the compatibility issue with your AC and Nest Thermostat. We´re sorry to hear about your disappointment

      Nest Thermostat is compatible with most 24V HVAC systems. However, to ensure full compatibility of your A/C system, we recommend using the Compatibility Checker tool on our support page: https://store.google.com/us/widget/compatibility/thermostat

      We'd like to help you out with your support needs. Please feel free to contact our support team by using this link: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, this little thing has been amazing. I had exist gadgets connected to Google Home so I had no difficulty setting it up. I get to change the temperature from my bed!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Nest falls short on this version

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not focus on the cooling and heating functions as the latest version. While it is programmable, smart is not an option. It doesnt do well managing movement or sensors as the newest models.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    eero instalation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek squad technician was very professional. She was able to set the the system up in an appropriate amount of time. I also was shown how to use the App to change the settings on my thermostT

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not for dual fuel systems

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I need to return this because it isn’t compatible with my home system which uses a gas furnace and electric heat pump

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Danny, thanks for reaching out. We’re sorry to hear that your system isn’t compatible with Nest Thermostat.

      Nest Thermostat works with most 24V heating and cooling systems, including furnaces, air conditioners, boilers, and heat pumps with either forced air or radiant delivery that has a maximum of 6 wires.

      We value your feedback, as we are always working to improve our product and services. If you have any questions, feel free to contact our support team here: https://support.google.com/googlenest/gethelp Nest

  • Rated 4 out of 5 stars

    Not bad, not great

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worries great for a cheaper WiFi thermostat but using the interface is difficult. I typically control it from my phone because it’s so much easier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cool convenience

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product, makes heating and cooling very convenient through my smart phone when I am away, as well as when at home.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Worth the cost

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, the touch panel on the right for setting/holding temp is confusing. I set it in Google home but it did not show up in my nest

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Nitin, we appreciate you for sharing your feedback on Nest Thermostat, and we're sorry to hear it's a difficult experience for you.

      Since the Nest Thermostat doesn't have a touch screen, you can use the touch bar on the right side to control your thermostat. Swipe up to raise the temperature, swipe down to lower it, and tap to confirm. The display will show you how many minutes until your desired temperature is reached. Here’s how:
      - Tap the touch bar to bring up the menu.
      - Swipe up or down to select an option.
      - Tap the touch bar again to confirm your selection.

      Also, the thermostat must be set to Heat, Cool, or Heat • Cool mode to change its temperature. To change the mode, tap Temperature mode Heat Cool mode and select the one you want. Then you can manually adjust the temperature two different ways:
      - Tap and drag the dial clockwise or counter-clockwise to increase or decrease the temperature
      - Tap + or – to increase or decrease the temperature 1° at a time.

      If you’re willing to tell us more about your feedback, you can reach out to our dedicated team at the following link and we’d be happy to work on improving your overall experience: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Nest thermostat

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing device and it works with your local electricity company. I been saving a lot money with the installed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HomeKit smart home

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sleek devices Connects to HomeKit which I love so most of my home is connected via apple

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lower profile t-stat

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have continued to expand our home system and this has been a great addition. We really like the smart products and have pivoted to almost exclusively the Nest brand with a lot of success.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not compatible

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is not compatible with many heat pumps. My house was built in the 90s and is not compatible.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi joeptrumpet, thanks for letting us know about the issue. We´re sorry to hear that your heat pump isn't compatible with Nest Thermostat.

      Although Nest Thermostat is compatible with most 24V HVAC systems. We recommend using the Compatibility Checker tool on our support page to verify whether your heating and cooling system is compatible or not. Here's the link to our tool: https://store.google.com/us/widget/compatibility/thermostat

      We'd also be happy to talk to you and answer any questions you may be having with Nest Thermostat. You may visit us at the Google Nest help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great and works like a charm, links in the app well too

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest thermostat

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic item that was easy to install and setup. The scheduling is easy to configure and works well. It’s awesome to be able to override when remote and access the thermostat. It’s a great looking item too

    I would recommend this to a friend