Customer Ratings & Reviews
- Model:
- GA01334-US
- |
- SKU:
- 6427015
Customer reviews
Rating 4.4 out of 5 stars with 2293 reviews
(2,293 customer reviews)Rating by feature
- Value4.5
Rating 4.5 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers are pleased with the product's ease of use, overall performance, and straightforward installation. They also appreciate its sleek design and convenient remote control features. However, some customers have experienced issues with connectivity and compatibility. A few users also raised concerns regarding battery life and the user interface.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Easy install
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super duper easy to install and set up is really easy
I would recommend this to a friendRated 5 out of 5 stars
Great.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great product, recommended if your needing a new thermostat
I would recommend this to a friendRated 5 out of 5 stars
Google Nest
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.love it! So much more efficient than my previous thermostat
I would recommend this to a friendRated 3 out of 5 stars
Good product, Bad service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It took a hour to get assistance for my purchase. Customer service was the worst experience ive had at a best buy.
I would recommend this to a friendBrand response from Nest Support
Posted .Hey there, BonnelM. We're sorry to hear that you had a terrible experience with the retailer. If you need assistance in setting up or installing the Nest Thermostat you purchased, please don't hesitate to reach out to our team of specialists on our Google Help page. We're standing by to provide you with troubleshooting tips and guides so you get the best performance from the device. You can visit our 'Contact us' page here: https://support.google.com/googlenest/gethelp
Rated 5 out of 5 stars
Awesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The color is so cute, it’s a good size and works pretty good.
This review is from Google - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Sand
I would recommend this to a friendRated 5 out of 5 stars
Good
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has all the features you want for a better price..
This review is from Google - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Charcoal
I would recommend this to a friend- Pros mentioned:Remote control
Rated 5 out of 5 stars
Awesome product worth every penny
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smart thermostat's are simply amazing. these ones from google are excellent, the ability to set schedues and manage the temperature in my home remotely is so useful.
I would recommend this to a friend - Cons mentioned:Connectivity
Rated 1 out of 5 stars
Junk
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. At my old house we had the older neat thermostat and that was amazing. Wish I would have taken it with me. This one is junk. 1 - 2 times a week it disconnects from Google (not wifi) and I get an ERROR in the app. It tells me to check my wifi but the thermostat is still connected to wifi. I have reset it and it gets all the way through and then says "cannot connect with google." Kind of defeats the purpose of a smart thermostat if it can't even connect to the company that owns it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Anon12345846, thanks for making us aware of the issue. We apologize for the app disconnection and the error you get with your Nest Thermostat.
Here are some troubleshooting steps you can try out to fix the issue:
1. Make sure your home Wi-Fi is working.
2. Check the status of the Nest service by visiting https://status.nest.com/.
3. Check that you have the latest version of the Google Home app.
4. Restart your Nest Thermostat.
6. Restart your router.
7. Check for possible interference.
8. Reset your thermostat's connection.
9. Check for Parental controls or firewall security.
If the issue persists, we recommend contacting our support team for further troubleshooting and isolation here: https://support.google.com/googlenest/gethelp
Rated 5 out of 5 stars
Awesome home product!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Google product. Really good smart features for the home.
I would recommend this to a friendRated 5 out of 5 stars
Good product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product and easy to use/program. I bought multiple
I would recommend this to a friendRated 5 out of 5 stars
Best thermostat
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Check out if it’s compatible first with your unit before you buy.
I would recommend this to a friendRated 2 out of 5 stars
Does not recommend this product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s missing lots of things such as installation trim kit, batteries
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there, Rima. Sorry to see the Nest Thermostat wasn’t quite what you expected. To clarify, the Nest Thermostat doesn’t include a trim kit but can be purchased separately. We’re here to answer any questions or concerns you may have about the device: https://support.google.com/googlenest/gethelp?
Rated 5 out of 5 stars
Easy and handy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ahhh. Simple “hey Google turn thermostat to 68” from anywhere.
I would recommend this to a friendRated 5 out of 5 stars
Thermostat
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great thermostat but I did return for the higher level model
This review is from Google - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Charcoal
I would recommend this to a friendRated 5 out of 5 stars
Good deal
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent thermostat for energy-conscious consumers.
I would recommend this to a friendRated 3 out of 5 stars
Google home app sucks. Bring back Nest
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The thermostat itself is good but having to control it through the Google home app is terrible The nest app was way way better. Big let down from my previous nest thermostat. Google really dropped the ball with that
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Foster,
We appreciate your review of the new Nest Thermostat and are sorry that it didn't meet your expectations.
We're always working to understand our customers' needs and expectations so that we can improve our products and offer more options. If you have any questions or concerns about your Google Nest products, we'd be happy to help here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Ease of useCons mentioned:Connectivity
Rated 1 out of 5 stars
Would not recommend
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, but not worth the money. Many features still need to be worked out.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there Oleg, thanks for sharing your feedback. We´re sorry to hear that Nest Wifi fell short of your expectations.
We'd like you to know that we value your feedback, and that we´re always keeping our eyes and ears open to opportunities that will help us to keep improving our products and services. We may need to learn more about the details of your concerns so we can pass this along to our engineers and developers, and go back to the drawing board to see how we can provide a better experience for you with Nest Wifi.
If you´re willing, please feel free to contact our support team as we'd definitely love to hear more about the features and improvements you´d like us to add, by reaching out to us here: https://support.google.com/wifi/gethelp
Rated 5 out of 5 stars
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good software a bit tricky needs some updating
This review is from Google - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Charcoal
I would recommend this to a friendRated 5 out of 5 stars
A steal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A beautiful thermostate and a great value for money spent
This review is from Google - Nest Thermostat - Programmable Wi-Fi Smart Thermostat - Charcoal
I would recommend this to a friend- Cons mentioned:Connectivity
Rated 2 out of 5 stars
Could be better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disconnects often from my router. It’s says it’s connected on the device and on the app it’s not available.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Jpadil, thanks for bringing this issue to our attention. We're sorry to hear that you're experiencing connectivity issues with your Nest Thermostat.
Here are some recommended steps to help you with the issue:
- Ensure that your mobile phone, where the Nest/Home app is installed, is either connected to your Wi-Fi network, or that the mobile data is enabled.
- Try installing the Nest/Home app on another mobile phone or tablet device and login using the same Google account as your Nest Thermostat.
- Check for possible congestion in your Wi-Fi network. Removing some of your connected devices can help free up some bandwidth space. You may then check to see if you will still experience the same connectivity issue.
- You may also check for possible sources of interference such as the thick walls and appliances in your home.
If the issue is still persistent, please consider contacting our support team for further troubleshooting and isolation here: https://support.google.com/googlenest/gethelp















