Customer Ratings & Reviews
- Model:
- GA01334-US
- SKU:
- 6427015
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers frequently mention the Nest Smart Programmable Wifi Thermostat is easy to use and performs well overall. Installation is straightforward, and the remote control and scheduling features are appreciated, as is the sleek design. However, some customers have experienced connectivity and compatibility issues.
This summary was generated by AI based on customer reviews.
Immediate Unit Failure
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.1 week after installation, the yellow wire relay failed in the Nest unit. This caused the AC compressor to run continuously without also turning on the fan. Consequently the AC compressor and cooling coils froze completely and had to be repaired. This also caused a spike in energy usage which significantly raised our electric bill. Replaced with a better unit after only 1 week. Flashy design with laughably poor quality.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey Bobby, thanks for sending in your review for Nest Thermostat. We're sorry for the inconvenience you experienced with your AC compressor. This is not the initial impression we want you to have of the device. If you're willing to give us another chance, we'd like to know more details about your setup and your HVAC system so we can investigate the root cause of the issue and help find a better resolution for you. Please reach out to our support specialists by visiting our Google Help page so we may improve on your overall experience: https://support.google.com/googlenest/gethelp
No beuno
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried 2 of them, both blew a fuse in our heater. Thought it was faulty first one, but nope. Returned both and went back to original T-stat.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there, RobbBobbie. Sorry you had problems with installing your Nest Thermostat. Even though you returned the device, we’d like to learn more about your experience and see what happened — share your thoughts with us here: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG
Cost me fortune
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn't recommend anyone get google thermostat. Had me replace my whole furnace
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there, SubashU. We’re sorry to hear you ran into complications with the Nest Thermostat — we understand the frustration. We’d like to investigate to figure out what may have happened and get you a resolution. When you have a second, reach out to us here: https://support.google.com/googlenest/gethelp?
Nest Thermostat
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just got it shipped to me only took few days, took less than 10 minutes to set up. I love it,now when I'm away from home I can make sure my furry baby is comfortable and I will be when I get back home from my phone.
I would recommend this to a friendSmart? Thermostat
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine, but why is this not supported on the actual nest app??? Smart home devices still haven’t improved to work across multiple smart home apps. Why can’t they all just be compatible!?!?
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi JoeK, thanks for sharing this feedback with our support team. We're sorry to hear about your disappointment with the move to the Google Home app for Nest Thermostat.
We understand that you have enjoyed using the Nest app with your Nest cameras. However, our priority with this launch was building a complete experience for our new cameras and doorbell in the Google Home app. We wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Cam with Floodlight:
- Automatic security protections, such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Thermostat and a Nest Hub, just say, "Hey Google, set the temperature to 78 degrees.”.
- One account to sign in to both the Nest and Google Home apps.
- Your homes, and home members will be aligned across the Nest and Google Home apps.
We'd be happy to assist you for any help needed with your Nest Cam with Floodlight. Please reach out to our support team here: https://support.google.com/googlenest/gethelp
Avoid, Avoid, Avoid!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complete garbage. When hooked up and having the Google power connected it only allowed the furnace to blow cold/room temperature air. Google support was terrible. Swapped out to old thermostat and everything worked as it should. Nest has really gone down hill in quality, I will never buy again.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Nest
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't work right wouldn't switch from cool to heat and was professionally installed. I lost money on instalation. Not happy. Totally junk
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there Nest, thanks for sharing your experience with the Nest Thermostat, and it’s unfortunate to learn that it didn’t work despite having it professionally installed. We’d like to find out what went wrong so we can do our best to help provide a better experience for you. You’re always welcome to contact us here: https://support.google.com/googlenest/gethelp
like it better than the learning thermostat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.sleak design and easy set up through app. only having to use the home app is a major plus. i adjuat the temp more on my phone than the device itself so it didnt mind that it didnt have to full dial
I would recommend this to a friendDon’t buy it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stop working after a few months they have a fancy one now for 100.00 bucks more they prefer you to buy.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey there, YolandaJ! Thank you for sharing your feedback about the Nest thermostat. We are sorry to hear that your thermostat stopped working after a few months. We understand that this is frustrating, and we want to assure you that we are committed to providing our customers with high-quality products. We encourage you to contact your retailer as soon as possible to return or exchange your device. If you need help around the features and functionality of the Nest Thermostat, you’re always welcome to contact us here: https://support.google.com/googlenest/gethelp
Looks good. Needs plate
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The installation is just like any thermostat. The plate is pretty much a must and is not included. Not compatible with the temperature sensors.
I would recommend this to a friendEasy to Install and use with Google Home
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is easy to install and to program with your Google Home app. The Google Home app walks you through the whole installation and programming process step by step with detailed illustration.
I would recommend this to a friendGood E-thermostat for first time users
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good E-thermostat for first time users, got this for my parents and so far so good. Personally i like the older Nest learning thermostat more
I would recommend this to a friendTime to get one of these!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Always wanted one of these! Installed it myself and it works like a champ. There's currently a $75 rebate so it made this a no brainer! Even Brandon would spot this as a good deal!
I would recommend this to a friendBatteries required
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I took it back. It probably would work ok but it needed s batteries and I want to avoid that thus I changed to the more expensive model.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Taki, thanks for sharing your feedback. We're glad you chose Nest as your thermostat to provide comfort in your home, and we’re sorry to hear that Nest Thermostat variant didn’t work for you.
We value your feedback as we're always looking for ways to improve our products and services to meet our customer’s expectations. If you need further assistance, feel free to contact our support team. We’d be happy to help here: https://support.google.com/googlenest/gethelp
Merry Christmas
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had bought one for my home and the neighbor was here and saw it, I started saying how it works and how much I love mine, so they wanted one, so I bought them one for Christmas.
I would recommend this to a friendReturned item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return the thermostat because it was not compatible with my wiring. Probably is a good unit if you have a newer home or have rewired your older home.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Thanks for sharing with us, Joyce. We’re sorry that the Nest Learning Thermostat didn’t work out for you. If you’re ever interested in the future, check out our compatibility checker here to make sure you get the right device: https://store.google.com/intl/en_us/widget/compatibility/thermostat/
Nest Thermostat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not easy to use. Trial and error make it workable but not ideal unless you follow the preset options.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, MelAnn. Thanks for sharing a review. We’re sorry to hear of your difficult experience with using the Nest Thermostat.
When you manually adjust the temperature, the temperature will stick until the next scheduled temperature change. With a temperature preset, you can easily set a specific temperature that you repeatedly use a bit faster than manually adjusting the temperature dial. Besides using ready-made presets like Comfort, Eco, and Sleep, you can create custom presets. This is helpful for other times you might like a specific temperature that’s not included in your thermostat’s existing presets. Check this link to learn more: https://support.google.com/googlenest/answer/10178773
If you want to set your thermostat on temperature hold to maintain specific temperature for as long as you want, please see the steps below:
- In the Menu view, select Hold temperature.
- Select Current temp or Eco.
- Choose a time. You can scroll up and down to edit the time by half-hour blocks.
If you’re using the Eco preset, you can also choose None to hold the temperature indefinitely until you end the hold. For other presets, your thermostat can hold the temperature for up to 24 hours.
- Select Confirm.
If you want to make changes to the temperature but there’s a hold, the app or thermostat will tell you that you need to end the hold first.
Besides having online help available at Google Nest Help Center, we also have a dedicated team always ready to provide assistance through our support channels here: https://support.google.com/googlenest/gethelp
LOVE!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had one of these at my last place and I HAD to get another one. Its easy to use and easy to install. I love that I can set the temperature from my phone if I am away too.
I would recommend this to a friendDisappointed Buyer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I checked to make sure that these thermostats were compatable with my 24V wiring and after installation it did not work with Wi-Fi. Spoke with customer service and they advised the thermostats needed to be connected to a power source. Purchased two and still did not work. After almost an hour with customer service we removed the thermostats and will be returning them. Also these thermostats look like they are white front but they are mirrored.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for taking the time to share your feedback. We regret to hear about the unsuccessful installation of your Nest Thermostat.
Nest Thermostat works with most 24V heating and cooling systems, including furnaces, air conditioners, boilers, and heat pumps with either forced air or radiant delivery that has a maximum of 6 wires. We may be looking for possible incompatibility of Nest Thermostat with your HVAC unit. If you haven’t yet, we suggest to check the compatibility of your system using our compatibility checker: https://store.google.com/us/widget/compatibility/thermostat
If you need further assistance, feel free to reach out to us again anytime. We’d be more than happy to help you here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Compatibility
Get a regular thermostat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money, not compatible with my AC unit. Went to install didn't work and not returned period is over. My AC unit is only 9 years old.
No, I would not recommend this to a friend