Customer Ratings & Reviews
- Model:
- GA01334-US
- SKU:
- 6427015
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers frequently mention the Nest Smart Programmable Wifi Thermostat is easy to use and performs well overall. Installation is straightforward, and the remote control and scheduling features are appreciated, as is the sleek design. However, some customers have experienced connectivity and compatibility issues.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Compatibility
Get a regular thermostat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waste of money, not compatible with my AC unit. Went to install didn't work and not returned period is over. My AC unit is only 9 years old.
No, I would not recommend this to a friend Awesome product worth every penny
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Smart thermostat's are simply amazing. these ones from google are excellent, the ability to set schedues and manage the temperature in my home remotely is so useful.
I would recommend this to a friend- Cons mentioned:Compatibility
Stick to search engines. Google killed it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried to leave ZERO stars but couldn't. Wouldn't work no matter what. Installed a Honeywell, worked flawlessly.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Kevy, thanks for posting your review. We're sorry to learn of your disappointing experience with your Nest Thermostat. If you're willing to give it another go, we'd like to know more details when you installed the device so we can better identify why it won't work and help find a resolution for you. Please contact us on our Google Help page and have our support specialists assist you with this matter. You can reach our help page here: https://support.google.com/googlenest/gethelp
Looks good but can't hold temperature.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't Hold the temperature for more than 24hours. You have to reset the temperature every 24 hours. It looks good but is absolutely worthless to me.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Michael, thank you for sending in your feedback on your Nest Thermostat. We can see that you're experiencing some difficulties with holding the temperature for more than 24 hours. We'd like to know more details on your thermostat and how you use it so we can help find a resolution for you that may improve your experience. We recommend that you reach out to our support specialists by visiting our Google Help page here: https://support.google.com/googlenest/gethelp
Misleading information
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything online says if your setup doesnt have a C wire then it would have diminished power and would frequently disconnect from WI-FI. This was acceptable as it's for a basement zone that isn't chanfed often. In reality the battery just drained and it wouldn't take a charge. This wasn't a problem with the nest learning thermostat that was previously there.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Rick. Thanks for letting us know about the issue. We're sorry to hear that your Nest Thermostat is losing power and frequently disconnects from your network.
Heating and cooling systems can degrade over time. When this happens, they start delivering less power to your Nest Thermostat and start draining the battery and disconnect from your Wifi network. In such cases, installing a common (C) wire between your HVAC and Nest Thermostat is required to help fix such issues. You might want to consider the Nest Power Connector since it can be a simpler and less expensive solution, especially if you can install it by yourself. If you don’t feel comfortable installing the Power Connector yourself, you can contact Nest Pro to install the common (C) wire for you.
We understand that you may still have some questions in mind. Please consider contacting our support team and we'd be happy to answer them by visiting us here: https://support.google.com/googlenest/gethelp
Run...
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly...terrible compared to older Nest variations. Turning the temps up/down is way more complicated than it needs to be. I returned this and got Nest eco models. Much better
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi GWS24,
Thanks for trying out the new Nest Thermostat. Sorry to hear it didn't work out for you.
We're always working to improve the experience we deliver to our customers with our products and services. Your review helps us a lot along the process. If you need any help with your Google Nest products, please feel free to reach out to us on Google Nest Help page: https://support.google.com/googlenest/gethelp
- Cons mentioned:Connectivity
Constant problems.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Useless. Does not connect to the app, power constantly dies, does not stay logged into WiFi. Constant problems.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for sharing your feedback with our support team. We're sorry to hear about the poor experience with the connectivity and power issues with Nest Wifi.
Your Nest Thermostat gets its power from your HVAC system’s wiring. There are cases where these wires can't deliver enough power to support the Nest thermostat's features, then they start draining the batteries and disconnect from your Wifi network. In such cases, installing a common(C) wire between your HVAC and Nest thermostats can resolve the battery drain problem.
Should the points we provide not resolve the issues you informed us, then we may need to have a closer look to find out what may be causing it and work on a resolution to improve your experience. We're ready to assist you if you could visit our page: https://support.google.com/googlenest/gethelp
not worth it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it keeps losing connection with my wifi, it started randomly, the only way to get around this is to restart which will fix the issue for a few hours.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi myreview, thanks for sharing your feedback. It's unfortunate that your Nest Thermostat keeps disconnecting from your Wi-Fi network. We can only imagine how inconvenient this experience may have been for you. Please consider contacting our support team for further troubleshooting here: https://support.google.com/googlenest/gethelp
Junk
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. At my old house we had the older neat thermostat and that was amazing. Wish I would have taken it with me. This one is junk. 1 - 2 times a week it disconnects from Google (not wifi) and I get an ERROR in the app. It tells me to check my wifi but the thermostat is still connected to wifi. I have reset it and it gets all the way through and then says "cannot connect with google." Kind of defeats the purpose of a smart thermostat if it can't even connect to the company that owns it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Anon12345846, thanks for making us aware of the issue. We apologize for the app disconnection and the error you get with your Nest Thermostat.
Here are some troubleshooting steps you can try out to fix the issue:
1. Make sure your home Wi-Fi is working.
2. Check the status of the Nest service by visiting https://status.nest.com/.
3. Check that you have the latest version of the Google Home app.
4. Restart your Nest Thermostat.
6. Restart your router.
7. Check for possible interference.
8. Reset your thermostat's connection.
9. Check for Parental controls or firewall security.
If the issue persists, we recommend contacting our support team for further troubleshooting and isolation here: https://support.google.com/googlenest/gethelp
Needs control wire
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this to help update my thermostat at my house. I didn't have the right wiring and I didn't want to do the renovation. I'm sure it might work well.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Hotchick, thanks for choosing Nest Thermostat and for sharing your experience with us. To ensure your heating and cooling system´s compatibility with Nest Thermostat. We recommend using the Compatibility Checker tool: https://store.google.com/us/widget/compatibility/thermostat
Once you verify your system´s compatibility. You may contact our support team for further guidance. We can walk you through the installation and set up process for your Nest Thermostat, by simply reaching out to us here: https://support.google.com/googlenest/gethelp
Nice edition to the house
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it but the only thing i don't like is, you need to input home info. So google is now tracking me even more.
I would recommend this to a friendSmart thermostat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Th wiis thing is awesome. I set a schedule and it does the rest for me. If we need to adjust, i just pull out my phone pull up the app and quickly adjust it
I would recommend this to a friendCould be better
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disconnects often from my router. It’s says it’s connected on the device and on the app it’s not available.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Jpadil, thanks for bringing this issue to our attention. We're sorry to hear that you're experiencing connectivity issues with your Nest Thermostat.
Here are some recommended steps to help you with the issue:
- Ensure that your mobile phone, where the Nest/Home app is installed, is either connected to your Wi-Fi network, or that the mobile data is enabled.
- Try installing the Nest/Home app on another mobile phone or tablet device and login using the same Google account as your Nest Thermostat.
- Check for possible congestion in your Wi-Fi network. Removing some of your connected devices can help free up some bandwidth space. You may then check to see if you will still experience the same connectivity issue.
- You may also check for possible sources of interference such as the thick walls and appliances in your home.
If the issue is still persistent, please consider contacting our support team for further troubleshooting and isolation here: https://support.google.com/googlenest/gethelp
I won't buy again and am going to return.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty awful product. It doesn't seem to sync up with the Nest app and it constantly throws my AC into eco mode when I do not want it to. In South Texas, that means I spend an hour or more trying to get the temperature back down to where I had it and enjoy it.
No, I would not recommend this to a friendNot as user friendly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.No as user friendly as original. Hard to schedule temps for certain times and days. Have to pick between options (comfort, sleep, etc.)
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Doodguy, thanks for sharing your experience with using the Nest Thermostat. We’re sorry to learn of your difficulty with the temperature schedule, and that you find it not user friendly.
When you manually adjust the temperature, the temperature will stick until the next scheduled temperature change. With a temperature preset, you can easily set a specific temperature that you repeatedly use a bit faster than manually adjusting the temperature dial. Besides using ready-made presets like Comfort, Eco, and Sleep, you can create custom presets. This is helpful for other times you might like a specific temperature that’s not included in your thermostat’s existing presets. Check this link to learn more: https://support.google.com/googlenest/answer/10178773
We have help available for your needs. You can visit the Google Nest Help center for support articles, and you can contact us anytime through our support channels here: https://support.google.com/googlenest/gethelp
DO NOT RECOMMEND!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Way more difficult set up and use than it needs to be! Nest app was great but with this thermostat you have to use google home app and it is not user friendly at all! Actually it’s so bad that we already bought a different thermostat! Why they changed this makes no sense. I would give this zero stars if I could!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for taking the time to share your feedback with us. We're sorry to hear that you had a difficult time setting up your Nest Thermostat, and for any disappointment you may be having with the Google Home app.
We wanted to make the Google Home app as the one place where you can control all your favorite Nest devices and other smart home devices with the Google Assistant. Here are some benefits you can get by using the Google Home app with your Nest Thermostat:
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together. For example, if you have a Nest Thermostat and a Nest Hub, just say, """"Hey Google, set the bedroom temperature to [#] degrees.""
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.
We’d like to help you with any difficulty you may be having with Nest Thermostat, and see how we can improve it. Please do not hesitate to contact our support team here: https://support.google.com/googlenest/gethelp
Nest thermostat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is great for my short term rental when guests leave I can ensure temp is set for Eco and when housekeeping is complete without go in the unit
I would recommend this to a friendGreat product, easier to use on mobile
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product works well with Google Home but it is far control on the app than the side touch feature.
I would recommend this to a friendLack of compatibility
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work with apple HomeKit. Great if you are looking to use in other platforms.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Mjglas,
Thanks for sharing your feedback on the new Nest Thermostat and sorry it didn't meet your expectations.
The new Nest Thermostat has been designed to be set up and controlled on Google Home with ease. Once set up on Google Home app, it can be controlled by voice with Google Assistant or in the app.
We'd love to share with you that Google, Amazon, Apple, Zigbee Alliance, and others are currently working together on the connected home over IP initiative to help improve inter-device communication in the future: https://www.connectedhomeip.com/
If you'd like any help with any Google Nest products, please feel free to get in touch with us here: https://support.google.com/googlenest/gethelp
Does the trick
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not want one with the learning feature. The control is a bit to get used to vs the turn dial.
I would recommend this to a friend