Customer Ratings & Reviews
- Model:
- GA01334-US
- SKU:
- 6427015
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers are pleased with the product's ease of use, overall performance, and straightforward installation. They also appreciate its sleek design and convenient remote control features. However, some customers have experienced issues with connectivity and compatibility. A few users also raised concerns regarding battery life and the user interface.
This summary was generated by AI based on customer reviews.
Doesn't link. Not setup to app
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed -- unable to link with my original Nest thermostat (which I liked just fine!). Because now it is Goggle Nest. My installer couldn't figure it out either
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, JillL. We appreciate your feedback on the Nest Thermostat. We’re aware that longtime Nest users enjoy using the Nest devices from the Nest app. However, the Nest Thermostat is exclusive to the Home app because we wanted to create an integrated experience with other Google Nest devices. We also wanted to make the Google Home app as the one place you can control all your favorite Nest and other smart home devices with the Google Assistant. Other benefits include the following:
- Automatic security protections such as Suspicious activity detection, 2-Step Verification and Security Checkup.
- Your Google Nest devices and services will work together.
- One account to sign into both the Nest and Google Home apps.
- Your homes and home members will be aligned across the Nest and Google Home apps.
Our dedicated team is always ready to provide you with services and assistance for any concerns you may have here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Compatibility
not compatible
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i have to return it wouldnt work with my two wire system
No, I would not recommend this to a friend A step back from previous Nest Thermostats
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work with the Nest app (where I have all my other Nest hardware). Only works on Google Home app - returning it to the store. Also, it's not learning, it's a scheduled thermostat which seems dumbed down from previous generations of the Nest Thermostat. Pass.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi acj1,
Thanks for sharing your review of Nest Thermostat with us. Sorry to hear Nest Thermostat didn't meet your expectations and you decided to return it.
The new Nest Thermostat is designed to be set up and used in the Google Home app.
Depending on the type of system you have, you can do the following in the Home app :
- Change the target temperature
- Select a mode
- Change temperature presets
- Hold the temperature
- Turn on your fan
- Change your temperature schedule
- View your energy history
- Change thermostat settings
If you decide to give the Nest Thermostat another try in the future, and have any questions or concerns, please don't hesitate to contact us here: https://support.google.com/googlenest/gethelp
nest tstat
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not enough info yet at my T-stat doesn't have the requisite power wire for wifi t-stat
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Returned
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return! Kept getting error from app stating nest was offline, even after contacting google for help, it didn’t work. I was able to adjust temp from the nest itself just not from the app, which defeats the purpose of a smart thermostat to me.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi KJacob, thanks for letting us know about the issue. We are sorry to hear about the connectivity issue with Nest Thermostat, and that you had to return it.
Connectivity issues for Nest Thermostat may be caused by several reasons such as Wi-Fi network congestion, distance of the device from the router, wireless interference with other Wi-Fi hotspots or devices nearby and other Wi-Fi settings. Also, if the system is not giving enough power to thermostat to charge
If you would like to change your mind and reconsider using Nest Thermostat, we'd be happy to work on providing you with a better experience. We suggest using this link to reach out to our support team: https://support.google.com/googlenest/gethelp
Confi
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was hard to wire in because i was missing a wire on my furnace.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Badprint, thanks for posting your review. We're sorry to hear that you're experiencing some difficulties with setting the wiring for your Nest Thermostat. We'd like to take a better look at your furnace's wiring so we can help you with setting up the thermostat properly to avoid any damage to your device and your furnace. Please contact us on our Google Help page and let us assist you. You can reach our help page here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Connectivity
didn't like it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't know what's wrong, the product is going offline and says wires are missing, maybe they installed something wrong..
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey there, BulentA. We’re sorry to hear you came across this issue with the Nest Thermostat. This device uses the voltage from your system’s wires to keep its internal battery charged. If the power from your system is insufficient, the thermostat will run off the batteries for a while before it must turn off completely. But if you repeatedly get low battery messages from your thermostat, or if there’s another power-related message, you may need to check the C wire connection or install a C wire to provide consistent power to your thermostat and prevent the internal batteries from draining.
We can help you check for other reasons why the thermostat is behaving differently. We welcome you to visit us anytime using this link: https://support.google.com/googlenest/gethelp";\
- Cons mentioned:Connectivity
Nest Home Thermostat
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This device would NOT. Connect to our WiFi in our place in Tahoe. Returned. The main (3rd generation Nest) is MUCH BETTER. It does cost twice as much. Nest needs to market upgrades/repair parts for it however.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for your feedback. We're sorry to hear that you have already returned your Nest Thermostat. If you will ever change your mind about using Nest Thermostat, we have a dedicated team of support specialists ready to help you with your support needs by reaching out to us here: https://support.google.com/googlenest/gethelp
ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.i ended up taking this back and getting the better one.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi thattalldude, thanks for taking the time to share your feedback. We're sorry to hear that the Nest Thermostat didn't work well with you and that you had to return it.
If you decide to give Nest thermostats another try in the future, we suggest using our online compatibility checker first to ensure that your system is compatible with Nest Thermostat. Here’s the link: https://store.google.com/us/widget/compatibility/thermostat
You may also check this link to learn more about Nest thermostat compatibility: https://support.google.com/googlenest/answer/9246656
For any questions and concerns, feel free to contact our support team anytime here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Connectivity
Not This Version
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love most Nest products but this one is just not functional - it's extremely hard to navigate. The original one is the best and I've switched back to that.
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hello there. Thanks for posting feedback. We’re glad that you love the Nest products, but we’re sorry to hear your experience with the Nest Thermostat has not been ideal. We understand you went back to your original thermostat. If ever you come across questions or concerns about any Google Nest devices, please feel free to let us know here and we’ll do our best to help: https://support.google.com/googlenest/gethelp
- Cons mentioned:Compatibility
Costly Thermostat, it will ruin your equipment.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy this thermostat. It will ruin your compressor and it will cost you thousands of dollars to repair it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Martin. We're sorry to learn that you had a difficult experience with the Nest Thermostat. We suggest that you reach out to our support specialists so we can identify the cause of the issue and help find a better resolution for your device . Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Battery life
Ms
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Batteries need replace every month Auc conditioner comes on when it’s 65 degrees inside and said inside temp is 90 degrees and can’t be fixed without taking it off the wall
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi MichaelaS, thanks for bringing this battery issue to our attention. We're sorry for any inconvenience you may be having with having to replace the batteries for your Nest Thermostat on a monthly basis. If you're willing to try, we'd like to check on the issue and see how we can help you best. Our team of support professionals would be happy to assist you further with your concern by reaching out to us here: https://support.google.com/googlenest/gethelp
nest
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.did not work. got replacement from google and was a nightmare
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there mickey, thanks for your time to share your feedback with us. We apologize that this has been a less than ideal experience for you, even after getting a replacement Nest Thermostat.
We may need to have a closer look at the issue youŕe having and figure out what may be causing it. We request for your patience, and if you´re willing to give it another shot, please feel free to contact our support team once more here: https://support.google.com/googlenest/gethelp
Requires electrician
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good looking device, however requires electrician to install it.
I would recommend this to a friendNOT USER FRIENDLY
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the cheaper Nest model and it clearly operates that way. I purchased this for a grandparent and it was complicated for me to even set the temperature. I would not recommend this unless you are trying to save money. The more expensive Nest is well worth it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi TechDad, thanks for taking the time to share your feedback. We’re sorry to learn that you had challenges with the Nest Thermostat. We value your feedback as we’re always working to improve our products and services. If you need help, our support team is always here to assist you. Feel free to reach us out anytime using this link: https://support.google.com/googlenest/gethelp
BAD CHOICE
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Q: Can someone walk me through pairing or syncing my Alexa echo dot to my Sony Xb33? Thanks for any help you can give me. By Pont48 1 year ago Answer this question Q: Is the xb33 compatible with a wireless microphone? I'd lik
No, I would not recommend this to a friend- Cons mentioned:Compatibility
Oops?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had this device since…November and I’m yet to use it. Why? Because my home is old and I need an adaptor so it doesn’t short circuit. When I finally get it up and running, I’ll change my review.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, we appreciate you for sharing a review about the Nest Thermostat. We’re sorry to hear that you’re not using it yet since you need an adapter for it. We suggest checking your system’s compatibility before installing the thermostat, using this link: https://support.google.com/googlenest/answer/9246656
If you need help with the setup and installation, or for any concerns, visit us anytime here and we’d be more than happy to help and guide you: https://support.google.com/googlenest/gethelp
- Cons mentioned:Battery life
Gevorg
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looking at the product, it is not worth the price or the product. Battery is too low, didnt have a protector to put against the wall abd overall not worth it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi GevorgM, thanks for sharing your review of your Nest Thermostat. We're sorry to hear that your experience with the device didn't meet your expectations when it comes to the design and performance of the battery. Please know that your feedback here helps us understand our customers' preferences when it comes to the products we provide. This will be relayed to the right team for future improvements. If you need further assistance or have additional questions, please don't hesitate to contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
User friendly
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thermostat was super easy to set up. Ive only had it for about 2 months but its been great. It has helpful to have scheduls set up for the day as well as recommended temperature to save money.
I would recommend this to a friendThis thermostat is uncontrolable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this thermostat so I could see the temperature in my house when I was not home and adjust it on my phone. I usually set the temperature very high when I go out so that the HVAC doesn't turn on, around 90 degrees. This will sound unbelievable, but this thermostat will not allow a person to set the temperature in thier home to a certain level when they go out. When your phone is not there, it will automatically put the temperature to 83 degrees and I am told you cannot disable this feature! You can set the thermostat to HOLD your set temperature for 24 hours only when you are gone. I called Nest support twice on this issue and was told that this auto feature cannot be disabled.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there JSGG, thanks for letting us know your experience with your Nest Thermostat and we’re sorry for falling short of your support needs. The Nest Thermostat has different ways, in the Home app or on the thermostat, to manage temperature control for your home. When you set your Nest Thermostat to hold the temperature, it will maintain that specific temperature for as long as you want. But please note that you must end the current hold first before you can start a new hold to change the hold settings. This link might be helpful: https://support.google.com/googlenest/answer/10120172
Your feedback helps us improve on how we provide you and other users with better support and services. If you’d like to reconsider visiting us again, we’d be happy to help you with any concern around the performance and features of your Nest Thermostat: https://support.google.com/googlenest/gethelp