Customer Ratings & Reviews
- Model:
- GA01334-US
- SKU:
- 6427015
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers frequently mention the Nest Smart Programmable Wifi Thermostat is easy to use and performs well overall. Installation is straightforward, and the remote control and scheduling features are appreciated, as is the sleek design. However, some customers have experienced connectivity and compatibility issues.
This summary was generated by AI based on customer reviews.
No longer works with Nest or Alexa
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just got this thermostat from Best Buy today. It no longer works with Nest of Alexa. It only works with Google Home. Buyer beware of updated compatibility. It it very easy to install and it looks sleek. If you have Alexa like I do, you won’t be able to integrate it, but you can control it from a mobile device, or set it on a timed schedule like I did.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi CatO, thanks for taking the time to share your feedback. We do apologize that your Nest Thermostat isn’t working with your Alexa.
The new Nest Thermostat is exclusive to the Home app because we wanted to create an integrated experience. Our long term plan is to use the Google Home app as the one place you can control all of your favorite Nest and other smart home devices, as well as Google Assistant. In the near future, we’ll allow users to set up previous Nest devices and have full control in the Home app. Our team is working on bringing full functionality to the Google Home app so all of your Nest devices can be set up and controlled in one place.
We value your feedback as we are always working to improve our products and services. If you need assistance, feel free to contact our support team. We’d be more than happy to help here: https://support.google.com/googlenest/gethelp
Great present
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for my cousins new home they love it!! So easy to used and install
I would recommend this to a friendGood smart thermostat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like the nest brand been having it since the first one, the only think I didn’t like is it does not rotate no more.
I would recommend this to a friendgreat programmable Thermostat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.great programmable Thermostat, It has a intelligence built in and learns through daily usage and adapt wit new settings.
I would recommend this to a friendQuestion if I would buy it Again.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had the Nest for a couple years. I have had this for Google one for a year. I love the features but my new heater was not working well. None of the heater repair people know how to use it or will touch it. The two groups of heater repair people all bad mouth it. They ultimately said it was the source of the problems although there were two things found wrong after a year of trouble shooting. One said it does not support two stage heating. If you buy this you need to have repair people who know it. Good luck in finding them. Otherwise you are between a rock and a hard place as the saying goes .
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey there, DniseM. Thank you for sharing your feedback on your experience with the Nest Thermostat. We understand your frustration regarding the challenges you faced with your heating system and finding compatible repair technicians. It's important to verify compatibility between Nest thermostats and your specific heating system before installation. You can use the Nest compatibility checker: https://store.google.com/intl/en/widget/compatibility/thermostat/ to confirm compatibility. This helps ensure smooth operation and avoids potential issues. If you have more questions and concerns, please feel free to reach out to our dedicated team of specialists on the Google Help Center here: https://support.google.com/googlenest/gethelp
Nest Thermostat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Loving it! No regrets on my purchase!! I would highly recommend if you’re In the market for a smart thermostat❤️
I would recommend this to a friendAwesome place to buy from
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s simply amazing I like it & I love it.. thank you
I would recommend this to a friendThermostat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This products works perfectly. It does exactly what it’s supposed to do.
I would recommend this to a friendBuyer Beware
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Review of new 2020 Nest Thermostat I bought this product through a discount program that my utility company had. I bought two of these thermostats to go along with 4 google nest "E" thermostats that I installed about a year ago. This product is far, far inferior to the nest "E" thermostats. I hired the same electrician to install it as the one that installed my 4 other nest thermostats. Very little, if anything, came in the way of installation instructions. No where does it say that you need a C wire which apparently I needed but did not know. Therefore, when installed, the thermostats gave us an error code. This error code meant that we needed more power - i.e. a C wire. However, no where does it tell you what the error code means. Certainly not in the none existent instructions. So we didn't know. The thermostat appeared to have power as it was registering temperature, etc. So I let my electrician leave (I was paying by the hour) and figured I could resolve any issues with nest support. WRONG I now have to call my electrician back to install 2 C wires. In addition, everything about this thermostat is cheap plus it comes with no mounting plate. This apparently is a $15 option which you have to buy separately. It is much more difficult to adjust and use vs the E thermostat plus it doesn't work with the Nest app (which I use and like for my google camera, doorbell and 4 other thermostats). Apparently you must use the google home app - a very poorly designed app. Google has regressed tremendously with the production of this thermostat. I thought very highly of Google and its products until I bought these two thermostats.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, thanks for sharing your experience with us. We’re sorry to hear that Nest Thermostat didn’t meet your expectations.
In most cases, Nest Thermostats can use your system’s heating and cooling wires to power itself. However, there are cases when your system won't be able to deliver the required power anymore, especially if you´re having multiple Nest thermostats or if your system isn´t properly maintained. Having a common (C) wire helps to deliver enough consistent power to your Nest thermostats.
If you´re willing to try, you may cross reference the error code on your Nest Thermostat by cross referencing it with his help page: https://support.google.com/googlenest/answer/9703359
We're hoping you will keep using your Nest Thermostat, and if ever you need help, please feel free to contact our support team here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Connectivity
Works until warranty is done
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Before purchasing a Nest Thermostat, be aware you very well may have to purchase one again once the year warranty runs out. These thermostats are having serious issues with not being able to find or connect to any networks. But, as the Google Nest customer support told me "that's ok! You can still use it as a non-connected (dumb) thermostat!" So, $250 for a $30 thermostat. What a deal! You can read about MANY other owners similar woes on Google Nest Community forums (I'm not allowed to post a link, so search for: "Nest-Thermostat-Suddenly-can-t-find-ANY-wifi-network-Are")
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there MikeKC, thanks for sharing this issue with our support team. We're sorry to hear about the poor experience you're having with your Nest Thermostat, and for falling short of providing your support needs.
Nest Thermostats get power from your system’s heating and cooling wires. But in a small number of situations, your system may not be able to deliver enough power causing the Wi-Fi chip to fail connection with your network. IN these cases, you may need to connect a common or C wire to deliver enough consistent power to your thermostat.
A common wire is simply a wire that's dedicated to delivering constant power to your thermostat. Unlike the other wires connected to your thermostat it doesn't control heating or cooling functions.
We'd like to take another shot at improving your experience with Nest Thermostat. Please consider contacting our support team here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Connectivity
Google Dosent Care
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Everyday I regret not Going With Amazon Alexa when i use my google home devices i spent thousands of dollars on google home speakers thermostats chromecasts and i regret everysingle one of it it is super disapointing that the app layout is just the same old boring thing when they first released google home smart speakers it is not user friendly at all it is all glitchy it is a nightmare if somehow you are reading this before buying google home products dont go with amazon alexa you will thank me in the future
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi JohnA, we appreciate you for sharing your feedback and we're sorry to hear that your overall experience with the performance of your Nest Thermostat and the Home app has been disappointing. As mentioned in your previous post about the Nest Mini, If you still want to give us another chance in improving your overall experience, we'd like to help check the issues you're encountering and have our support specialists find a better resolution for you. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp
Not Delivered
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It still has not delivered. When can I get the package?
No, I would not recommend this to a friendthermostat
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like it. I can program it for any temperatures and for any times
I would recommend this to a friendWastes more money than it saves
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disconnects from Wi-Fi, automatically sets random temperatures even after all automations and schedules have been confirmed to be removed. I have this installed at an Airbnb that sees multiple vacant days per week. I set the temperature to 80°, check the next day, set to 70°. 19 hours of wasted air conditioning usage. This thing is running up my electricity bill more than any applicable in my home could.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, JordanF. We’re sorry to hear about your experience with the performance and connectivity of your Nest Thermostat. We’d like an opportunity to investigate and help you with your concerns. You’ll find our support team ready to assist you here: https://support.google.com/googlenest/gethelp
Google Nest Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot give a review, I have not installed the thermostat yet! When I do install, I'll let you know.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi there, CarlaG. Thanks for choosing the Nest Thermostat. We appreciate your excitement to try its rich features. If you need guidance with the setup or installation, the Home app will help you select the right options for you. Visit this link for more details: https://support.google.com/googlenest/answer/10125150
For inquiries or support concerns, you’re always welcome to contact us here: ttps://support.google.com/googlenest/gethelp
It's OK. Not what I was expecting.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There's no sensor's that we can associate with this thermostat?!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Shawn. Thanks for sharing your feedback about the Nest Thermostat. We're sorry to hear that your experience with the device didn't meet your expectations. The Nest Temperature Sensor can only work when paired with the Nest Learning Thermostat (3rd Gen) or Nest Thermostat E using the Nest app. If you have more questions and concerns, we recommend reaching out to our dedicated team of specialists on our Google Nest Help page here: https://support.google.com/googlenest/gethelp
Worst thermostat ever used
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is the worst thermostat I’ve ever had. It lacks 99.9% of desired capabilities including edits to eco mode. This thermostat was only used because it was free with solar setup and my old best learning thermostat had fried. I only used this as an absolute last resort. I will NEVER use this again my life and is being taken to the barn to be smashed with hammer. This is an absolute worthless device and none should ever pay money for this crappy product.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey there. Thanks for sharing your experience with your Nest Thermostat. We want to help you to troubleshoot your device and get the things running smoothly. Feel free to contact us at your best time: https://support.google.com/googlenest/gethelp?sjid=6823863584220686885-NA
- Cons mentioned:Connectivity
Doesn’t connect to internet!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Won’t stay connected to the internet! Disappointed!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi jerabow, thanks for taking the time to share your feedback. We regret to hear that you’re having connectivity issues with your Nest Thermostat.
Connectivity issues can be caused by different factors like location and distance of Nest Mini, Wi-Fi router, outdated phone and Google Home app. This may also be caused by Wi-Fi network congestion and Wi-Fi interference with other devices and/or networks. Removing other devices from your Wi-Fi might help. You can also try setting up your Nest Mini on either the 2.4GHz or 5GHz bands and see which band is more reliable.
If the issue still persists, we may need to take a closer look in order for us to understand this issue. You can always reach out to our support team here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Connectivity
Poor Internet Stability
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to like this thermostat, but after much communications with Nest and even getting a replacement, the device will not stay connected to the internet. It loses connection after hours and will not return until you reset it.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Miguelw, thanks for sharing your feedback on Nest Thermostat, and we’re sorry to hear of your poor experience with its connectivity. Having to reset your thermostat every time it loses connection is not the kind of experience we want you to have. Since the issue still persists even with the replacement unit, we’d like to have a closer look into this and learn how we can help improve your experience. Please share with us your recent case number so we can continue our investigation, here: https://support.google.com/googlenest/gethelp
Do Not Buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought two of these to replace both thermostats in my house. Both thermostats started to overheat and read the room temperature above 90 degrees. Not only does this cause the heat not to work but there is a risk of fire hazard. I spent over an hour with Google nest support doing multiple troubleshooting options that didn’t work, only to find out that the warranty recently expired as well and they would not further assist or replace. Expect to buy another thermostat as soon as this warranty expires.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, 123customer. Thanks for sharing your feedback about your Nest Thermostat. We're sorry to hear that your experience with the device didn't meet your expectations. We hear your concerns, and have taken note of it. If you need any help in the future, please don't hesitate to contact us on our Google Nest Help page here: https://support.google.com/googlenest/gethelp