Customer Ratings & Reviews
- Model:
- GA03690-US
- SKU:
- 12288878
Rating by feature
- Setup
Rating 4.6 out of 5 stars
- Range
Rating 4.5 out of 5 stars
- Signal Strength
Rating 4.4 out of 5 stars
Customers are saying
Customers express satisfaction with the product's impressive speed, ease of use, and overall performance, highlighting its great coverage, range, and simple setup. Many also appreciate its strong signal strength and sleek design. However, some customers have reported issues with connectivity. Additionally, a few users noted concerns regarding its compatibility with older routers and its price.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Setup
Great Product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great Wifi, easy setup and mantainance. Literally plug & play experience. Even for a rookie like me, the setup was a breeze.
I would recommend this to a friend Great router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great mesh network my wifi in my apartment is so much stronger I only need one but I'm def going to upgrade to the 2pk when I move into my house!!!! Great job google
I would recommend this to a friendA welcome upgrade
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I just upgraded from an Eero 6 dual band. I noticed right away how much better my devices responded. I need an mesh network to help with all my security cameras and smart home devices. Prior there were some slow loading times , but once this was installed it was I wasn't experiencing the lag that I had with my prior network. The only down side is having to add every device back, but that's to be expected when installing a new system .
I would recommend this to a friend- Pros mentioned:Ease of use
Stay with your old Google Mesh Kit
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this to upgrade our first gen Google mesh kit. Set-up was really easy, just make sure you keep the same network name and password to ensure seamless transfer from your old mesh kit to all your devices. Performance is poor compared to our previous kit. The range (although marketed as superior) is far worse than previous version. We placed each unit in the exact same spot as previous locations and Google Home reads the signal as weak. I have witnessed dropped connections consistently. In fact, during work calls my Google Meet freezes constantly. something never experienced before. And lastly, the speed test says it all. We definitely did not experience an increase in speeds, rather a decrease. I am hoping this fixes itself as sadly, this is anything but an upgrade.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi SteveV, we appreciate you for sharing a review about the Nest Wifi Pro, and we’re sorry to hear of your poor experience with its performance and speed.
It is important to check the placements of your Wi-Fi router and point, which are vital to have reliable Wi-Fi throughout your home. As a general rule, points work best when they’re no more than two rooms away from each other. For example, if the far end of your house has weak Wi-Fi, don’t put a Wifi point in that exact spot. Instead, put it part way in that direction. Try to place it in an elevated position like on a shelf.
It may also be helpful to try the following steps to see if the Wi-Fi performance will improve:
- Move the connected device closer to your Wifi router or point.
- Repositioning the points to avoid obstructions like walls, doors, and aquariums can improve performance.
- Make sure all unused devices are off and not draining bandwidth with large downloads.
- Check for possible sources of interference such as microwave ovens, refrigerators or other equipment.
- Run a mesh test to confirm placement of your Wifi points.
We’re always here to help. Simply let us know if additional assistance is required: https://support.google.com/googlenest/gethelp
Good product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I highly recommend it and enough than I expected….
I would recommend this to a friendReturn problems
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I am trying to return this product and yet I keep getting a dead end at Best Buy process will not allow me to return it. Google - Nest Wifi Pro 6e AXE5400 Mesh Router (2-pack) - Snow
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hi there, MaryvC. We’re sorry to see you ran into issues with the Nest Wifi Pro — we’d like to look into your concerns further and see what may have happened. Talk to us here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Overall performance
it works
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.works as intended so that is good, rights? 8 characters remaining
I would recommend this to a friend - Pros mentioned:Speed
Easy Installation & Improved Speed
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install & WOW results. Installation was a breeze. Much improved speed.
I would recommend this to a friend Great Riyte
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.A very good router. This is easy to install and has great signal strength.
I would recommend this to a friendSnowNesting
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I'm very pleased with the way the Google-Nest Pro is working. Initially it was a bit of an adjustment. However, once everything was fully operational it began to display its outstanding advancements.
I would recommend this to a friend- Pros mentioned:Setup
Good for $320
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy setup. Wish it had more RJ45 connections. Upgraded from older 2.4/5G single point router.
I would recommend this to a friend Good System This Far
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had this system for about 45 days now and it appears to be doing well. I would suggest Best Buy installation as it is a little “persnickety” to get the base installed properly. It replaced an ORBI system that was at its limits to provide coverage. Pleased thus far
I would recommend this to a friendBrand response from Nest Support
Posted .Hello DonS, thanks for choosing the Nest Wifi Pro. We appreciate the feedback you provided and we’re glad to hear it’s working fine. We hear your concern about how highly detail-oriented getting the base installed properly. We’re hoping you can tell us more about your feedback as this may help us improve our products and services. Feel free to contact us anytime at the Google Nest Help page here: https://support.google.com/googlenest/gethelp
- Pros mentioned:Overall performance
Love it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great in my home glad I switched will never go back
I would recommend this to a friend - Cons mentioned:Connectivity
Disconnectes more than it stays connected
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ive had it going in 4 years. I have a two point system. I have to reset the entire system on average once every month. The 2nd point in the system constantly goes offline reducing how much coverage this offers drastically. The only fix was to put it less than 10 feet away in the next room over. My father in law has the orbi system and it covers his entire home that is 2x the size of ours and goes about 75 feet+ out his yard. I cant reccomend this anymore simply because its not a set it a forget it thing like wifi is supposed to be.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hi there, ZacharyH. Sorry you’ve been running into connection issues with the Nest Wi-Fi Pro — we understand the frustration when that happens. To ensure the best possible connection, try the following:
1. Factory reset your Wifi devices: If you continue to have connection issues, factory reset your Wifi devices.
2. Check your configuration: You might need to adjust the WAN settings in the Google Home app.
3. Check your cables and connections: Sometimes loose, disconnected, or damaged cables can cause connection issues.
Here’s a link for more troubleshooting steps: https://support.google.com/googlenest/answer/13151717?hl=en#zippy=;
If you need any additional help, we’re just a click away: https://support.google.com/googlenest/gethelp?
Cashier
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Who would’ve thought a sad day could turn into a great dat after going to Best Buy. Azziza greeted me with a great big smile, asked about my day so far and kept a great conversation as she provided great service. I hope she gets a promotion soon. You don’t come across genuine people like her.
I would recommend this to a friend- Cons mentioned:Connectivity
Good for the first year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Like prior Google WiFi products these work great for the first year and then fall off a cliff of consistency. Randomly a point will go offline and you'll have terrible speeds and coverage in the area. Tech help from Google is terrible as well. Look up Google WiFi forums and it's a common issue.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey there, JavierO. Thank you for sharing your concerns about your Nest Wifi Pro. We're sorry to hear that you're experiencing some difficulties with your devices when it comes to connectivity and that your experience getting in touch with our support team was disappointing. We've taken note of your feedback about the support you received when you contacted us. It's important to us that we provide you with the best help possible in finding a better resolution for you. If you're willing, we'd like to help you troubleshoot your concerns. Please reach out to our dedicated team of specialists again on our Google Nest Help page for immediate support here: https://support.google.com/googlenest/gethelp
Simple
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Simple, reliable and attractive. It’s the router to buy if simplicity is on top of your list.
I would recommend this to a friendGoogle - Nest Wifi Pro 6e
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.With two mesh routers I have been able to get excellent signal coverage on the ground floor (router on the first floor) which was a problem earlier.
I would recommend this to a friendAmazing Mesh System
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After I updated my regular router with extender for the Google Nest Wifi Pro I noticed an incredible changed on my internet connection. It distributed the bandwidth according to the device needs. It is great !
I would recommend this to a friendGreat budget mesh router for 6e
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, could use some tweaks to device prioritization tweaks and customization options but overall they work great and for pretty cheap compared to other wifi 6e mesh router systems
I would recommend this to a friend