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Customer reviews

Rating 4.3 out of 5 stars with 1627 reviews

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Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.5 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers express satisfaction with the product's impressive speed, ease of use, and overall performance, highlighting its great coverage, range, and simple setup. Many also appreciate its strong signal strength and sleek design. However, some customers have reported issues with connectivity. Additionally, a few users noted concerns regarding its compatibility with older routers and its price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 1,627 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Google works

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the previous model and it was working fine with a few drops here and there. That system was fried when my house was struck by lightning. When I chose this, it went on sale so it was a must buy for me. It has performed better and worth the buy, especially when its on sale. Must have!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Google nest

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really love this. I pay for 500 mbps and with my setup with this I get around 500-700 just varies on the time.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Bought more for new install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I boght a Nest wifi pro about a month ago and so pleased with it. So I decided to buy 3 Nest wifi pro in bundle for another install. They are great for fast connections and execellent wifi coverage.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Perfect replacement for Apple airport

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were Apple home pod and air port users for years.. the support for both finally lapsed and I required a similar WiFi net for home hub. Google hit a grand slam home run. Very easy to set up! Extremely user friendly.. rarely crashes unless service crashed and all nest enabled devices work like Swiss times piece.. would buy more if needed

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great product once u get past the installation.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lets start with pros: The speed of Wifi 6 is wonderful! Much improved from Google wifi (first gen is what i had) shipment came on time & clean protected package so I appreciate Bestbuy for the timely manner. The con: The setup was nothing short of horrendous. This new Home App setup for all devices was the single worst idea. it was better when each item worked seperately. Once you set it up DO NOT allow for the Nest Cloud service. I wasted 2 hours of troubleshooting to find that it connected to the internet once i turned it off. Save yourself 2 hours. I had to completely remove my original mesh & backhaul & install them 1 by 1 & on mesh. Then you need can go back & install the ethernet backhaul which required multiple resets. If you are not using wired backhaul then once you install the mesh power cycle each 1 again. Once i had it running they all started going offline until i rebooted them all. Make sure you dont need the internet when you set this up. Patience is going to be key. I gave it 4 stars because long term this is a great improvement & its not bestbuy fault that the setup is really difficult for someone who hasnt used nest before. I love Nest but the setup needs to be improved.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Excalibur, thanks for giving us feedback about the Nest Wifi Pro, and we’re sorry to hear of your difficult experience with the setup. We can imagine how much time and effort you’ve put on this, and we’re glad that you’re able to fix it. We’ll pass this information along to the right team for future improvements. Meanwhile, if you come across any questions or concerns about the Nest Wifi Pro, you’re always welcome to contact us here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this after realizing one of the mesh routers needs to be hard wired to our home router. We weren’t getting Internet across our house, so these got us the full coverage we needed!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Big improvment from the previous version.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the previous two versions of the Google Router. I liked the simplicity and easy of use. I also liked that it was pretty much "hands off". The software updated itself anytime there was an update. I wanted more control over my networking, so I replaced them with another mesh networking router. It was fine for the time being, but wanted to at least have Wifi 6E. When I started getting disconnects and power cycling would not help, I decided to go back to Google Nest. I bought the 3 pack, which is a tad bit overkill for my 1800 sq foot house. I do have two stories and do have two of axis points on either sides of the 2nd story. I was pleasantly surprised at the range and capacity these routers can handle. If you need extra LAN ports, you can purchase an inexpensive Networking Switch and plug that up. Since moving to the Wifi Pro 6E, I have had zero issues or problems with my network. If you are looking for a Mesh Router that is stable and will keep you updated, this is the router to get.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Setup

    Rated 5 out of 5 stars

    2 thumbs up

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent choice for replacing my older Apple base stations. The price seemed justified, considering I plan to use these for many years. They provide ample coverage for a single-family home of 1500 sq ft, including the backyard, without any issues. Simple setup.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Ease of use

    Rated 5 out of 5 stars

    Mesh Networks Are The Only Option

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic mesh network. Upgraded from a first generation eero and it lives up to the expectations. Very easy to setup, easy to use features. Easily covers two stories and a basement.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Router

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, wish it still have built in speakers at the mesh points though.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great internet speeds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, I get like 224% of my internet plan. Prob just won’t buy from Best Buy again

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Mesh is not messy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and work great. Secong batch I've used of these.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Range is crazy!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely what i needed!! I was having problems with range, now im getting signal all the way in the back yard! The wifi mesh system works great, and works seamless with the google app!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great WiFi once setup is complete

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working great for the past month providing strong signal for all my IoT devices throughout a 2500 sq ft area. A few user interface issues during setup but once up, no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    It works as I expected.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So is working as I expected, the internet in my home now is fast than ever, the best thing is thar chou have the chance tonuse an internet cable in every unit to wired conect a gaming pc. The speed increase is the reason for my five stars score.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 3 out of 5 stars

    Strong contender

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to return the product just because I did not like the UI of it. No advance features but the speeds were great and very minimal configuration required

    I would recommend this to a friend
    • Brand response from Google Team
      Posted .

      Thanks for giving the Nest Wifi Pro a go, Guyinphx. Even though you’ve returned it, we’d appreciate any additional feedback you can provide — when you get a second, here’s a survey to share more: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG madebygoogle

  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Google Nest

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From 1 gb/sec internet speed the Google Nest enchanced the wireless internet speed from 8 to 30 mgbs/sec to over 300 mgbs/sec. It was super easy to setup and would recommend for those not familiar with mesh wifi systems.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    Price

    Rated 5 out of 5 stars

    great Google product

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    like the app, and the easy troubleshooting. pretty much hassle free. Price was high but get this before any other products.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Very fast

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very fast and no connectivity issues. Works extremely well in my 1890’s home. Very easy to set up!

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity, Price

    Rated 3 out of 5 stars

    Fast speeds when actually connected

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like how it's nested, no pun intended, and integrated within the Google Home app making it easier to access the router settings and make any changes necessary. It doesn't take up a lot of space and it's minimal. When it's actually connecting then the speeds are pretty up there. However, there is a ton of latency and it needs to be restarted all of the time. Plus it only has one ethernet port and you can't choose dual band, it chooses for you. Lastly, WPA3 is a nightmare for older devices and it doesn't allow you to set it to WPA2 WPA3 mode. And oh one more thing, it's terribly priced. It should be 150 at the most.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there TheAsifer, thanks for reaching out. We appreciate your insights on the new Nest Wifi Pro. We do apologize for the latency that you experience with it, and the difficulty in setting up your older devices, using older security encryption methods. We'll take the details you provided us into account and see how we can further improve our products. However, we'd like to look more into the latency issue you shared with us, and see how we can further isolate the issue and work on improving your experience. Our support channels are open around the clock, you may contact us by using this link: https://support.google.com/googlenest/gethelp Nest