Customer Ratings & Reviews

VERY easy setup. Great coverage with strong signal

I previously had the original Google Mesh WiFi system, which worked well until one point stopped connecting. After some consideration, I decided to “upgrade” to the Nest WiFi Pro — and I truly regret that decision. This has been nothing short of a nightmare. From day one, the Nest WiFi Pro has been unreliable. The points go offline constantly with no warning, and the app often falsely reports that everything is working fine. I ignored the negative reviews and assumed they were isolated cases — big mistake. This system is completely unstable and not worth the hassle. Google customer support has been equally disappointing. They repeatedly walked me through the same generic troubleshooting steps with no real results. Eventually, I escalated the case to a supervisor, who gave me incorrect information and refused to offer a full refund, citing that I purchased the system through Best Buy. I reluctantly accepted a replacement option. I was told to order a new system from the Google Store, and a temporary hold would be placed on my card until I returned the old one. Instead of releasing the hold, they charged my card, and now I’m being told that my only refund options are Payoneer or store credit — seriously, how can a company as large as Google not process a basic refund? To make matters worse, while waiting on the Payoneer link (which still hasn’t come), they sent me another replacement unit — which I’m now also apparently responsible for returning. I still haven’t been refunded for the original replacement, and the new unit is just as unreliable as the first. This whole experience has been frustrating, time-consuming, and costly. Do not waste your money on the Nest WiFi Pro.

Great speed, but not sure how solid it is as a 6e solution. Might try a competitor or wait for cheaper wifi 7. I do get my full bandwidth down from the ISP now. An improvement over the regular nest.

Great coverage and speed! Finally have a solid connection in every corner of the house

Had to give 4 stars due to the crazy setup process. I’ve used Google Mesh routers for years, and recently upgraded to the Nest Pro. I’ve done the setup for these types of routers numerous times, but the Pro setup was crazy. After over 3 hours of trouble shooting, doing exactly what your supposed to, I couldn’t get my 2nd and 3rd router setup. I kept getting a connection error. No matter how many times I wiped the network and started over, or used another one of my mesh routers as the main one to setup, I still had the issue with the 2nd, and 3rd device. I finally found a post the next day where the person said that if you are having connection issues when trying to pair your other devices, to just plug the Ethernet cord into your paired main router, then into the one you are trying to pair, and it will work. I couldn’t believe it, but it worked, and I was up and running within minutes after that. So, if your having issues, just do that and save yourself the headache. In the end, I love the Nest Pro routers, the setup was the no so fun part.

Very easy to setup and maintain. I set these up for my Mom as she was having to stand in 1 place in her house to talk on the phone. Now with the Nest and wifi calling, her phone works everywhere.

Really easy to set up and it provides strong Wi-Fi throughout the house.

Love these new Nest Pro 6e Routers. Superfast, easy to install. Longer Range, great for big houses.

Great Speed and Range. It’s awesome having everything connected to my Google home.

We love this upgrade, we had our previous Google Nests for over 5 years. No issues at all and speed is better throughout the house.

Very easy setup and works great much faster than older google nest

The set up is so easy. They are consistent and reliable. But I had to upgrade to a 3-pack in order to get decent service at the far end of a 2200 sq ft house! That’s so much less than advertised.

With one google pro it covers my entire apartment. Great value and great speeds.

1 Gig service. Using the latest firmware available, only seeing 800 Mbps at the router (wired). Randomly getting 50 Mbps down 6 feet away from the satellite even though the Nest app reports an excellent wireless backhaul connection. Have to turn on/off the wireless on the device to fix the issue temporarily, but still getting middling speeds. Setup was easy using the app. Very limited customization available and no web interface. Don't forget to enable WPA3 if you want to use WiFi 6E. Replaced this with an Orbi setup. Much more expensive, but I'm getting 400 down OUTSIDE of the home. Can stream music now in the garage without using data!

Took maybe 15 minutes to set up, range is decent, price is very high.

Wish it worked with older Google nest points. Was not told when purchased. Had great experience purchasing.

Upgraded from google Wi-Fi generation 1 three pack. Noticeably performance and range coming from gen1.

Integrates well into the Google ecosystem. If you aren't already a Goole user I would look elsewhere. Lack of advanced features, 2.5Gb, and "cloud" integration cost it a star. Connectivity and speed is great though!

I love the design and ease of use, but it didn't work with my Sonos system, or rather, my Sonos didn't work with it. Otherwise I think it is great for a easy, low maintenance setup

Excell t and easy mesh router system. Super easy to set up and add u its if needed. I love the ehternet connections on each router. Wish it had more than 2 but I think overall it is a good system and super easy to set up. I have not had to do any mainatanance or troubleshooting but the app makes it super easy to do so. Only down side is you cannot control which bands you want to use or change some advanced settings.