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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1627 reviews

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Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.5 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers express satisfaction with the product's impressive speed, ease of use, and overall performance, highlighting its great coverage, range, and simple setup. Many also appreciate its strong signal strength and sleek design. However, some customers have reported issues with connectivity. Additionally, a few users noted concerns regarding its compatibility with older routers and its price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 1,627 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Improved Household WiFi

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely easy to set-up (easier than anticipated) and worked perfectly right away. We had immediate improvement to our WiFi throughout the house. The app is simple to navigate.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! Much better than the old version. No nest router needed

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good Mesh.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Google mesh router is reliable. So far no issues. But you don’t have to keep the routers as close as you can to get then fastest speeds.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Amazing upgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from the first gen mesh router and the difference is night and day. My ping test went from 600mb to 850mb. The installation took less then 10 minutes.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Mattehatter, thanks for giving us time to share your feedback on Nest Wifi Pro, and we’re glad to hear that the installation took you less time. We hope you’re making the most out of its features and performance, and if you run into any concerns or questions about the Nest Wifi Pro, please feel free to contact us anytime here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good, the entire house is covered in wifi. I find that the further you get from the main hub the slower the internet is.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Good Product But Complicated.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mesh routers sometimes aren't easy to connect. I had issues connecting, had to call Google support to get them to work. Since purchasing them, everyday some of my smart home products just stop working. I restart the mesh routers and they just start working again. I also had to set them up about 20 feet apart to get a good signal.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi, Vic867. Thanks for your review. We understand your frustration. Mesh routers can be a fantastic way to achieve whole-home Wi-Fi coverage.The ideal distance between mesh points can vary depending on your environment, experiment with placement to find what works best for your home layout. If you've tried these steps and are still experiencing issues, don't hesitate to contact our specialist support.They can provide further assistance and personalized troubleshooting based on your specific setup. Nest

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Nest WI Fi Mesh routers saved us a bunch of money. We were able to extend our internet out to a detached garage rather than running a whole new internet line. Easy to use and worth the money for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Finally got a WiFi extender that works!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally got something that works to extend my WiFi range! Xfinity WiFi extensions were a waste of money.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Upgrade from Original Google WiFi

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this when on sale to replace my original Google WiFi. Three of these were able to cover what I needed five of the original. Stepped improvement in speed as well.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Bad internet fixed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was having issues with my wifi due to the location of my router. Installed these and fixed the issues. Also easy and quick set up.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Router Works Great!!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works Great! Would recommend to everyone! Fits my Needs!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Review Google Nest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product works well and easy to install. Thank You

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Worked…until it didn’t

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased in August and it worked great until about November. At that point required weekly reboots due to poor speeds. Spent way too much time on the phone with Google support, went through and changed settings which helped for about a week. Now we are back to rebooting AT LEAST once a week. Also, since working with Google support and changing various settings several of our devices will no longer connect to the internet through the network. I would recommend going with another product.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there. Sorry to see your experience with our support team and the Nest Wifi Pro may not have been the best. We’d be happy to continue looking into your concerns and find the best solution we can — when you find a second, talk to us here: https://support.google.com/googlenest/gethelp madebygoogle

  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    The best router available

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My favorite router, easy setup and I have never had any real problems with connecting multiple devices!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Google Nest Routers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These router's have increased the range and speed of out wi fi significantly. We have a split level home with the modem in the basement, and now we have no dead spots or even weak spots. very impressed.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worse mesh connection than the older version

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very disappointed with the stability of the mesh network. I upgraded from the prior nest Wifi system and this one is far less stable. I'm constantly losing connection and having to reset the system. I was about to return it but learned that best buy has a 15 day return policy. I'm at day 21. Now I'm stuck with $500 worth of useless routers. Unless you plan on backhauling this with Ethernet don't waste your money. I'll be shopping elsewhere for electronics in the future due to best buys ridiculous return policy.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there, John. We’re sorry to hear you've been experiencing the stability issues with your Nest Wifi Pro. We’d like to take a closer look at your network setup and see if we can help improve your connection stability. When you're ready, reach out to us here: https://support.google.com/googlenest/gethelp madebygoogle

  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    Personally Disappointed But Probably Work Well.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not compatible with my mesh network of previous generation Google WIGI units. Didn't say so on the box, had to return, waste of time. Probably worth the upgrade in terms of speed but pain in the rear to have to replace all 6 of my previous generation units and then spend 2 hours programing everything.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, we're sorry to hear about your experience with your Nest Wifi Pro — We would appreciate if you share your thoughts about your device it helps us to improve in the future: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG Nest

  • Rated 4 out of 5 stars

    Just works

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and integration with the Google Home app. Good performance and range enough for a one bedroom apartment.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Flawless connection!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast connection and super reliable. No troubles since release, which is a good thing. IPHONE USERS BEWARE: if you have an Apple device, you need to turn OFF your private relay (if you have one) and also Limit IP Tracking and Private Wifi Address.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Started with the first google router. Moved ingo a house made of solid brick. Work from home. Needed better speed and range and this has eliminated all my issues. Can use smart tvs, computers gaming. All while working from home.

    I would recommend this to a friend