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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1627 reviews

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Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.5 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers express satisfaction with the product's impressive speed, ease of use, and overall performance, highlighting its great coverage, range, and simple setup. Many also appreciate its strong signal strength and sleek design. However, some customers have reported issues with connectivity. Additionally, a few users noted concerns regarding its compatibility with older routers and its price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 1,627 reviews
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Return

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I took it back because it didn’t meet my needs. It was easy to set up and not enough use to test it properly

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, MikeF! We're sorry to hear that you already returned your Nest Wifi Pro since it didn't quite meet your needs. We still appreciate that you gave it a shot. We're still looking forward to having you as one of our customers in the future. If you ever reconsider trying out any of our Google Nest products, we'd like you to know that we're here for your support needs. Our support team would be happy to answer any questions you have and you can easily contact us using this link: https://support.google.com/googlenest/gethelp Nest

  • Rated 4 out of 5 stars

    Good, not enough power

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these tp replace an older Netgear Orbi router. That device ran my entire home and yard with only 2 devices but had almost zero customization options. The Google lets me shut off each device as I need to and limit the kids time online. I love all the customization, only wish that the 3 devices were enough for my entire home.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Never disappointed.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are familiar with Google products, it is very simple to set up. The range works great for my one story home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful Simple System

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfectly going from a second story down to the first floor and into a far reaching area of a new house extension. Easy to install--just follow directions

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great router for a decent price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a refurbished one and got almost a brand new. Easy to set up and use. I have sent it to my parents in India.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed the dead spots.

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy mesh wifi system. Fixed our houses dead spots.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    A great system that works perfectly

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased a quality router many years ago and it was just time for an update. This new system is amazing. Everything runs at light speed. A great purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Decent but good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup process is decent not as bad as many make it out to be but once the product is setup it gets the job done!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Google Wifi 2

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Google wifi is a good mesh network. Offering it in a 2 pack is very handy.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great way to Mesh

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device. Got it to add to my mesh. Wifi reaches all over the hosue now. Easy to set up in google home app. Love the wifi 6 for my newer devices.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    GREAT PRODUCT

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WORKS GREAT, EASY SETUP THOUGH GOOGLE HOME. SUPER FAST CONNECTION.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Love Google Nest Products

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the old Google Nest Router. Tried this newer version. So far so good. Better than paying a monthly fee to my Internet provider

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Best Buy Employee

    Rated 5 out of 5 stars

    Excellent product!

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] We have Xfinity as our ISP and had NO compatibility issues and it was a very easy set up. These give us our full wifi speed that we are paying for in all rooms.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Mesh This

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great option for a home router. I have a house that is 5k sf so I have one on each floor. All my devices connect with no issue and it was so easy to setup.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was the best thing for our money, we have WiFi now in our bedroom and have not had any problems

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    It works.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was recommended by a BB employee, and once I got it set up, then everything worked flawlessly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Highest quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best product ever, eady to install and easy to manage

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    worst google product ive purchased

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    garbage. terrible range and unstable connections. Less functionality than old nest wifi

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hey there, PatrickjK. We’re sorry to hear the Nest Wifi Pro wasn’t quite what you were looking for. Here are a few tips to getting the best possible connection:

      1. Your device is far from your Wifi router: often moving your device closer to your router or point will result in improved connection.
      2. Building materials and other objects may slow your connection: if possible, try to use your device within a clear line of sight to your router or point.
      3. Some devices do not support the faster Wi-Fi standards: speed is dependent on both the router or point and the device that is connected to it. If you have an older device, it may not support the latest standards for the fastest speeds.

      For more information, here’s a link: https://support.google.com/googlenest/answer/7578264?hl=en&ref_topic=7620336&sjid=14351523150742169093-NC madebygoogle

  • Rated 3 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product however if you don't have device that are compatible I wouldn't purchase until you upgrade them. Additionally, the wifi 6.0 didn't really make my network much faster.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Thanks for sharing your thoughts on the Nest Wifi Pro, Rabbit. If you ever run into any questions or concerns, don't hesitate to reach out to us here: https://support.google.com/googlenest/gethelp madebygoogle

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Google nest

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great boost for home WiFi. Easy to set up as well!

    I would recommend this to a friend