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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1627 reviews

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Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.5 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers express satisfaction with the product's impressive speed, ease of use, and overall performance, highlighting its great coverage, range, and simple setup. Many also appreciate its strong signal strength and sleek design. However, some customers have reported issues with connectivity. Additionally, a few users noted concerns regarding its compatibility with older routers and its price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 1,627 reviews
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Only complaint is admin panel/eth bottleneck

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works incredibly well and is consistent. Pros: easy to setup and manage for basic settings and IP reservations. Able to monitor outside network. Cons: can only edit and change settings from google home app. Cannot change any settings on default gateway and makes DNS settings hard to change. No ability to set a VPN for entire network but wouldnt recommend that anyways.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi JonathanT, we appreciate your views on the new Nest Wifi Pro. We're happy to hear that you had an easy time setting it up, including managing the settings. However, we do apologize for some of the limited features that you would have preferred to be available on Nest Wifi Pro. We'll take this information that you provided us into consideration and we'll make sure to pass this along to the right team. We recommend keeping an eye on our blog site for new on the latest products and features we offer here: https://blog.google/

      On the other hand, if you have any questions or concerns you would like us to address, feel free to reach out to us here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Excellent wireless mesh network

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the strongest mesh network I have used so far, all of the latest security protocols and wireless coverage from these units is great,

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Not a smooth or easy transition!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded from a prior Nest Mesh. I read that if I kept User and PW the same, everything should sync. Well maybe 2 things sync'd. I've had to reset everything else. Still haven't gotten 1 arlo camera to reconnect. Very frustrating.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Google Nest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall good product. Sometimes feels like using as an access point does not reach far even when two rooms away.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    meh

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took a LONG time to configure because it kept going offline. Range doesn't seem to be as good as the original 1st gen Google Wifi that I replaced. But once I figured out where to put each router and not go offline, the internet seemed fine. Debatable whether this was an upgrade over my original 1st gen Google Wifi. More tech savvy customers will probably not choose this.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, Alvin. Thank you for your feedback on the Nest Wifi Pro. I understand that you experienced some connectivity issues during setup and that the range of the new system is not as good as your original Google Wifi. We can understand how frustrating it would be to have to keep troubleshooting the system in order to get it working. Despite the issues you experienced, it sounds like you are generally satisfied with the performance of the Nest Wifi Pro once you were able to get it working. I'm glad to hear that the internet speed seems to be fine. If you have any specific queries and needed technical assistance, please reach out to our dedicated team of specialists on the Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    My nest

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it. Solved our streaming issue and now I am not having to pay for a router.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Wi-Fi router.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very beautiful Wi-Fi device. It works very well and I have been very happy with the quality of the connection. I highly recommend this. Very aesthetically pleasing and works fantastic.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pleased as solved wifi problem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with the extension as it allows wifi to pool system and casita about 30 feet away.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    I do not recommend

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think this has to be the worse WiFi router I have ever used. It won't stay connected to the modem, the satellite extenders do not stay connected to the router nor do they extend the range. I have a satellite in the garage, it's probably 25 feet away from the router and it can't stay connected and everything that I count on to be connected are constantly off line. These things aren't cheap and it's maddening that I'm going to have to purchase something else. Pure crap.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, Bill. Thank you for sharing your concerns about your Nest Wifi Pro. We're sorry to hear that you're experiencing some difficulties with your devices when it comes to connectivity. We care about giving you the best assistance we can and figuring out the root of the problem you're having with your device. Please reach out to our dedicated team of specialists on our Google Nest Help page for immediate support here: https://support.google.com/googlenest/gethelp Nest

  • Rated 4 out of 5 stars

    Great Mesh System

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mesh system for the price, especially if you're already invested in the Google Nest ecosystem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No brand is better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Google customer service was able to help me setup the mesh and my Arris modem. More companies need to realize customer service is everything

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Mesh Router, need more points than expected.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work well, however, it would seem that you need more points than what is detailed in the product description

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Disappointed

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to hook up. Loses internet connected more than my outdated router

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, Brodie. Thank you for choosing Nest Wifi Pro. We can see that you're having some difficulties with connectivity and would like to help. We recommend checking your Wi-Fi network to see if your bandwidth is congested, which may happen if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. These few steps can help:

      - You can try restarting your router to reset your internet connection.
      - If you have a lot of open apps on your phone, they can slow down its overall performance. Try closing some apps.
      - If that doesn’t work, you can try restarting your phone or device.
      - Other devices in your home may be using a lot of bandwidth. You can temporarily stop a device’s bandwidth use by quitting an app or program, disconnecting it from Wi-Fi or ethernet, or by turning it off.

      If you've done these steps before or if the issue still persists, reach out to us at the following Google Help link for further assistance: https://support.google.com/googlenest/gethelp Nest

  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Constant WiFi drops. No fix to date.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this product to replace a previous google mesh network that had intermittent connectivity issues. Once installed, I had the same issues and learned that this was a k own issue from google and to date has not been fixed. This will be my last purchase from Google.

    No, I would not recommend this to a friend
    • Brand response from Google Nest Support
      Posted .

      Thanks for reaching out about the Nest Wifi Pro, EdS1. We’re sorry to hear about those connectivity issues — we understand how frustrating that may be. Here’s a couple of solutions to get the most reliable connection.

      1. Your device is far from your Wifi router: often moving your device closer to your router or point will result in improved connection.
      2. Building materials and other objects may slow your connection: if possible, try to use your device within a clear line of sight to your router or point.
      3. Some devices do not support the faster Wi-Fi standards: speed is dependent on both the router or point and the device that is connected to it. If you have an older device, it may not support the latest standards for the fastest speeds.

      For more information, here’s a link: https://support.google.com/googlenest/answer/7578264?hl=en&ref_topic=7620336&sjid=14351523150742169093-NC

      Don’t hesitate to reach out to us here: https://support.google.com/googlenest/gethelp? Nest

  • Rated 5 out of 5 stars

    Streaming again

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After my original Google wifi network crashed, i had to look for a new one. It was a challenge to setup, but it was worth the hassle.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied customer!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking to replace a router and the sales person at Best Buy recommended the Google Nest Router. I had issues with the set up, but the Geek Squad came to save the day, and could not be more satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 4 out of 5 stars

    User Friendly Mesh Wifi

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can handle high speed plans, decent reach and easy to setup.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    BUGGY-Avoid until Google updates firmware.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, the time google wifi purchase. I was looking forward to fixing all my wifi dead spots and fixing multi-room audio with my other nest speakers. While it's made multi-room audio work better, everything else is significantly less stable than my previous TP-Link Mesh network. Wifi often becomes slow for other devices on the network when streaming video. Devices prioritization sucks. It'll be fast and then slow all the time for no reason. Still have issues with multi-room audio, and nest devices get disconnected from the network. I booted up my laptop to play Jackbox TV, and people had to disconnect from wifi to have the game load properly. I thought google wifi was supposed to work, but this has been a very disappointing experience, and now I'm out of my return window. Google needs to address these issues and update us on future firmware releases. Plenty of people have had horrible experiences with these products. The product now only has a 3.7 on amazon, with 17% of reviewers giving a one-star rating. I should have researched more before spending so much money on this system. The Nest team needs to get to work and fix the wifi.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, LukeH. Thank you for sharing your review on Nest Wifi Pro. We're sorry to hear that your experience has been less than ideal when it comes to providing you with a stable network. We suggest checking the 'Set Priority Device' feature if it's enabled. When a priority device is active, the other devices have their upload speed limited to 25% of their average upload speed. You can check the link here for details on how to set the priority of your devices: https://support.google.com/googlenest/answer/6246483

      If you're willing to give it another go, we'd like to know more details about your setup so we can help find a better resolution in improving your overall experience. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Serious upgrade

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the 2 pack plus 1 more to help increase the range of my wifi and ended up getting faster speeds then im paying for.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 1 out of 5 stars

    Only seeing a 1/4 of gigabit fiber speed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its easy to setup thats about it. Google has “propped” up their built google home speed test to show you what you want to see. When i run non-google speed test like okla i get a 1/4 of my fiber speeds. I am on ATT gigabit on my eero i see 800-900 mbps on every speed test i can find. On Nest wifi pro 6e i get 100-200mbps both ways on every speed test i can find except for the built in google tool. Which tells me they are just “propping” up the speeds to make it seem like its fast. Overall 1 star will return and keep the eeros.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi astroshark, thanks for posting your review here. We're sorry to hear that you're experiencing some slow speeds with your Nest Wifi Pro. Wi-Fi speed can vary depending on a few things: the type of device you are using, distance between the device and your router or point, the frequency your devices are connected to, and physical barriers like walls in your home.

      If you're willing to give it another go, we recommend that you reach out to our support specialists so we can help you with troubleshooting steps that may improve the performance of your device. Please contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest