Customer Ratings & Reviews

Hi TheodorB, we appreciate you for sharing a review on the new Google Nest Wifi Pro. We're sorry to hear that you are experiencing connectivity drops.

We recommend trying out some troubleshooting below that might be helpful with the connectivity drops:
- Make sure any offline Wifi devices are powered on and that all cables are secure. If your device is hardwired, check that your - Ethernet cables are correctly connected to another Wifi point or switch.
- Unplug the Wifi device that is offline and plug it back in.
- Open the Google Home app > and then touch and hold your device's tile and then Settings > and then restart Wifi Point.
- Perform a mesh test to confirm your devices are working properly. Here's how: https://support.google.com/googlenest/answer/7620337
- Check that your points are within range of your router or primary Wifi point. You might need to move the point closer towards your router or another mesh point.
- Run a mesh test again.
- Factory reset your offline device, wait until the light indicates that your device is ready to set up, then add your Google Nest Wifi point or additional router or Google Wifi point again.


If the issue persists, you may contact our support team so we can assist you further with the issue. You're more thans welcome to speak to our supprt team using this link: https://support.google.com/chromecast/gethelp

Hello there, Brian. We're sorry to hear about your issues with the connectivity of your Nest Wifi Pro. We understand that having to reboot the device regularly can be an inconvenience, and this is not the kind experience we want to share with you.

It may be helpful to check the placement of your Wi-Fi router and points, which is vital to have reliable Wi-Fi throughout your home. As a general rule, points work best when they’re no more than two rooms away from each other. For example, if the far end of your house has weak Wi-Fi, don’t put a Wifi point in that exact spot. Instead, put it part way in that direction. Try to place it in an elevated position like on a shelf.

We also suggest trying these steps below:
- Move the connected device closer to your Wifi router or point.
- Repositioning the points to avoid obstructions like walls, doors, and aquariums can improve performance.
- Make sure all unused devices are off and not draining bandwidth with large downloads.
- Check for possible sources of interference such as microwave ovens, refrigerators or other equipment.
- Run a mesh test to confirm placement of your Wifi points.

If further assistance is required, don’t hesitate to contact us here: https://support.google.com/googlenest/gethelp

Hello there, AmyFaith. Thank you for providing feedback on your experience with the Nest Wifi Pro. We sincerely apologize for the frustration and inconvenience you've encountered during the setup process and subsequent issues with network speed. We understand your disappointment in the device not meeting your expectations and we wanted more details about your concerns. We encourage you to reach out to our dedicated team of specialists on the Google Help Center "Contact Us" page here: https://support.google.com/googlenest/gethelp

Hey there, Moejo.Thank you for sharing your review on the Nest Wifi Pro. We're sorry to learn that you're experiencing some inconsistencies with the speeds you're getting with the device. We recommend checking your Wi-Fi network to see if your bandwidth is congested, which may happen if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. These few steps can help:

- You can try restarting your router to reset your internet connection.
- If you have a lot of open apps on your phone, they can slow down its overall performance. Try closing some apps.
- If that doesn’t work, you can try restarting your phone or device.
- Other devices in your home may be using a lot of bandwidth. You can temporarily stop a device’s bandwidth use by quitting an app or program, disconnecting it from Wi-Fi or ethernet, or by turning it off.

If you've done these steps before or if the issue still persists, reach out to us at the following Google Help link for further assistance: https://support.google.com/googlenest/gethelp

Hi there, 2020. We appreciate your feedback on Nest Wifi Pro. We're sorry to hear that the size of the power adapter fell short of meeting your expectations. We value your feedback and have taken the details that you provided us into consideration with our future product releases. We recommend checking our blog site for announcements on the new products and features here: https://blog.google/

For any other support needs you have with Nest Wifi Pro, you may reach out to us by visiting this link: https://support.google.com/googlenest/gethelp

Hey there, johnB. We're sorry to hear you're having slower speeds with the Nest Wifi Pro. There could be a few things impacting this — here’s some suggestions to get your device running optimally:

1. Your device is far from your router: often moving your device closer to your router or point will result in improved speeds.
2. Building materials and other objects may slow your connection: if possible, try to use your device within a clear line of sight to your router or point.
3. Some devices do not support the faster Wi-Fi standards: speed is dependent on both the router or point and the device that is connected to it. If you have an older device, it’s likely it won’t support the latest standards for the fastest speeds.

For more details, here’s a link: https://support.google.com/googlenest/answer/7578264?hl=en&ref_topic=7620336&sjid=14351523150742169093-NC

Don't hesitate to reach out to us here: https://support.google.com/googlenest/gethelp