Customer Ratings & Reviews

Hi there, Steve. It’s unfortunate to hear you’re having trouble with the performance and connectivity of your Nest Wifi Pro. We can imagine how hard you tried, and we apologize for the inconvenience these issues have caused you. We’d like to have a closer look into your concerns so we can figure out a way to help you best. Please get in touch with us anytime through our support channels here: https://support.google.com/googlenest/gethelp

Hi there, Thegoldie. Thank you for sharing your review of Nest Wifi Pro. We apologize that it didn't meet your expectations.

The combined speeds mentioned are the total speeds across all bands, and they are derived from IEEE Standard 802.11 specifications based on the use of Wi-Fi 6 or later generation connected devices that support 160 MHz channels. Actual speeds can vary depending on factors such as your internet service provider, network conditions, connected devices, local regulations, and environmental factors. To better understand the issue you're facing and to provide further assistance, we recommend contacting our support team. You can reach them by visiting this link: https://support.google.com/googlenest/gethelp

Hi there, Chas7. It's unfortunate to hear that your Nest Wifi Pro isn't working and that it didn't meet your expectations. We apologize for any inconvenience this experience may have caused you.

Our dedicated team of support specialists would like to have the opportunity to check on the issue. This will help us to identify the root cause and see how we can help you best. You may reach out to us using this link: https://support.google.com/googlenest/gethelp

Hi Kevin! Thanks for sharing your experience with us. We’re sorry to hear that you're having some speed and performance issues with your Nest WiFi Pro. We’d like to lend you a hand, please contact us using this link: https://support.google.com/googlenest/gethelp

Hi there, Mike. We appreciate your time sharing your feedback and we're sorry to hear about your disappointing experience with the Nest Wifi Pro router/mesh system. Connectivity issues, buffering, and a lack of customization options can indeed be frustrating. We understand that a reliable and stable internet connection is crucial, and it can be disheartening when your experience is less than ideal. We want to know more about your concern, we recommend reaching out to our dedicated team of specialists on our Google Help Center here: https://support.google.com/googlenest/gethelp

Hello there, ddmx21. Thanks for sharing your feedback with us. We appreciate you for trying multiple Nest Wifi Pro units, but we’re sorry to hear of your poor experience with the signal coverage. We can imagine how hard you tried, and we understand that you went to a different Wi-Fi system. But if you’re willing to try the Nest Wifi Pro again in the future, please consider the placement of your Wi-Fi router and points which are vital to have reliable Wi-Fi throughout your home. Points work best when they’re no more than two rooms away from each other. For example, if the far end of your house has weak Wi-Fi, don’t put a Wifi point in that exact spot. Instead, put it part way in that direction. Try to place it in an elevated position like on a shelf.

For questions or concerns about the Nest Wifi Pro, you’re more than welcome to contact us anytime here and we’ll gladly help: https://support.google.com/googlenest/gethelp

Hello there, thank you for sharing your concerns about your Nest Wifi Pro. We're sorry to hear that your experience with the performance of the device has been less than ideal. We aim to deliver a great user-experience and your feedback here inspires us to do more. Please reach out to our team of specialists so we can help identify the cause of the connectivity issues you're having and help find a better resolution for you. You can contact us on our Google Nest Help page here for immediate support: https://support.google.com/googlenest/gethelp

Hi there JustAGuy, thanks for letting us know about the poor experience you're having with Nest Wifi Pro. We're sorry to hear that you had to return your device.

We're still hopeful that you will reconsider using the Nest Wifi Pro or any of our Google Nest products again in the future. And, if you have any questions or support needs that may arise, our support team would be happy to answer them. Please consider contacting us here: https://support.google.com/googlenest/gethelp

Hey there, Thegreatsee. Sorry the Nest Wifi Pro didn’t work out for you. Even though you’ve returned the device, we’d like to hear what may have happened — when you get a second, here’s a survey: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG

Hello there, TiffanyS. I'm sorry to hear that you're experiencing a signal loss issue with your Nest Wifi Pro. We would like to provide some assistance with your concern.

Signal loss problems can be influenced by various factors, including interference from the building materials in your home. Additionally, signal interference can occur due to Wi-Fi traffic on your network, neighboring networks, or other sources like microwaves or baby monitors. To minimize these issues, it's recommended to keep your Nest Wifi Pro devices in a clear line of sight to avoid any drops. As a general rule, placing each Nest Wifi Pro router about 2 to 3 rooms apart tends to work best. If there are possible sources of interference, you may want to consider positioning your mesh routers a bit closer to each other. Adding additional Nest Wifi Pro routers can also help create a stronger mesh network throughout your home.

If none of the steps we have provided prove to be helpful, we would like to take a closer look at the range issue you're experiencing in order to isolate it further. Please feel free to reach out to our support team using this link: https://support.google.com/googlenest/gethelp

Hello, Carlos! Thank you for your feedback regarding the Nest Wifi Pro. We value your opinion and appreciate you taking the time to share your experience. We understand that the Nest Wifi Pro may not have met your expectations, and we apologize for any disappointment this may have caused. Everyone has different preferences when it comes to their network setup. While the Nest Wifi Pro aims to offer a seamless and wireless experience, wired routers indeed have their advantages in certain scenarios, especially when it comes to specific performance needs or preferences. We wanted to know more about your concern, we recommend contacting our dedicated team of specialists on the Google Help page here: https://support.google.com/googlenest/gethelp

Hey there, DannyB78. We’re sorry to hear you’re experiencing problems with your Nest wifi Pro. We’d be happy to investigate and get your device running optimally. Reach out to us with the following link:  https://support.google.com/googlenest/gethelp

Hello there, TylerW. Thanks for sharing your experience with using the Nest Wifi Pro. We’re sorry to hear it didn’t meet your expectations.

Checking the placement of your Wi-Fi router or points can help, which is vital to have reliable Wi-Fi throughout your home. Points work best when they’re no more than two rooms away from each other. If the far end of your house has weak Wi-Fi, don’t put a Wifi point in that exact spot. Instead, put it part way in that direction. Try to place it in an elevated position like on a shelf.

You can also try these steps below that can improve your overall experience:
- Move the connected device closer to your Wifi router or point.
- Repositioning the points to avoid obstructions like walls, doors, and aquariums can improve performance.
- Make sure all unused devices are off and not draining bandwidth with large downloads.
- Check for possible sources of interference such as microwave ovens, refrigerators or other equipment.
- Run a mesh test to confirm placement of your Wifi points.

For more help, you’ll find our dedicated team always at your service here: https://support.google.com/googlenest/gethelp";

Hi ErickP, thanks for bringing this issue to our attention. We're sorry to hear about the latency issues you are experiencing with Nest Wifi Pro.

If you're willing to try, we recommend checking if your Nest Wifi Pro has the latest firmware version by simply going to the Google Home app and following the steps below:
- Open the Google Home app.
- Touch and hold your Nest Wifi Pro device's tile.
- Tap Settings > and then Device information.
- Under ""Technical information,"" check for the firmware version.
- The firmware version should be 1.63.324946 or higher.

Your device should automatically download the update via an Over-the-Air (OTA) update. However, if the firmware version is older or has a lower version than the one above, we recommend removing some of the connected devices in your network to free up some bandwidth space. Your Nest Wifi Pro should be updated after sometime. For additional help needed with your Nest Wifi Pro, our support team would be happy to help you further here: https://support.google.com/googlenest/gethelp

Hello there, Megadeth432. It's unfortunate to hear that you had a terrible experience with setting up your Nest Wifi Pro. It's important to us that we provide you with the best help possible with any concerns you may have with the device and help you explore how we can improve the performance of your Nest wifi Pro. Please don't hesitate to contact our team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp

Hi there, Gabe. Thank you for sharing your concern about Nest Wifi Pro. We're sorry to learn that you're having some consistency issues with the internet speed when using the device. This is not the experience we want you to have. We recommend checking your Wi-Fi network to see if your bandwidth is congested, which may happen if you have too many devices connected on the same bandwidth or if your network package is not enough to handle the data traffic on the network. These few steps can help:

- You can try restarting your router to reset your internet connection.
- If you have a lot of open apps on your phone, they can slow down its overall performance. Try closing some apps.
- If that doesn’t work, you can try restarting your phone or device.
- Other devices in your home may be using a lot of bandwidth. You can temporarily stop a device’s bandwidth use by quitting an app or program, disconnecting it from Wi-Fi or ethernet, or by turning it off.

If you've done these steps before or if the issue still persists, reach out to us at the following Google Help link for further assistance: https://support.google.com/googlenest/gethelp