Customer Ratings & Reviews
- Model:
- GA03690-US
- SKU:
- 6520782
Rating by feature
- Setup
Rating 4.6 out of 5 stars
- Range
Rating 4.5 out of 5 stars
- Signal Strength
Rating 4.4 out of 5 stars
Customers are saying
Customers express satisfaction with the product's impressive speed, ease of use, and overall performance, highlighting its great coverage, range, and simple setup. Many also appreciate its strong signal strength and sleek design. However, some customers have reported issues with connectivity. Additionally, a few users noted concerns regarding its compatibility with older routers and its price.
This summary was generated by AI based on customer reviews.
Bad product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wifi keeps dropping several times throughout the day. After some research, found that this is a common problem.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there! We're sorry to hear about your experience with your Nest Wifi Pro, contact us to get help and get your devices back on track, we're happy to assist you: https://support.google.com/googlenest/contact/on_social_support_inquiry?sjid=14714463870365742871-NC
Would not buy again.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although my second Wi-fi router is not far from my main router, it continues to have a weak signal and disconnects frequently.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, ChristineA. Thanks for letting us know about the issue. We're sorry to hear that you're getting a weak connection between your Nest Wifi Pro Routers. Issues with signal strength between Nest Wifi Pro Routers may be affected by Wi-Fi interference like physical barriers which may cause the limited ranges and frequent disconnections. We recommend placing your Nest Wifi Pro routers within a line of sight of each other to get better signal reception. As a general rule, points and routers work best when they’re about 2 to 3 rooms apart. As an example, if the far end of your house has weak Wi-Fi, don’t put a Wifi point in that exact spot. Instead, put it halfway in that direction. Try to place it in an elevated position, like on a shelf. You may also add one or more Nest Wifi Points to improve the Wi-Fi coverage for your home. Please check out this help guide for more information: https://support.google.com/googlenest/answer/7182840
If the issue persists, you're more than welcome to reach out to our support team here: https://support.google.com/googlenest/gethelp
Works great in apartment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I live in a old 1000 Square ft apartment and this is overkill
I would recommend this to a friendGood
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works super good for a router! Have connection everywhere
I would recommend this to a friend???
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work the way you explained it and wasn't as easy either. We are still trying to fix all our glitches.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, DRDK. We’re sorry to hear that your experience with the Nest Wifi Pro is below your satisfaction. We’ve taken note of your feedback as we’re committed to providing high-quality products and are continuously working to improve their performance and durability. In the meantime, we’d be happy to learn more about your situation further and explore potential solutions. You’re more than welcome to visit us anytime here: https://support.google.com/googlenest/gethelp
Great router, easy setup
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use and is much better than the optimum router.
I would recommend this to a friendAwesome
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.fast wifi thanks google for nest pro deluxe 2600xt
I would recommend this to a friendOpen box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered a 3 pack and only received one. I’m usually a big fan of Best Buy but I’m not happy.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, BMike. We're sorry to hear that the Nest Wifi Pro you received was incomplete.This is not the experience we want you to have. We suggest reaching out to BestBuy so they can address this concern for you. If you run into any technical questions about the device, please don't hesitate to contact our team of specialists on the Google Nest Help page here: https://support.google.com/googlenest/gethelp
I Don’t recommend this product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn’t work properly the internet is intermittent you have to disconnect and connect back to keep having internet. I don’t recommend this product
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Moiali13. Thanks for the feedback you provided about the Nest Wifi Pro. We’re sorry to learn of your poor experience with its connectivity.
You may need to restart your modem, even if your modem appears to be working fine, to establish a secure connection to the Wi-Fi router/point as Wi-Fi signal and connectivity will still depend on other factors like interference, multiple devices using both bandwidths on your router and the older Wi-Fi chips on your devices that might not be able to support these speeds. If you're using a modem/router combo, set it in bridge mode and disable its Wi-Fi functionality to avoid double NAT issues.
We also suggest these simple steps that might help:
- Move the connected device closer to your Wifi router or point.
- Repositioning the points to avoid obstructions like walls, doors, and aquariums can improve performance.
- Make sure all unused devices are off and not draining bandwidth with large downloads.
- Check for possible sources of interference such as microwave ovens, refrigerators or other equipment.
- Run a mesh test to confirm placement of your Wifi points.
If the connectivity issue persists, please contact us anytime here for additional services and assistance: https://support.google.com/googlenest/gethelp
Very Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never really worked, in and out of range, speed was inconsistent. I returned it within 2 weeks.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Mikep! It's unfortunate to hear that you had to return your Nest Wifi Pro. We're sorry for any inconvenience you may have experienced with the range and inconsistent speed issues you encountered. We're still hopeful that you will consider using any of Google Nest products again in the future. We'll do our best to provide you with a worthwhile experience the next time you try out any of our products. And if any question comes to mind, please feel free to contact us here: https://support.google.com/googlenest/gethelp
Dont recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what i expected! Online games keep cutting off and wifi calling drops calls
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, ChrisA. Thanks for your feedback on Nest Wifi Pro, and we’re sorry for the issues you've experienced with online gaming and Wi-Fi calling. We understand how frustrating it can be when your internet connection isn't performing as expected.
We'd love to help you troubleshoot and improve your experience. Here are some things we can try:
For online game disconnects:
- Visit a speed test website to confirm you meet the recommended requirements for online gaming.
- Identify devices using bandwidth. Use the Home app to see which devices are using the most bandwidth. Optimize by prioritizing your gaming device or temporarily stopping activities like streaming on other devices.
- Run a mesh test to confirm placement of your Wifi points.
For Wi-Fi calling drops:
- Check Wi-Fi signal strength: Move closer to your router or consider a Wi-Fi extender for better coverage.
- Disable VPN or other network interference: Sometimes, VPNs or other network tools can interfere with Wi-Fi calling functionality.
If the issues persist, please don't hesitate to contact our support team directly. Our representatives are available 24/7 to assist you with personalized troubleshooting and address any further concerns you may have here: https://support.google.com/googlenest/gethelp
Don’t buy this!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible! Integration doesn’t work. Could only get two of the 3 to connect at the same time!
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there Zoeswifi, we appreciate your feedback on Nest Wifi Pro. We're sorry to hear that you are unable to connect one of your points. Here are some recommended steps that you can try out:
- Check your cables and connections.
- Perform a sequential reboot. Restart your modem, router and point(s).
- Check your configuration. In most cases, you don't need to change your network configurations because Google Nest Wifi and Google Wifi use DHCP, a common internet connection protocol, by default. You might need to enter a PPPoE account name and password before the modem allows the Nest Wifi router or a primary Wifi point to access the internet. You can do this in the Google Home app's WAN settings.
- Call your Internet Service Provider (ISP).
- Factory reset your Wifi devices. Check out this link for more information: https://support.google.com/googlenest/answer/6246619
If you still experience the same issue even after resetting, we recommend reaching out to our support team for further troubleshooting and isolation here: https://support.google.com/googlenest/gethelp
Nop
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely something is wrong with this router, worse performance than the previous version
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there Valo, thanks for your feedback. We're sorry to hear that you've been experiencing a performance issue on Nest Wifi Pro.
Nest Wifi Pro has a combined speed capability of up to 5.4 Gbps. Keep in mind that the combined speeds are total speeds across all bands, and are derived from IEEE Standard 802.11 specifications based on use of Wi-Fi 6 or later generation connected devices that support 160 MHz channels. Actual speeds will depend on your internet service provider, network conditions, connected devices, local regulations and environmental factors. If the issue seems to be related to factors, other than the ones we highlighted, we recommend contacting our support team here: https://support.google.com/googlenest/gethelp
- Cons mentioned:Connectivity
I would wait
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have noticed a lot of connectivity issues since transitioning to these. Would not recommend unless they address the issue. I had no issue with the previous version, but wanted to capture the 6 band. I would certainly wait in retrospect.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi yroc, we appreciate your feedback on the new Nest Wifi Pro. We're sorry to hear that you have been experiencing connectivity issues since you transitioned from your previous Google Nest Wifi system. If you're willing to try, we recommend checking if your Nest Wifi Pro has the latest firmware version by simply going to the Google Home app and following the steps below:
- Open the Google Home app.
- Touch and hold your Nest Wifi Pro device's tile.
- Tap Settings > and then Device information.
- Under ""Technical information,"" check for the firmware version.
- The firmware version should be 1.63.324946 or higher.
Your device should automatically download the update via an Over-the-Air (OTA) update. However, if the firmware version is older or has a lower version than the one above, we recommend removing some of the connected devices in your network to free up some bandwidth space. Your Nest Wifi Pro should be updated after sometime. For additional help needed with your Nest Wifi Pro, our support team would be happy to help you further here: https://support.google.com/googlenest/gethelp
Died in first power failure
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second set of these that has dies during a power failure. Never again.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Phabphour20. We’re sorry to hear about your experience with the Nest Wifi Pro. We hear your concern and have taken note of your feedback. If you have questions or concerns, should you want to try any of the Google Nest devices or the Nest Wifi Pro again in the future, you’ll find our support team ready to help you here: https://support.google.com/googlenest/gethelp
Works sometimes
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a very disappointing mesh router. Considering returning.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Billy. We appreciate you for posting a review about the Nest Wifi Pro, and we’re sorry to hear it’s a disappointment for you. We’d like to know more about your challenges with using the device so we can help. You’re more than welcome to contact us anytime here: https://support.google.com/googlenest/gethelp
Not worth the upgrade from last gen
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible I gotvtye 2nd gen and it works better then this one
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Sergiob79. Thanks for leaving feedback about the Nest Wifi Pro, and we’re sorry to hear that your experience is below your expectations. We’d like to know more about your challenges with using the device so we can help. You’re always welcome to contact us here: https://support.google.com/googlenest/gethelp
Poor
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor poor poor poor poor poor poor poor poor poor poor poor
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, ChristopherR. Thank you for sharing your feedback regarding the Nest Wifi Pro. We apologize for the unfortunate experience you had, and we appreciate your willingness to provide more details about the issue you're facing. Our support team is here to assist you and provide you with the best help possible. Please don't hesitate to reach out to us using this link: https://support.google.com/googlenest/gethelp
- Pros mentioned:Speed
Stylish, general purpose Wi-Fi 6E Mesh router
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Google Nest WiFi Pro is the second Wifi 6E router I got to try looking to maximize WiFi speed and coverage in my 3-level home. I connected it to the Gigabit fiber Internet and was able to do the basic setup using the Google Home App 2.60.x on my Android phone. I set it up with the same SSID and passphrase I had on my old router so my 30+ Wi-Fi devices don’t have to be reconfigured. The setup went smoothly through the Home App but if you're like me and prefer manually tweaking the more advanced networking features, it would be nice to still access them via a web browser instead of just a smartphone App, but this is not your typical router plus most vendors are now going the way of the App setup. The ISP provided router was only WiFi 5, so upgrading to WiFi 6E makes a huge difference. For my main tests I used a Samsung Galaxy S21 Ultra running the latest patch level of Android 12. Normally for testing purposes, I like to test each band separately with its own SSID for 2.4 GHz, 5 GHz and 6 Ghz respectively, but I could not find a way to do that as it seems the App does not offer that option, instead it bundles them all together and it will decide for you. Moreover if you need to add another unit to the Mesh, it only uses the 6 Ghz band which has the shortest range, so it may have to be installed relatively close within 50ft or less to the main node depending on walls/furniture/other obstructions. I only have the one node version, so Mesh results may vary. Best results were obtained in the same room as the router because WiFi 6E works best the closest you are. I got an impressive 815 Mbps download speed. One floor above and about 20 feet over, the download speed was slashed in less than half coming in at 375 Mbps. I also ran multiple speed tests from Ethernet wired win10 and win11 PCs and got ~ 910 Mbps down. Those were very good results but not the fastest I’ve seen compared to all other routers I’ve tested in recent months. From a security perspective, it supports WPA 3, and comes with a number of security and parental control features that allow you to group devices and pause or schedule Wi-Fi service or block explicit content. You can also very easily set up a guest WiFi network, so you don’t have to share your WiFi passphrase with visitors. There are a few missing features that may not matter to everyone, but other routers in this price range certainly offer. For example, there is no USB 3.0 port that you could use to share files from an external USB hard drive or thumb drive to other devices on your home network and even over the Internet with the correct network security settings (use/pay for Google Drive instead?) Also, there is only one LAN Ethernet port, so if you have more than one wired device, you’ll have to add a network switch. Moreover the WAN port is only 1 Gbps, so not future proof for those multi-gigabit ISP connections. In conclusion, this Google Nest WiFi Pro router is a well performing and aesthetically smooth device about the height of a soda can and it comes in 4 different colors. It is very easy to set up using the smartphone Home App and suitable for streaming, video conferencing and all other general Internet use. Coverage can also be expanded with the built-in Mesh technology.
Brand response from Nest Support
Posted .Hi there SUHD, thanks for sharing a detailed review on the Nest Wifi Pro. We appreciate you taking the time to inform us on the features that we can improve on.
Nest Wifi Pro has a combined speed capability of up to 5.4 Gbps. Keep in mind that the combined speeds are total speeds across all bands, and are derived from IEEE Standard 802.11 specifications based on use of Wi-Fi 6 or later generation connected devices that support 160 MHz channels. Actual speeds will depend on your internet service provider, network conditions, connected devices, local regulations and environmental factors.
Also, your insight on how the Nest Wifi Pro manages the frequency band is correct. Google Nest Wifi and Google Wifi devices keep it simple by automatically directing your devices to use the band that gives them the best Wi-Fi. All radio bands are active simultaneously. Based on the device capabilities and network conditions, Nest Wifi and Google Wifi attempt to select the band that will deliver the best performance for your device. We realized that a lot of our customers have a hard time managing the features of their Wi-Fi mesh system, and Nest Wifi Pro and all our Wifi mesh devices perform the hard work for you. However, we value your feedback and we'll take them into consideration with future features and iterations of our Nest Wifi devices.
For any other support needs you may be having with Nest Wifi Pro, we recommend contacting our support team so we can assist you. Please feel free to contact us here: https://support.google.com/googlenest/gethelp
This was a disappointment
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have been using the first gen google wifi since it came out with an etherner backhaul. Had one corner of the house with a spotty connection so Upgraded the main point to second gen nest wifi and kept the other 3 pods. Worked great for years. Saw this 3rd gen thinking it will he an upgrade but was totally let down with the range. This had worse range than first gen wifi. Hence the return and purchases 2 more nest 2nd gen routers and no more dead spot.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi GadgetMan24, we really appreciate your feedback on Nest Wifi Pro, and it’s unfortunate to hear it didn’t work well. We can imagine your excitement for the new version, and we’re sorry to hear it fell short of your expectations. We understand that you’ve returned them for the previous versions, and it’s good to know that your connection is now optimal. If you come across any concerns around the performance and functionality of the Nest Wifi, or for any questions about the Nest Wifi Pro should you want to try it again the future, let us know by contacting us here: https://support.google.com/googlenest/gethelp