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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1623 reviews

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Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.5 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

84%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 45 Showing 881-900 of 1,623 reviews
  • Rated 5 out of 5 stars

    Google

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good!! Works well really good for small businesses

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We are connected everywhere.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally our three story home has goo wifi in every room

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great quality and easy to set up

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Google Mesh network is extremely easy to set up and customize. Would recommend

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Severe speed loss and inconsistent performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Nest WiFi Pro expecting near-gigabit Wi-Fi performance on a 1 Gbps internet plan. In reality, Wi-Fi speeds are consistently capped around 300–600 Mbps and often fluctuate heavily. My ISP (Spectrum) has fully verified the line and modem. Direct wired connection to the modem delivers a stable 900+ Mbps, so the issue is clearly with Nest WiFi Pro. I tried everything: factory resets, swapping router and mesh point, changing DNS, power cycles, and multiple tests on different devices (MacBook Pro and iPhone). Nothing helped. Google support was extremely frustrating. The chat is buggy, messages repeat, agents contradict each other, and basic networking concepts are misunderstood. After more than 2 hours, no real solution was provided. If a 20–40% speed loss is considered “normal,” this should be clearly stated in the product description. For the price, this performance and support quality are unacceptable.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there. We’re sorry to see your experience with the Nest Wifi Pro and your time with our support team wasn’t the best — we get how frustrating that can be. We’d be happy to investigate further and get a solution for you. Reach out to us here: https://support.google.com/googlenest/gethelp madebygoogle

  • Rated 5 out of 5 stars

    Excellent product as advertised.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have worked great for me, very easy to setup and use!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it and it’s perfect when you are traveling especially. I like using it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Next Gen Simple Wi-Fi

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Router works great with the Google Home App and makes it easy to manage your network devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Router

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This set is a monster. I have set up one in my home and another one in casita works great. Absolutely loving it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Google Mesh Pro Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I added the Google Nest Wifi Pro 6e to my existing Nest Wifi network because the configuration of my house was making it hard to get a signal around the house. Adding the single mesh has definitely made a difference. I still get some spotty hit and miss with signal in the room farthest from the modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    wifi pods

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good for what they do and there pods are cute for dispaly in your home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy Setup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup. Improved our Wi-Fi range and strength immediately.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy setup

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well; good coverage. Set up was easy, including guest network.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super Wi-Fi

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router system. Easy setup and syncs up with all my other Google home products!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Sadly disappointed for the first time in long time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mesh is terrible to be honest. Had to disconnect one of of the extension pods due to severe lag between them — over 800ms lag time while trying to game on it. Definitely requires Ethernet direct connection between pods which defeats the whole purpose of a mesh.

    No, I would not recommend this to a friend
    • Brand response from Google Nest Support
      Posted .

      Hi there, StevenL. Sorry to hear you're running into lag with the Nest wifi Pro.. There could be a few things impacting your connection — here’s some suggestions to improve your speed:

      1. Your device is far from your Wifi router: often moving your device closer to your router or point will result in improved speeds.
      2. Building materials and other objects may slow your connection: if possible, try to use your device within a clear line of sight to your router or point.
      3. Some devices do not support the faster Wi-Fi standards: speed is dependent on both the router or point and the device that is connected to it. If you have an older device, it’s likely it won’t support the latest standards for the fastest speeds.

      For more information, here’s a link: https://support.google.com/googlenest/answer/7578264?hl=en&ref_topic=7620336&sjid=14351523150742169093-NC

      If these tips don’t help, reach out to us here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Wi-fi problems.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solved all our problems. Even cleared a wi-fi fault on our alarm system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well with all google product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good coverage. I still receive drop in service but not as often as before. Overall good purchase

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, Chii! Thank you for sharing your experience with your Nest Wifi Pro. We'd like to know more details about the drop in service you're having so we can help find ways we can improve the performance of the device. Please reach out to our dedicated team of specialists on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Buy it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical at first sounds to good to b true but it is worth the money its does what it's supposed to do luv it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy set up.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy set up. No more connectivity issues. Blends in nicely with the decor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect but

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product, especially for large homes or large distances

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Internet product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product through satisfied, no issues easy to access on my phone app

    I would recommend this to a friend