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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1623 reviews

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Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.5 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

84%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 1,623 reviews
  • Rated 5 out of 5 stars

    good but not cheap

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    expensive but good and work with Google home obviously

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing product!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live in a 3 story town house and this gave me complete wifi coverage on every level.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    No stability with connection speed

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Speeds not consistent., poor reach between floors and when in closed doors (same level rooms) Planning to move on with TPLink (which has no issues for 3 years before switching to this). Not worth it for the cost

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there, Barath. Sorry to hear you're having inconsistent connection with the Nest Wifi Pro. There could be a few things impacting this — here’s some suggestions to improve your speed:

      1. Your device is far from your router: often moving your device closer to your router or point will result in improved speeds.
      2. Building materials and other objects may slow your connection: if possible, try to use your device within a clear line of sight to your router or point.
      3. Some devices do not support the faster Wi-Fi standards: speed is dependent on both the router or point and the device that is connected to it. If you have an older device, it’s likely it won’t support the latest standards for the fastest speeds.

      For more information, here’s a link: https://support.google.com/googlenest/answer/7578264?hl=en&ref_topic=7620336&sjid=14351523150742169093-NC

      If these tips don’t help, reach out to us here: https://support.google.com/googlenest/gethelp madebygoogle

  • Rated 5 out of 5 stars

    Google wifi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great i use it to maximize my internet speed and for direct Ethernet to my apple tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Its a good easy to use router

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great with minimal effort. Its uses the google home app

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to set up

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up and works very well. Would definitely recommend!

    I would recommend this to a friend
  • Best Buy Employee

    Rated 5 out of 5 stars

    Sleek and easy

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] The sleek look does not look like an eye sore around my home and they work great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Great Product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic speeds and the ability to customize settings is a huge plus.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Would NOT recommend, not reliable

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In short: DO NOT BUY IT. Bought this mesh system in July and after 4 months, I started to experience constant high latency, and random packet loss. Sometimes the ping can be as high as 2000ms (when connecting directly through the ethernet from modem, I get consistent <8ms latency, but if I connect with the router, even directly through ethernet, I got random super high latency). I was not able to even finish a sentence in video calls. Very disappointed with this router. It’s 2023 and a $200+ router is not even as reliable as a $20 cheap one 15 years ago. I took the unit to Best Buy and they refused to give refund or replacement and redirected to Google customer service. Then I talked at least 10 hours back and forth with Google customer support to go through trouble shooting and they still refused to think it’s a defect unit and won’t give me a refund or replacement. In the mean time I bought another router and it worked perfectly fine. Not worth the money, time and effort on this Google router at all.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, Asdf. We appreciate your review. We sincerely apologize for the frustration and inconvenience you've experienced with the Nest Wifi Pro system. Your feedback is important to us, and we're sorry to hear about the issues you've encountered. It's disheartening to learn about the high latency, packet loss, and connectivity problems you've faced, especially during video calls and we understand the impact on your daily activities. We truly regret any disruption it has caused. To assist you further, we would appreciate an opportunity to investigate your concern. We recommend reaching out to our dedicated team of specialists o n the Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    upgraded google WIFI

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to setup. improved the wifi signal in the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google mesh system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and connected effortlessly to my router.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup. No issues so far. Very good coverage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google WiFi

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the google wifi ever since they came out but this takes the cake super fast speeds

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good signal and reliable for large houses. One of the best purchases ive made.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product, works nice. I have a 2000sq ft house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Easy to install and set-up. Looks good too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was getting really slow speeds with my old wireless router. In the teens. Now it's consistently over 400.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    riley

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great product , really enjoying it in our home. we use it for everything in our home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy does it!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and easy setup. Had it up and operting in about 30 minutes total. Fantastic coverage.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Nest WiFi Extender

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up. This covers my entire 3000 sq house and most of my 1/2 acre lot.. Works very well.

    I would recommend this to a friend