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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1623 reviews

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Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.5 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

84%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 70 Showing 1,381-1,400 of 1,623 reviews
  • Rated 1 out of 5 stars

    Not good for gaming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're a gamer don't buy this. Wired connections is always the best route for gaming which is really possible with this router it only has one Ethernet out port on the back and the WiFi signal one foot from my console was so bad it made dial up look fast

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I went from 25mgps to 450 mgps. Its a must have in wifi preformence

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not great if working from home

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Currently have Xfinity with a Netgear modem. I upgraded to the faster speeds and wanted to use mesh wifi. I saw google and thought because of the name they would be a great router, but this is not the case. I work from home and this wifi was great when it was working lighting fast, but all my calls were pretty choppy and I don't live in a big place. When it was working it was great but for work it was terrible. If I didn't work from home maybe this is a great system since the UI is really easy to use.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, FranciscoS. We appreciate you for sharing your review on Nest Wifi Pro and we're sorry to hear that your experience with using the device for work has been less than ideal. We suggest setting a priority device or changing your activity preferences to streamline bandwidth. The priority device setting gives a device of your choosing the fastest connection on your Wi-Fi network and can help with improving the quality of your calls. We recommend reaching out to our support specialists so we can help you with tips and steps in setting your priority device. You can contact us on our Google Help page here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    wow

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great and solved a wifi sharing issue.......

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product Value for money

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product Value for money. Does the work for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a charm when it comes to internet lets go babbbyyy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Needs some updates

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Experienced some issues with this model. I have the nest wifi router, and have had no issues. The pro model needs some updates. Maybe I will pickup again when everything is fleshed out

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello AliBaba, thanks for sharing your feedback on Nest Wifi Pro, and we’re sorry to learn you had some issues. We’ll be using your feedback to work on improving the products and the services we offer. If you find yourself wanting to try the Nest Wifi Pro again in the future, we’d be happy to provide you with guidance and assistance for any concerns you may have here: https://support.google.com/googlenest/gethelp Nest

  • Rated 3 out of 5 stars

    Good if you want devices as opposed to WiFi mesh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When set up, it creates (2) stations as opposed to one mesh WiFi. So, hard to manage within devices connected to each one.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, IvanB. Thank you for the time sharing your feedback about the Nest WiFi Pro. We hear your concerns, and we would like to know more about your experience with using the device. We recommend that you reach out to our support specialists and let us help find a better resolution for you, here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Google - Nest Wifi Pro 6e AX5400 Mesh Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Google - Nest Wifi Pro 6e AX5400 Mesh Router (2-pack) - Snow

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Mesh router from previus Nest Wifi Pro version

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    CANNOT HANDLE INTERNET SPEED OVER 1 GB/second

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    DOES NOT PROVIDE WIFI SPEEDS ABOVE 1 GB. If you’re like me and looking for a reliable mesh WiFi network that was top of the line and capable of your new high speed internet (2 or 5 GBps) this product is WRONG FOR YOU. I made this mistake. It’s a $400 mistake. Don’t be like me. Do your research. There are much better wifi products out there for mesh networks at speeds over 1 GB.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, NickH. We're sorry to learn that your experience with Nest Wifi Pro didn't meet your expectations. It's important to us that we provide you with the best help possible and improve your experience with your device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Easy/good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up really good wifi coverage worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast reliable easy to set up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My house is about 1200 sq ft and I get full speed and coverage in every room with just one pod. I haven't had any issues as of yet. The set up was super easy. I think just about anyone can install this router.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No complaints that I can think of. Works well, is fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect sync

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Other google smarthome products all synced seamlessly

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    A huge let down

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loses signal all the time, they don't get along well with unmanaged switches. For this amount of money you should get a better product.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, JoseG. We appreciate your feedback. We regret to hear your experience with the connectivity of your Nest Wifi Pro. If your modem is a modem/router combo, we recommend disabling the Wi-Fi functionality of the combo or putting it in Bridge mode to avoid Double NAT as it may cause connectivity issues. When you enable bridge mode on your ISP combo, it'll turn off its NAT and allow your Wifi device to be the sole device that performs NAT. If you have 2 separate ISP devices, a modem and router, turn off and unplug the ISP-provided router, then connect your modem directly to your Nest Wifi Pro.

      Please let us know if additional help is needed by visiting us here: https://support.google.com/googlenest/gethelp Nest

  • Rated 1 out of 5 stars

    Do not purchase. Waste of money

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Huge waste of money. Do not purchase. I’m literally getting 1/2 the speeds I used to get on my old Google mesh network. I have Fios and pay for 2gb. I’m lucky if I get 400 over 300 with these. On my old Google mesh network I would get 900 over 800 WiFi speeds.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Pcoz, we really appreciate your feedback on Nest Wifi Pro, and we’re sorry to learn it didn’t meet your expectations. We’re hoping to hear more about your experience so we can learn how to help you best. Please reach out to our support team through our contact channels found here: https://support.google.com/googlenest/gethelp Nest

  • Rated 1 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for an elderly person looking to get hi-speed wifi through their 1000 sq ft home. For anyone else, no so great. The Google home app is very limited when it comes to features and settings. The mesh connection is less than desirable. Advertised as wifi 6 the speeds are very inconsistent and your devices will constantly be switching between 2.4 and 5ghz bands as theres no way to lock it in leaving you aggravated and cheated if you have any connection greater than 54mbps. I was fooled by the pro wording on the box. Don’t be like me.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, BradP. We’re sorry to learn about your frustrating experience with the performance of your Nest Wifi Pro. It's important to us that we provide you with the best help possible and identify the cause of your connectivity issues with your device. Please reach out to our dedicated team of specialists on our Google Help page for immediate support here: https://support.google.com/googlenest/gethelp Nest

  • Rated 5 out of 5 stars

    Top tier WiFi mesh system

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently bought this wifi mesh system for my house and found it to work better than what I previously had. Set-up was extremely easy and the range with just the 2 pack exceeds the 3 pack I was using before.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just works...very easy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from Netgear orbi system which management UI was terrible and constantly needed tweaking to get the best performance. Google WiFi has great range. Super easy UI. Never going back!

    I would recommend this to a friend