Customer Ratings & Reviews
- Model:
- GA03901-US
- SKU:
- 12592987
Rating by feature
- Setup
Rating 4.6 out of 5 stars
- Range
Rating 4.5 out of 5 stars
- Signal Strength
Rating 4.4 out of 5 stars
to a friend
Didn’t like
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t like these very much returned and got something else
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there, EricG. We’re sorry to see the Nest Wifi Pro didn’t quite work out for you. Even though you’ve returned it, we’d appreciate any additional feedback you can provide us — when you get a moment, here’s a survey: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG
WORSE PROBLEMS THAN BEFORE INSTALLATION
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.installed this 2 days ago. My wifi coverage is constantly going out. I've reset, unplugged, reset my main modem. I am about to lose my mind over struggling with internet in my home. I thought this was the fix, expensive too.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hey there, LuLuBelle, we understand your concern about not having a more consistent connection. We’d be glad to offer some solutions to help ensure your device is performing at its best:
1. Your device is far from your Wifi router — Often, moving your device closer to your router or point will result in improved speeds.
2. Building materials and other objects may slow your connection — If possible, try to use your device within a clear line of sight to your router or point.
3. Some devices do not support the faster Wi-Fi standards — Speed is dependent on both the router or point and the device that is connected to it. If you have an older device, it’s likely it won’t support the latest standards for the fastest speeds.
For more information, here’s a link: https://support.google.com/googlenest/answer/6246489?hl=en&ref_topic=9832041&sjid=1438060090272717156-NC#zippy=;
If you need any additional support, reach out to us here: https://support.google.com/googlenest/gethelp?
DO NOT BUY - OVEHEATS
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY. Its a trash product. After a month the routers would constantly drop the WiFi connection. Tried all kinds of recommended troubleshooting and nothing worked because the systems themselves were overheating and shutting off. Can't return it to the store because they have a 14 day return period and I'm still going back and forth with Google support to get some sort of refund, it has been several months.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, MarkN. We’re sorry to hear about your experience with the Nest Wifi Pro and our support team. We’ll use your feedback to work on improving our products and services, including how we handle customer cases with care and efficiency. Meanwhile, we encourage you to share with us your recent case number so we can look for all possible options to help you, here: https://support.google.com/googlenest/gethelp
I wish it had the speakers built in.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didnt realize when i bought them that i would need to use two outlets in every room if i wanted a speaker and mesh system.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Nate. Thank you for your review and bringing this important information to our attention. We understand your surprise about the Nest Wifi Pro requiring two outlets per room if you want both speaker functionality and mesh networking. We apologize that the dual-outlet requirement wasn't readily apparent during your purchase. While the product information does mention the need for a power source for each unit, we recognize the inconvenience of having two outlets occupied for both the speaker and mesh functionality. If you have question and other concerns, please don't hesitate to reach out to our dedicated team of specialists on our Google Help Center page: https://support.google.com/googlenest/gethelp
I see no difference from nest Wi-Fi pro
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expected to be WOWed. Was not. Fiber 1000up/1000 down and upgraded from last gen of nest Wi-Fi pro. I don’t see a difference and install was not easy.
No, I would not recommend this to a friendBest Buy Policies are desperate - customer unfrien
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ATTENTION - I’ve been a loyal BB customer for years. NO MORE. They are disallowing returns of products if not made in 15 days!!!!! Tried to return this sealed box to BB and they would not take it back!!! I am cutting up my BB card and never return. Do not shop at BB.
No, I would not recommend this to a friendNot a great product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Connectivity drops…. not a great product for the money spend.
No, I would not recommend this to a friendNot a good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When trying to install kept getting an error code 0
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there, BryanC. We’re sorry you’re running into issues with setting up your Nest Wifi Pro — we totally understand how frustrating this can be. Here are some steps to get your device up and running:
1. Check your cables and connections
2. Make sure you meet the setup requirements
3. Force close, then reopen the Google Home app.
4. Uninstall, then reinstall the Google Home app.
5. Forget nearby networks.
6. Restart your Wifi device.
7. Use a different mobile device for setup.
Here’s a link with more information: https://support.google.com/googlenest/answer/13670564
Don’t hesitate to reach out to us here: https://support.google.com/googlenest/gethelp?
These are junk
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wnated to warn other customers cosnideting this set up. I was an early adopter and bought the 3 pack as soon as it came out. I thought it to be an upgrade from the Google Wifi i had; not so. The system is hooked up to a 500 Mbps line, but over time its performance has gradually degraded. After a year, i feel like theres no good opitons. Google support is a FB Messenger or Twitter chat.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hey there, SteveSark. Thank you for sharing your concern about the Nest Wifi Pro. We're sorry to hear that your experience with the performance of the device and reaching out to support has been disappointing. We appreciate your feedback and have taken note of it. Be advised that we have other options for you to reach our support team and recommend contacting us so we can help identify the cause of the issue you're having with the device here: https://support.google.com/googlenest/gethelp
Absolute Garbage!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was excited about trying the new Nest Wifi Pro. The installation was horrendous. This was by far the worst install I’ve ever had for a router and I’m a technical person by trade. It also has weak connections that other mesh products didn’t. I would recommend another mesh system if you are looking for consistency and stability.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Techman96, thanks for sharing your experience with using the Nest Wifi Pro. We can imagine how excited you were to try it, but we regret to hear it’s a disappointment for you.
We suggest trying the simple steps to see if the consistency and stability will improve:
- Move the connected device closer to your Wifi router or point.
- Repositioning the points to avoid obstructions like walls, doors, and aquariums can improve performance.
- Make sure all unused devices are off and not draining bandwidth with large downloads.
- Check for possible sources of interference such as microwave ovens, refrigerators or other equipment.
- Run a mesh test to confirm placement of your Wifi points.
Your feedback counts, as we’re always looking for ways to improve our products and services. And if further assistance is needed, you’ll find us ready to help you here: https://support.google.com/googlenest/gethelp
Pro-level WiFi indeed but some wired oversights.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The first thing you'll notice about the Nest Pro is the striking design - it's not often that you can say about a router that it's beautiful (in fact, I've been fiddling with networking gear for nearly 30 years and I don't think I've EVER said that) but this one really is. The design really lends itself to being placed in a very visible location (or at least not hidden) which is a big plus for coverage as usually the best places for coverage are the most visible. Setup is easy, particularly if you're already in the Google and/or Nest ecosystem as then you likely already have the Home app installed which can get you up and running easily. Once you are up and running, it's basically set and forget - and you'll get good coverage and good speed (based on your internet speed) without fiddling with it. And that's with one, two or three units! From a WiFi perspective, this is definitely future-proof with a tri-band design that adds in WiFi 6E / 6ghz and all the speed you can handle. It can also handle up to 100 devices per unit which makes it easily ready for IOT and home automation (as does the Matter and Thread support built-in). So why only 4 stars then instead of 5? Well, it's actually for 2 things on the WIRED side - not the wireless. First, and most basic - with all that WiFi bandwidth, you'd think this is perfect for some of the new multi-gig fiber internet plans (I have a 2gbps fiber connection to my house with the option to go to 5gbps on the same connection by just paying more). BUT it's not - the problem is that to get multi-gig internet over WiFi, you need to be able to connect the ISP modem to the router. And so there's a multi-gig internet port on my fiber modem and I can connect an ethernet cable to it and get 2 gbps. But the ethernet INPUT port on the Nest Pro only supports 1 gig internet. So no matter how fast the WiFi is on the end device and on the Nest Pro, I'll only get a 1 gig max because that wired port is gigabit not multi-gig. That's a big oversight from my side. The other oversight is that many "pros" would want at least a few wired devices. The Nest Pro can't really support that with only one wired/ethernet port. So you'd need to connect it to a switch of some sort to add more ports. And that single ethernet LAN port? Yeah, it's gigabit, so even if you have multi-gig internet or multi-gig WiFi connections, any wired LAN clients will only be gigabit. So there you have it - a great, beautiful piece of WiFi kit with super fast and super strong WiFi (*subject to your internet service provider / plan / subscription) but let down by the puzzling wired connection limitations.
I would recommend this to a friendBrand response from Nest Support
Posted .Hi Brett, thanks for your time writing a review. Your feedback matters to us as it helps us improve our products and services. We thank you for your input in helping us understand our customers' needs and preferences better, and we'll make sure to pass it along to our teams as we're always working to improve our products and services. If you have any questions or need assistance with your Nest Wifi Pro, feel free to reach out to our support team anytime and we'll be more than happy to help. Contact us here: https://support.google.com/googlenest/gethelp
naw
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i didn’t like it very muxh Wasn’t fast enough it wasn’t fast enough
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, we're sorry to hear you're having trouble with your Nest Wifi Pro speed — We suggest checking out this guide to discover effective methods to improve the speed and performance of your Nest Wifi Pro: https://support.google.com/googlenest/answer/7578264?hl=en&sjid=17459606950747762583-NA
DO NOT BUY! Stay away for your own sanity.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return these. Very awful product. Not ready for home use. 1 GB Fiber would get 20 down. Replaced it with TP Link Deco 75 and im getting 980 down. Check out the nest community forms. They keep marking it as solved, when its not.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi Mark, we appreciate you for leaving feedback about the Nest Wifi Pro, and we’re sorry to learn your experience has not been ideal. We understand that you had replaced them, and if you’re willing to try the Nest Wifi Pro again in the future, we have our dedicated team ready to help you with any concerns you may have here: https://support.google.com/googlenest/gethelp
weak signals, difficult to program with google
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The signal is too weak even within the same floor, less than 50 ft. I had a hard time coordinating with google home.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hello there, Guess. Thank you for sharing your concern with us. We apologize for the weak signal issue you're experiencing with your Nest Wifi Pro and the difficulty you're facing with the Google Home app.
Wi-Fi signal strength with your Nest Wifi Pro may be affected by various factors, including Wi-Fi interference and physical barriers, which can limit the range and cause a slower connection to the internet. We recommend placing your Nest Wifi Pro routers within a line of sight to improve signal reception. As a general rule, mesh routers work best when they're about 2 to 3 rooms apart. For example, if the far end of your house has weak Wi-Fi, it's advisable not to place a mesh router in that exact spot. Instead, position it halfway in that direction. Placing it in an elevated position, such as on a shelf, can also help. Additionally, adding one or more Nest Wifi Pro routers can improve Wi-Fi coverage in your home. For more detailed information, please refer to this help guide: https://support.google.com/googlenest/answer/7182840.
Furthermore, here are some recommended steps to address the issue with the Google Home app:
- Ensure that your mobile phone, where the Home app is installed, is connected to your Wi-Fi network or has mobile data enabled.
- Try installing the Home app on another mobile phone or tablet device and log in using the same Google account as your Nest Wifi Pro.
If the issue persists, we recommend contacting our support team for further assistance. You can reach out to them by visiting this link: https://support.google.com/googlenest/gethelp
Happy and recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for large areas. Our business had a hard time getting wifi to the back if our warehouse for cameras. Will need another for the other side but thats due to our large space and concrete walls. Very happy about this.
I would recommend this to a friendWorked for 2 Weeks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for two weeks then could not get it to mesh, speed dropped to dial up - not uncommon issue for this product
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Steve. It’s unfortunate to hear you’re having trouble with the performance and connectivity of your Nest Wifi Pro. We can imagine how hard you tried, and we apologize for the inconvenience these issues have caused you. We’d like to have a closer look into your concerns so we can figure out a way to help you best. Please get in touch with us anytime through our support channels here: https://support.google.com/googlenest/gethelp
Just okay
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really do not work as good as the older Nest Mesh system that we have now. Does not seem to go as far per Nest
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Thegoldie. Thank you for sharing your review of Nest Wifi Pro. We apologize that it didn't meet your expectations.
The combined speeds mentioned are the total speeds across all bands, and they are derived from IEEE Standard 802.11 specifications based on the use of Wi-Fi 6 or later generation connected devices that support 160 MHz channels. Actual speeds can vary depending on factors such as your internet service provider, network conditions, connected devices, local regulations, and environmental factors. To better understand the issue you're facing and to provide further assistance, we recommend contacting our support team. You can reach them by visiting this link: https://support.google.com/googlenest/gethelp
No i rather not deal with this mess
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not like and took back. Just bought better internet
No, I would not recommend this to a friendBrand response from Google Team
Posted .Hey there, Thegreatsee. Sorry the Nest Wifi Pro didn’t work out for you. Even though you’ve returned the device, we’d like to hear what may have happened — when you get a second, here’s a survey: https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG
Avoid at all costs
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute garbage. The most unstable Wi-Fi network devices ever. Always have to reboot them, factory reset them, they work for a few days then the speeds crawl and you have to restart them again to get the speeds back if at all.
No, I would not recommend this to a friendBrand response from Google Nest Support
Posted .Hi Kevin! Thanks for sharing your experience with us. We’re sorry to hear that you're having some speed and performance issues with your Nest WiFi Pro. We’d like to lend you a hand, please contact us using this link: https://support.google.com/googlenest/gethelp
Nest Wifi
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product did not work, and it didn't meet my needs. The employer said this would work for me but it didn't.
No, I would not recommend this to a friendBrand response from Nest Support
Posted .Hi there, Chas7. It's unfortunate to hear that your Nest Wifi Pro isn't working and that it didn't meet your expectations. We apologize for any inconvenience this experience may have caused you.
Our dedicated team of support specialists would like to have the opportunity to check on the issue. This will help us to identify the root cause and see how we can help you best. You may reach out to us using this link: https://support.google.com/googlenest/gethelp