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Customer reviews

Rating 4.3 out of 5 stars with 1641 reviews

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Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.5 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers praise the product for its impressive speed, ease of use, and overall performance, which is significantly enhanced by its Wi-Fi six backhaul. Users also frequently highlight the excellent coverage, range, and signal strength, noting that the setup process is straightforward and the design is sleek. While the vast majority of feedback is positive, a small number of users reported occasional connectivity issues and concerns regarding compatibility with older hardware. Additionally, some customers feel that the product is somewhat expensive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 1,641 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Thank you! Thank you ! Thank you ! For this amazi.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Really solved my range problem and speed is over 400 MBPS for a 500 MBPS connection. Easy to hide and so many devices can be connected now, no problem with my kids devices and helps with their School homework without connection dropping. I thank the engineers who created this product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    So far it's been good not great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having switched from Nest's previous generation mesh wifi system I first thought this would be easy. Well some parts were but i had to manually reset and reprogram my home security system which is also Nest products which I thought this could be an easy programmable fix that updates all Google products to the new network. The signal strength seems like it is working better, which is the primary factor of my decision to buy the updated version but I still feel like devices are struggling to connect in my home but I made some changes to see if that works out.oh and the fact that I lose out on the speaker from the previous generation is almost enough to give this product a 3 star rating but I'll leave that bias in the comments bc you might not be transitioning from the same product as me.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best One

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, no problems. Setting up was easy-to-follow. It's a must get

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Great for a out of the box experience easy set up

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my previous google wifi oucks with these since we recently transitioned to 1g fiber. These are easy to set up but keep in mind i do not use these as a wirless mesh system since i have had issues previously with getting the aoeeds i wanted out of my previous set up. I use these as wired back haul and get wifi speeds and both sides of my house at 800+up and down consistently. Turning off yhe wirelss on my ISP router, i use ethernet cables and two unmanaged switches to hard wire the wifi point producing the high speed wifi connections. Obly think lacking is the ports for some users. For me these are great and do the job as simple as possible.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Ease of use, Speed

    Rated 5 out of 5 stars

    My Home Mesh

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really very simple to set up. Super fast and great coverage

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Ease of installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This really helps to have my wifi spread throughout my home and helps keep the speed up as well. The google nests are very simple to install

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Ease of use

    Rated 4 out of 5 stars

    Great budget friendly mesh network

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very solid mesh network router, my Wi-Fi reaches half way down my block. No longer have any dead spots in my house, it easily covers my 5k sqft house. Very easy to setup took me about 5 minutes and my network was up and running

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Easy Install, Easy to Use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mesh Network that Just Works. The setup was simple and using these with my Google Fiber I'm pulling download times of 968mbs and uploads around 944mbs. Fantastic. Just one could actually cover most of my home, but I have one upstairs and one downstairs just to be sure. I get wifi around 10 yards out of the back door.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 3 out of 5 stars

    It’s OK, bur better options are out there

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This gave me better speed than the orignal 2016 Google WIFi it replaced, but the range wasn’t as good and the speed was less than expexted. My router from my ISP gets around 800 mbps down but i got about half that with this. I had much better results with a different WiFi 6e mesh router. On the plus side, the unit looks nice, it has a simple ser up, and you don’t need to download a new app if you already use Google home.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Coverage, Setup

    Rated 5 out of 5 stars

    New Google NEST

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set-up and intergrate with the existing system. Provides excellent coverage around the house

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Extremely easy set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was very easy to connect. I had the previous device and wanted to upgrade to this. All I had to do was remove the old and put the new one one in and it connected within seconds. It appears it has better coverage than the previous version.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Speed

    Rated 5 out of 5 stars

    Change to a mesh system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the results of changing to the google nest pro WiFi mesh. It has really worked great and we have unbelievable speeds. We even have strong speeds out by our pool.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance, Speed

    Rated 5 out of 5 stars

    Worth the upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up, great speed, and great reliability

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product - better coverage and speed

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with purchase. Replaced a 5 year old TP-link router. Bought the 2 unit setup, with 1 placed in center of house near modem and 1 in a bedroom. First of all, installation was super easy - walked me through everything on the app on my iPhone. Everything worked without a hitch. Signal strength is better in many places in the house and dead spots gone. Downloads are faster. Connected one pc via Ethernet to the remote router in the bedroom and get download speed equal to my Verizon FIOS 300 max. We have not experienced any connection drops after using it for a week with remote work and streaming.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product couldn't be more perfect for our needs. We use google home for our small business and these nests allow us to expand out network around the property when holding ticketed events on our outside stage and when we sell merch outside.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Easy Setup works great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second one that I have purchased. I only had one and while the signal was okay in places in and around my house, I knew it could be better. Setup only took a few clicks through the google home app. Once setup the app knew right away that this was a connection to my other google mesh router. It was very easy to get working properly! I have this one on the opposite side of my house from the other router. The signal is strong and download and upload speeds are strong. I had a prior mesh network from another brand (paid a lot for it) and it was horrible. The hand off between the different mesh routers lacked and I had slower and unstable connections. This one is totally different and works as a mesh network should. I know these are a little expensive, but they really do work great, and I'm not upset about paying for the cost of two to have my home/garage and yard covered with a strong signal.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Ease of use

    Rated 4 out of 5 stars

    Good Product! Good Performance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pro: easy install and minimal fuss. So far seems to be stable and provide good coverage Con: minimal options for advanced customization. Lack of usb port also means you cannot hang an external drive for TimeMachine backups

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bit bumpy at first but works amazing now

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was hesitant with this seeing all the negative reviews both here and across the net. And my first week or so with this product SUCKED (for reference, i was paying for Gig Speed internet and only grtting between 10 and 20 mbps output from this mesh system). I was so close to returning it to best buy for either exchange or refund. I literally had the box open and was ready to take the meshes down and rebox them. But then i decided to do one last hail mary. I reset my ISP modem (it automatically got all my info from the ISP) and factory reset the entire Nest Wifi Pro System and started from scratch. And now, its working amazing (like its advertised). I have strong signal in all rooms of my house (including my garage) and my download speeds are faster than what i was getting with my previous gen Google Wifi product. Im glad i stuck with this product (and found out that the google home speed test may be showing slower speeds than what the system is actually putting out, so use a 3rd party's system like Ookla to check) as its been a blessing with moving into a new house and such.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    They work well most of the time

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Internet speed seems to be limited to between 100 and 300 megabits per second any further away than about 6 ft, even with 2 GB wired Internet connected to it and seems to randomly drop out and restart at inconvenient times. I don't find the app very intuitive and feel like I don't have enough control over the settings.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great product once u get past the installation.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lets start with pros: The speed of Wifi 6 is wonderful! Much improved from Google wifi (first gen is what i had) shipment came on time & clean protected package so I appreciate Bestbuy for the timely manner. The con: The setup was nothing short of horrendous. This new Home App setup for all devices was the single worst idea. it was better when each item worked seperately. Once you set it up DO NOT allow for the Nest Cloud service. I wasted 2 hours of troubleshooting to find that it connected to the internet once i turned it off. Save yourself 2 hours. I had to completely remove my original mesh & backhaul & install them 1 by 1 & on mesh. Then you need can go back & install the ethernet backhaul which required multiple resets. If you are not using wired backhaul then once you install the mesh power cycle each 1 again. Once i had it running they all started going offline until i rebooted them all. Make sure you dont need the internet when you set this up. Patience is going to be key. I gave it 4 stars because long term this is a great improvement & its not bestbuy fault that the setup is really difficult for someone who hasnt used nest before. I love Nest but the setup needs to be improved.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi Excalibur, thanks for giving us feedback about the Nest Wifi Pro, and we’re sorry to hear of your difficult experience with the setup. We can imagine how much time and effort you’ve put on this, and we’re glad that you’re able to fix it. We’ll pass this information along to the right team for future improvements. Meanwhile, if you come across any questions or concerns about the Nest Wifi Pro, you’re always welcome to contact us here: https://support.google.com/googlenest/gethelp Nest