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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1641 reviews

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Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.5 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers praise the product for its impressive speed, ease of use, and overall performance, which is significantly enhanced by its Wi-Fi six backhaul. Users also frequently highlight the excellent coverage, range, and signal strength, noting that the setup process is straightforward and the design is sleek. While the vast majority of feedback is positive, a small number of users reported occasional connectivity issues and concerns regarding compatibility with older hardware. Additionally, some customers feel that the product is somewhat expensive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 1,641 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Google Nest works extremely well but Google Hone is awful. It botched the setup, my phone came through.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 4 out of 5 stars

    Good Not Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Google Nest Mesh is a simple system to install. It provides good coverage of our home. However, I am not sure if it's the mesh system that causes a lot of issue with our wi-fi. We had the Google mesh system before purchasing this one and it worked very well. I am still trying to figure out if the issue my wi-fi or the mesh. Also, I had to purchase a new printer because the new mesh doesn't connect to the old printer.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hey there, GeorgeT. We appreciate your feedback on Nest Wifi Pro. Nest Wifi Pro (Wi-Fi 6E) can't be combined with Nest Wifi or Google Wifi (Wi-Fi 5) in a mesh network. It uses the 6 GHz band to form its mesh network, while earlier generation products such as Nest Wifi and Google Wifi use only the 2.4 GHz and 5 GHz bands for mesh connections. That said, we’d like to find out what’s causing your mesh system to behave differently. We welcome you to contact us anytime for troubleshooting guidance here: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Coverage, Setup

    Rated 2 out of 5 stars

    Good product but avoid buying open box

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is pretty good and working as expected. Best Buy quality control on the other hand is very disappointing. I bought the Open Box package and the box arrived with no ethernet cable. I was able to borrow some ethernet wires from my neighbor to set things up and the Nest Pro is providing me excellent coverage through out the house. The setup was intuitive, although I wish there was a way to set it up via the web browser as well. However, when I reached the Best Buy customer support to send me the missing wires, they told me to pack up the items and bring to a store; that is just flat out silly and would cause me a bunch of down time so I decided to buy the wires from monoprice. I wish Best Buy would simply ship me the missing parts instead of making me go through the process of undoing my setup and taking to the store.

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hi there, Jtariq. We're sorry to hear that you did not receive the Ethernet cable with your order of the Nest Wifi Pro. This is not the initial impression we want you to have. We appreciate the feedback and have taken note of it. If you need any help in the future, please don't hesitate to contact our support team by visiting our Google Nest Help page for immediate support here: https://support.google.com/googlenest Nest

  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install. Replaced the previous Gen of Google wifi system and it is waaayyy better. Definitely would recommend if looking to upgrade

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Great Product, Easy Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic upgrade to our old Google Nest. The coverage is way better and in 6E. Highly recommend it. Very easy install.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Speed

    Rated 5 out of 5 stars

    Would definitely recommend.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Wi-Fi router group covers my entire house and. The speeds are fantastic.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Great coverage and setup

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy setup and works amazingly. A other great product from Google to create a whole home ecosystem. I get the same fast Internet speeds anywhere in the house.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great for connectivity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and modern solution if you need fast speeds father from the main router. A plus is having the ethernet ports in each individual points

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Google Always

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As always Google Nest wifi is the best. It replaced my nest from 6 years ago with ease!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Easy but fast WiFi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to setup. The 2 pack adds enough coverage for my house and yard. I can finally use the Fiber Optic internet speeds I've been paying for!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Google Mesh is Simple and Powerful

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Added it to my exiting Google Mesh system. A big fits right into my existing Google Mesh network.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great Wifi 6 router

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works amazing in my 1300sqft 2bd house, get consistent speeds in every room and even at the opposite side of the house, super easy to manage with the app.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as intended. Easy to setup and test it. Helps in places in my home where internet was slow.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Excellent router. Fast and good price.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! Easy install and very fast internet speeds. Easy to use setup features in app. This replace my eero 6e pro and older Orbi. Blows them both away.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Google Wait Nest

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great ! It was a bit more than I wanted to spend on a unit, but I’m glad I got it. Set up was pretty easy too…. I also recommend if you don’t get full strength to move the unit around the room because it definitely made a difference in 20 feet and one particular room.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    NetPro 6e

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well but was very difficult to connect all points

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Thanks for sharing your thoughts on the Nest Wifi Pro, VictorL. We’re sorry you had a tough time connecting your points — we’re just a click away to help resolve any concerns you may run into: https://support.google.com/googlenest/gethelp? madebygoogle

  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast mech system to support gigabit speed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a charm! I upgraded my internet from cable to fiber and my old nest wifi 5 mesh system couldn't support the gigabit speed even with the ethernet backhaul. So i upgraded to this Nest wifi 6e Pro. Now I get around 700 mbps, (with cat 5e ethernet backhaul) if I am line of sight with one oft he point or main router, which is more than enough for me. it's been more than a month and absolutely no glitches whatsoever. Nobody in the house is complaining about speed now. it was well worth the money.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mesh system

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I live in an are with bad connectivity hoping this system helps with that. Only had it for a month or so need more time to give it a better rating

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Google Wi-fi Pro, great upgrade from 2nd gen Nest

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed greater speed from my WiFi after going from cable to fiber so I purchased the Nest Wi-fi Pro to replace my Google Nest 2nd gen Wi-fi system. The upgrade really upgraded my speed and got greater distance, even out to our pool which is on a different lot from our house. I also really like that each point does have an ethernet connection also, unlike the 2nd gen points.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy to install, product looks great in any rooms and works very well

    I would recommend this to a friend