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Customer reviews

Rating 4.3 out of 5 stars with 1641 reviews

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Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.5 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers praise the product for its impressive speed, ease of use, and overall performance, which is significantly enhanced by its Wi-Fi six backhaul. Users also frequently highlight the excellent coverage, range, and signal strength, noting that the setup process is straightforward and the design is sleek. While the vast majority of feedback is positive, a small number of users reported occasional connectivity issues and concerns regarding compatibility with older hardware. Additionally, some customers feel that the product is somewhat expensive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 1,641 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great mesh router system and super easy to set up.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excell t and easy mesh router system. Super easy to set up and add u its if needed. I love the ehternet connections on each router. Wish it had more than 2 but I think overall it is a good system and super easy to set up. I have not had to do any mainatanance or troubleshooting but the app makes it super easy to do so. Only down side is you cannot control which bands you want to use or change some advanced settings.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very easy and fast to get all setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to setup and maintain. I set these up for my Mom as she was having to stand in 1 place in her house to talk on the phone. Now with the Nest and wifi calling, her phone works everywhere.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It work like is should, it's that simple

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded this from the old Google mesh router system and it was well worth it. Our household has over 65 devices that connect to it between cameras smart lights TVs tablets phones and this router has made a huge improvement in the bandwidth that we have to use. I'm also a gamer and trying to play my games while the family is also watching their shows and playing on their phones and tablets used to be a headache and this mesh system has solved all the lagging issues that I was having. I highly recommend this Google mesh system and I would definitely buy it again.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good, not great.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Integrates well into the Google ecosystem. If you aren't already a Goole user I would look elsewhere. Lack of advanced features, 2.5Gb, and "cloud" integration cost it a star. Connectivity and speed is great though!

    I would recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Good day, joshypants! We’re glad that you like the performance of your Nest Wifi Pro, but it’s unfortunate to hear that your experience didn’t exceed your expectations. We’ll use your feedback to work on improving our product’s usability, reliability and use of various features. Meanwhile, we’d like an opportunity to help improve your overall experience with the device. We welcome you to visit us at the following link for technical assistance: https://support.google.com/googlenest/gethelp Nest

  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great product.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works excellently all over the house and beyond. Super easy setup.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Pleased with the upgrade.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded from wifi 5 mesh, gateway router is wifi 6. Devices run smoother.

    I would recommend this to a friend
  • Pros mentioned:
    Coverage

    Rated 5 out of 5 stars

    Easy and works

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently upgraded my home network with the Google Nest Wifi 6E system, and I must say, it has completely transformed my internet experience. With the ever-increasing number of connected devices in my household, I needed a router that could handle the demand and deliver seamless connectivity throughout my entire home. Google Nest Wifi 6E has surpassed my expectations on every level.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    AVOID THIS GARBAGE

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously had the original Google Mesh WiFi system, which worked well until one point stopped connecting. After some consideration, I decided to “upgrade” to the Nest WiFi Pro — and I truly regret that decision. This has been nothing short of a nightmare. From day one, the Nest WiFi Pro has been unreliable. The points go offline constantly with no warning, and the app often falsely reports that everything is working fine. I ignored the negative reviews and assumed they were isolated cases — big mistake. This system is completely unstable and not worth the hassle. Google customer support has been equally disappointing. They repeatedly walked me through the same generic troubleshooting steps with no real results. Eventually, I escalated the case to a supervisor, who gave me incorrect information and refused to offer a full refund, citing that I purchased the system through Best Buy. I reluctantly accepted a replacement option. I was told to order a new system from the Google Store, and a temporary hold would be placed on my card until I returned the old one. Instead of releasing the hold, they charged my card, and now I’m being told that my only refund options are Payoneer or store credit — seriously, how can a company as large as Google not process a basic refund? To make matters worse, while waiting on the Payoneer link (which still hasn’t come), they sent me another replacement unit — which I’m now also apparently responsible for returning. I still haven’t been refunded for the original replacement, and the new unit is just as unreliable as the first. This whole experience has been frustrating, time-consuming, and costly. Do not waste your money on the Nest WiFi Pro.

    No, I would not recommend this to a friend
    • Brand response from Google Nest Support
      Posted .

      Hi there, AnnW. Sorry to learn that your experience with the Nest Wifi Pro and our support team hasn't gone so well — we understand how frustrating this is. We’d like to continue to investigate and help resolve all your concerns. Reach out to us here 24/7: https://support.google.com/googlenest/gethelp? Nest

  • Pros mentioned:
    Coverage, Speed

    Rated 5 out of 5 stars

    Works Great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has coverage for the entire house. No problems with speed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Looks greats, but limited capatability

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the design and ease of use, but it didn't work with my Sonos system, or rather, my Sonos didn't work with it. Otherwise I think it is great for a easy, low maintenance setup

    I would recommend this to a friend
  • Pros mentioned:
    Coverage, Ease of use

    Rated 5 out of 5 stars

    Easy set up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up works great. Enough for my house, deck, ADU and then some.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Mr. Nelson

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to set up, Simple to use. Improved my speed by 300-400 mbps.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Sleek and fast

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfect, easy to install, not bulky makes it look like a regular decoration in the living room

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Fast connectivity

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Data speeds has improved throughout the home. Great upgrade from the 2nd Gen nest WiFi. The Google home app also is a good companion and a great addition to a goggle smart home. Only downside is that it no longer has an integrated speaker.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Google Nest review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this upgrade, we had our previous Google Nests for over 5 years. No issues at all and speed is better throughout the house.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Maybe a great item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product seems like it works well but the television no longer is connecting to the network.

    I would recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hey there, AlexisH. While we’re glad you’re enjoying the Nest Wifi Pro, we hear your concern regarding not all your devices connecting to it. A quick reset will normally resolve this — here’s how:

      Restart your entire network
      1. Open the Google Home app..
      2. Tap Home > Wifi > Network settings > Restart entire network.

      We’re here to lend a helping hand: https://support.google.com/googlenest/gethelp madebygoogle

  • Pros mentioned:
    Coverage, Speed

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and give better coverage and speed than the last generation

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best wifi solution

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have been struggling with internet connection the last 2-3 months even though we upgraded to higher speed. After reading many reviews, we decided to purchased 2 googles nest wifi. It was the best thing ever. We have 2 TVs, 4 phones & 2 gaming consoles plus some other smart devices, speed is steady & fast as i expect. Highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    great Wi-Fi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Same Simple installation as non pro version. Google home interface upgrade my system from the original version 3 pack that I had for 5 years to this version after seeing the ability’s / capability’s 6G WiFi band. Less interference on channels. This new system is faster and better quality WiFi and we love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Google Home Network

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy pay on line, easy retrieval without having to go inside, Easy set-up at home

    I would recommend this to a friend