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Customer reviews

Rating 4.3 out of 5 stars with 1641 reviews

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Rating by feature

  • Setup

    Rating 4.6 out of 5 stars

  • Range

    Rating 4.5 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers praise the product for its impressive speed, ease of use, and overall performance, which is significantly enhanced by its Wi-Fi six backhaul. Users also frequently highlight the excellent coverage, range, and signal strength, noting that the setup process is straightforward and the design is sleek. While the vast majority of feedback is positive, a small number of users reported occasional connectivity issues and concerns regarding compatibility with older hardware. Additionally, some customers feel that the product is somewhat expensive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 1,641 reviews
  • Rated 5 out of 5 stars

    Excellent Wi-fi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an excellent Wi-Fi router. I’ve never experienced any disconnections or downtime. It’s incredibly fast.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Work as Advertised

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They do the job. As long as you have a model strong enough to power these bad boys then they work as advertised.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Nest wifi

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nest Pro wifi pro works great. Quick and easy to set up. Excellent deal. Thank you Best Buy Mira Mesa!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simply Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to install and the user interface on the app is simply world class. I have noticed a difference on my wi-fi signal strength in comparison to my old Net Gear wifi mesh network. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good buy

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little router! Nice range! Owned over a year now with no issues. 2 story house, no problem

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No control over network selection for paired devic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a new router because I wanted my smart home devices to be connected to a 2.5 gig network and my gaming console and laptop and other media devices to be on the 5 gig channel. But the router does not allow any real Admin modification. There is no way you can choose to apply a specific network speed for a specific device.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there, wriddhi. Sorry to see the Nest Wifi Pro wasn’t quite what you were looking for. We’d be happy to help answer any questions or concerns you may have about the device and make sure you’re getting the best experience you can — don’t hesitate to reach out to us here: https://support.google.com/googlenest/gethelp madebygoogle

  • Rated 5 out of 5 stars

    Full Coverage WiFi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This system makes sure I have strong network anywhere in my house and outside my house. The range is extremely large and set up is as easy as plugging it in.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Worked ok for a while

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had these for 6+ months. At forst they were pretty good. I font know what happened, but the last 3ish months ive had to reset them daily. They have incredibly slow connection, the app doesn’t report speeds or connection info reliably, if at all. The devices are constantly falling off the network and the pucks are very often non responsive. Ive really tried to make them work, because i dont want the hassle of switching them out, but i think it might be time.

    No, I would not recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there, 2RD2. Sorry to hear you’ve been running into connectivity issues with your Nest Wifi Pro — we get how frustrating that may be. We’d be happy to investigate what may be happening further and get your device back to running smoothly. When you can, reach out to us here: https://support.google.com/googlenest/gethelp? madebygoogle

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy set up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy set up and even with some power outages, it comes back on with no issues or further set up required.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Love this multi pod system

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a lot of square footage in my home, and this 3 unit system has been a great help getting stronger internet speeds to the whole home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for networking home

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We didn't realize how bad our streaming was with our old mesh hub until we replaced with the latest version of the Google mesh. So much better now, very quick and signal stays stronger. We are also glad we went with the three pack vs two.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Easy setup, poor performance

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had a few of the Google Nest WiFi devices, and they're all pretty easy to set up. You just fire up the Google Home app and get it all configured. There are a fair amount of options for family features, blocking, basic network monitoring, etc. The mesh works well, but nothing else is too advanced as this is a home networking device. The problem is this thing simply doesn't have enough power for WiFi 6E, gigabit internet, and 70+ devices (most hardwired). Internet speed tests with two different WiFi 6e routers maxed out around 600-700Mbps instead of the usual >900Mbps. I performed multiple tests and jumped back to my Netgear Orbi a few times and it was easily repeatable. I even tried it again months later after many updates and as of Sept 2023, it still not handling it. You can also ping the device and notice latency when it gets busy as it simply can't handle all of the traffic. Most of which is coming from Google/Nest devices, as this is a "Google" house. WiFi 6e speeds are also about 20% slower than my Orbi WiFi 6 access points. And that's with many different devices, including Pixels. Quite disappointing. Google really needs to build a proper WiFi device if they want to sell to anything other than small households with slower internet and not a lot of devices.

    No, I would not recommend this to a friend
    • Brand response from Nest Support
      Posted .

      Hello there, omegafiler. Thanks for sharing your feedback, and for investing high on Google Nest Wifi devices. it’s unfortunate to hear about your experience with the performance of your Nest Wifi Pro. We’d be happy to share this with the right team to work on improving the reliability, usability, and use of various functions. In the meantime, we’d like to have an opportunity to investigate what causes these issues. Our dedicated team can provide you with technical guidance here: https://support.google.com/googlenest/gethelp Nest

  • Rated 4 out of 5 stars

    Good but not the greatest

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does not reach as far as advertised. Immediately after set up it seemed to reach the devices (including Simplisafe Wi-fi Outdoor Cameras) but within 7 to 10 days after installation the cameras would not display. We have to use a Wi-fi extender just to get a weak but usable signal to connect to the cameras through the Simplisafe App. The good news is we get exceptional Wi-fi Speed (over 500 Mbps) for streaming to my Apple TV to watch TV and movies through my Spectrum App. Overall certainly was less effective than needed, expected and desired.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Totally changed all speeds in the house, may purchase a 3rd one. One level house but router is located on on side and other side speeds were awful. Do recommend 3 pack to be safe

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Nest wifi

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's better than the first version. But a little more pricey

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Technology

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this router, it does eveeything i need and is so reliable.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best mesh system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product real easy to setup amazing speed that give your individual peace’s of equipment the right amount of speed to run them without any lag time

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Google nest was easy to set up as long as you followed all the instructions. Additionally, they look so sleek.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Just okay

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be doing the job, although I'm not sure if there's much improvement from my old Google Wifi 3-pack. But I don't like the new size and shape; it's bigger and taller. The old wifi 3-pack was shorter, cylindrical, more compact and sat more stably. The new shape is much easier for a pet to knock over.

    I would recommend this to a friend
    • Brand response from Google Team
      Posted .

      Hi there, mrnm. While we're glad that the Nest Wifi Pro is working for you, we understand your dissatisfaction with the design. Your feedback is important to us and we'd like to hear more. When you get a second, here's our survey:  https://google.qualtrics.com/jfe/form/SV_2aStd8wsbcLGvwG madebygoogle

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to Setup & Manage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a two-level home and these provide great Wi-Fi coverage. Setup through the Google Home app was very easy. I also find the appearance of the stations to be pleasing, and they are very easy to keep clean.

    I would recommend this to a friend